“These people are liars.
I've now been promised delivery of my ordered item everyday for a week. It's always to arrive the next day. These people lie, and I'll NEVER do business with them again.”
“I am very disappointed with Best Buy Online service, I placed my order several days ago and I have not received it yet. The issue started because the order had the wrong address. The address was right on my account, however, for an unknown reason, the package was sent with an incomplete address, and the package went back to the sender. I contacted customer services to request to get it back as soon as possible. They told me they will send it back soon, however it is already four days and I have not received it yet. It has caused me not only a lot of stress but also wasting time and money as the item I order is a tool for my work.”
“Terrible service. Ordered a new washing machine and was told delivery would be 3 weeks out. Received a call confirming the date and time. Received a call after the delivery never showed up saying I needed to reschedule. Next available date is another 3 weeks out.”
“I want to claim here about the bad service and the bad treatment of the customer service employees. yesterday I contacted the number 8882378289 lady answered me I gave her the order number and I told her I want to return back the laptop who I purchased on fifth of may because I find cheaper price 240 $ more less and it is more higher spespifcation as showing in the attach photo the lady told me she is not the responsible person and she will forward me to the responsible department I wait on the phone 1 hour and 15 minutes and after that lady answered me and she said that I must make appointment !!! If I want to return it ! I told her please help me because I don't know how to do appointment and she ask me to wait on the line I wait for 40 minutes after that I hear answer machine said goodbye!! I recall the same number agian and I talked to man and I told him what happened to me and in not respected way he transferred me again and I wait for 1 hour and 20 minutes and body answer me and the phone cut suddenly!! after that I recall for the third time and I told the employee all the story and he told me he will transfer me to the return department and I asked him please do you think someone will answer me or will happen the same what happened to me he said he will be sure that someone will answer me .and also after waiting 1 hour 40 minutes the phone cut !!! I strat to find another number which is 8003041259 and this time one employee was not respected at all he talked in strong way and he close the phone in my face I recall agian and I told the employee what happened to me And he said sorry for inconvenience and he transfer me and the waiting this time was 2 hours 6 minutes also without any benefit I tried to find the claim department number and I found which is 8004335778 and I shock when I told the man the story he was very taffeta and he told what you want without any respect then he transferred me before finishing the conversation!!! I opened the reviews of best buy and I saw many people have the same problem and bustbuy have 1.4 stars and I am very surprised I believe it must be - 1.4 start .look like the administration is very very weak and careless that is why I not hope even someone will help me in this bad company but I will try may be there is someone good in this ugly company I ask here the Manager or the supervisor of bestbuy to call me on my phone number 7036891818 so I can submit my claim for the not respected treatment from the customer service and the operator of best buy i spend more than 6 hours on the phone also I ask here to return back the item I bought showing below all the order details which I find the same laptop with cheaper price 240$ and better specification and I will put very bad review and will be sure to ask all my family and my friends to do that I believe this is the worst company in the world not only in the United states.”
“NOT HAPPY AT ALL, THE FRIDGE COMES OUT THE BOX DAMAGED AND THEY WASTE MY TIME AND THEY TOOK MY OLD FRIDGE AND ONLY OFFER ME $250 OR EXCHANGE . I HAVE TO TAKE ANOTHER DAY OFF FOR EXCHANGE AND LOST $300 INCOME OR HAVE DAMAGED $2500 FRIDGE AND GET $250. IM GONE TAKE THEM TO SMALL CLAIM COURT”
“Brought a Toshiba 32” smart tv in March to mount in my truck, hit a bump
back of tv broke and tv fell cracked the screen. Without seeing the set
Geek squad says I mounted it wrong. tv is cheap and flimsy won’t hold up to a mobile install.protection plan is a waste of money. thinking about legal action.”
“Purchased 65" Visio Aug 9th 2019. SCREEN WENT BLACK AFTER A POPPING SOUND FEB 2020. Called best buy several times. Only help was SEND IT BACK TO TIAWAN !! Finally contacted Visio after many phone calls, got in touch with customer service in South Dakota. Forget customer service in Mexico!! Spoke with Brenda and John in SD very nice. Brenda set up Service Request # 3217298 May 19 2020. Said local service tech should contact in 3 days. They did no as of today but I did call as directed INDUSYS TECNILOGY INC-AMTN in Calif 888-248 2708. No Answer!!”
“Do not order anything on best buy for home delivery!
I ordered a fridge 2 weeks ago for delivery a week ago. I've had my delivery rescheduled 5 times. Now when I try to reschedule on the website, it doesn't give me any days before September.
Also, their chat and phone wait times are over an hour. If I knew this, I would have bought a fridge somewhere else. I will never shop at best buy again.”
“We purchased a $600.00 LG television from Best Buy less than a year ago. When we moved I decided to move the television in my car so that it would not get damaged. After only going a couple of blocks I took the tv out of my car plugged it in the wall and noticed my tv was damaged. I didn’t drop it nor bump it into anything. I was like no problem because it’s still under warranty and we have an extended warranty. I was angry when I was told by both Best Buy and LG that my warranties didn’t cover my television. We have purchased our last 3 televisions from Best Buy but never again will I ever give them my business again!!!”
“I purchased a tv a Samsung from Best Buy along with a warranty for 2 year The tv was damaged. I call up Customer Service to see when they could exchange or have someone come fix. They said they won’t be fixing it. So what was the warranty you charged me for.
I will not buy anything else from them ever again. I will take my business to PC Richards or somewhere else. I will let my friends know not buy from them again.”
“Takes too long to have my order sent to my home,just plain horrible. Thanks a lot won't buy my kitchen appliances from them. Home Depot gets it done.”
“It’s May 25th 2020 (Memorial Day) and Best Buy is only allowing customers in by appointment only. The state of Texas has been open for nearly a month now and this corporation has drank the radical left kool aid in regards to COVID-19. Even the CDC says on their site the chance of having any type of actual symptoms if you catch COVID-19 is less that 1.5% and the death rate for COCID-19 is 0.03% (that is 1/3 of 1% chance of dying). I will never step foot inside another Best Buy for as long as I live, you have lost me as a customer forever.”
“It’s May 25th 2020 (Memorial Day) and Best Buy is only allowing customers in by appointment only. The state of Texas has been open for nearly a month now and this corporation has drank the radical left kool aid in regards to COVID-19. Even the CDC says on their site the chance of having any type of actual symptoms if you catch COVID-19 is less that 1.5% and the death rate for COCID-19 is 0.03% (that is 1/3 of 1% chance of dying). I will never step foot inside another Best Buy for as long as I live, you have lost me as a customer forever.”
“Thanks you mark (called himself manager) @ sawgrass, kick us out from our scheduled appointment. ( Rude & nasty). We when over to office depot and found on sale Lenovo laptop, got a sweet deal AMD ryzen 7 4700h, 8 gig ram, SSD 250 gig. $ 569.. 15.6 screen
Power to the people”
“I ordered a accessory for my Xbox system, it supposed to be ready at the store on May 22, yet it will take 4 more days.
Besides, I bough an insurance for Apple AirPod Pro (the seller and customer service told me that it covers damage and lost), which only works for damage. I contacted customer service, but nothing happened.”
“We ordered and paid for a TV, they took the money from the account, we waited a month and then they said they were going to refund our money because they have no more of the TV's that they sold us. No suggestion to sell us anything else just we will refund you card in 10-15 days”
“So confusing - first I ordered office supplies - the printer toner came from Best Buy and the other supplies from "Marketplace" whatever that is. No issues with the toner - "Marketplace" incredibly expensive shipping - convoluted ordering - who am I ordering from? I had an issue with the "Marketplace" order. Tried to chat - 4 hour wait. Finally just sent an email to the email address on the Best Buy site - only to get an email back four days later from Best Buy saying basically "not their problem contact seller"! Would love to, but who is that? I ordered through Best Buy are you not responsible?.......Oh my....NEVER EVER again will I order online from Best Buy. The worst EVER!”
“Geek squad phone computer service? Service? I use that term lightly. They do some serious ass-kissing on the phone and it's been 3 nights and at least 3 hours of waiting for them to call or sitting on the phone waiting for the Geek to set up my remote viewing. Nothing??? Third night in row. Wow! They know how to fix it now. "It's an HP problem and we'll get right in there. HP is writing a new update to deal with the problem?" This issue is making my computer unusable, and the computer fan is running for 6 or 7 hours at a time waiting for the geek to get in there and fix it. Duh! I'm just about done with these guys. They've fixed some things in the past, but this is ridiculous. Wish I had something nice to say. Will be looking for a new computer soon at a different store.”
“HOW GEEK SQUAD RIPS YOU OFF!!!!
I bought a phone from Best Buy, got the Geek Squad warranty, paying month to month for the warranty. 2 years goes by and I crack the screen on said phone. I call Geek Squad for a warranty claim and was advised they'd fix the phone, for a $210.00 fee!!!!! I've been paying $20 a month for 2 years (nearly $500.00 total) and they want to charge me almost the full cost of the repair as a service fee. Uhm, what's wrong with this picture? The cost for the repair at a shop is barely $300. Apparently, in the fine print, the warrant only covers repairs for free for the first year, after that there's a major service fee. What a joke. Don't get any kind of warranty through Geek Squad!!! Best Buy should drop Geek Squad all together.”
“Bought a Display Samsung Dryer,Used it 3 days and now won't hear or drum won't turn.Told to call Samsung service...Took 4 days to get assigned repair company,and instead of 2 days to come out now it will be 15 more days.. Seems like a long time when you only had dryer for couple days..Price was awsome with extra 40% off ,but not sure if worth the hassle. Sale people I talked where no help at store, Bridge water Falls Fairfield township.”
