BETSY BOO'S BOUTIQUE Reviews

Name: BETSY BOO'S BOUTIQUE
Address: 823 Eagleview Drive, FAIRFAX
Rating: 4.53

4.5 Rating 2,900 Reviews

87 %

of reviewers recommend BETSY BOO'S BOUTIQUE

4.5

Based on 2,900 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

$Read BETSY BOO\'S BOUTIQUE Reviews$

Visit Website

Phone:

3198462221

Email:

betsy@betsyboos.com

Location:

823 Eagleview Drive
FAIRFAX
52228

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BETSY BOO'S BOUTIQUE 5 star review on 29th May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the clothes I ordered looked adorable in the pictures but the clothes are thin and cheap material. Not one item fit well at all. Everything was see through or tight or unflattering. I was sent the completely wrong size shoe by 3 sizes too small. I returned everything. And there’s no refunds and shipping back is not convenient at all. I’m going back to stitch fix for sure.”

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Posted 4 years ago

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Hi Monica, We're sorry to hear that you were disappointed in your purchase and that the clothes didn't live up to your expectations. It looks like you purchased two of our more popular BBB Sets, a pair of jeans and our Sondra booties in a size 5.5. For the shoes, the smallest size we offer is a size 5.5, so we aren't sure why you think we sent you 3 sizes too small. Both of these sets contain some of our best-selling items and others love the quality of the shirts. We are also sorry that you somehow missed our return policy. We are very upfront about our policy, as it is found on every page on our website, including the product pages. We are confident that you'll find something else you love with your store credit. If you need help finding something, please let us know at customerservice@betsyboos.com. Thanks!

Posted 4 years ago

“I never received my merchandise.”

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Posted 4 years ago

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Hi Sandra. Thanks for reaching out to us. We do show that your order was delivered on September 7 at 11:12 AM. We didn't receive any emails from you indicating that you hadn't received it. Can you please reach out to customerservice@betsyboos.com so that we can look into this further? We want to make sure you received your package and that you aren't looking for something from a different company. Thanks!

Posted 4 years ago

“This is the second time that I’ve ordered clothing from this company. Both times the quality of the clothing is terrible. The first time I wore one of the shirts, it literally fell apart. Multiple holes formed where their are seams. I still ordered a second time hoping the quality would be better. It’s not. I’m honestly afraid to wear it! I will not order from this company ever again!!”

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Posted 4 years ago

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We are sorry to see that you were disappointed in the quality, it is not something that we hear very often. It also doesn't look like you reached out to us for a label and you are still within your 30 days to return the items. We do carry shoes and handbags as well if you want to try something along those lines. Please feel free to reach out to customerservice@betsyboos.com for a return label and we'd be happy to help.

Posted 4 years ago

“I placed my order on 9/6 and it has still not been filled or shipped. I have emailed their customer service team with no response. So irritated.”

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Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Sorry that you are irritated. We do not see any emails from you, could you please check the address that you are sending to is customerservice@betsysboos.com. The order that you placed is a pre-order, as stated in the product title and product description. We are sorry if you missed that when you placed your order. It looks like the BBB Sets is schedule to arrive late this week and will ship out immediately. If you have any other questions, please email us at the email above. Thank you!

Posted 4 years ago

“I was searching on the internet for cute womens clothing and came across your website. Everything looked so cute so I took my chance and ordered, when I received my items I was stoked to try them on. Unfortunately none of them met my expectations. All of the items were super big, I am disappointed by not being able to return my items for money back considering the sizing. Even with the instore credit I would need the extra small items and you only have a few items in that size. I wish I could get my money back. Cute stuff just way too big”

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Posted 4 years ago

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We are sorry to see that the items didn't work for you. It looks like you ordered mediums. Most of the items are still available in small- if you would like to exchange and give them a try. Otherwise, you can use your store credit on jewelry, handbags, and shoes. Please let us know if you have any questions!

Posted 4 years ago

“The corduroy jacket I ordered was way too tight in the shoulders and the sleeves too long. I ordered a medium and I am 5'2" and 130 and the purse I ordered was a lot bigger than the picture, it was more of a tote. I returned both items. I won't be ordering again.”

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Posted 4 years ago

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We're sorry to hear you were disappointed in your purchase. The corduroy jacket was one of our best-selling jackets and we aren't quite sure why it didn't fit you as expected. Perhaps you were sent the wrong size? As for the purse, we do list the dimensions in the product description. We try to give an accurate representation of each of our items in the photos as well, but when putting them in a collage, they may not be representative of the actual size. (Ex. earrings may appear larger so you can see the details, pants may appear shorter to fit in the picture, etc.) We do encourage you to read the product descriptions for additional details. We do hope you reach out to customerservice@betsyboos.com for a return label if you haven't already as we know you'll find something you love with your store credit.

Posted 4 years ago

“Very Cheaply made clothing and MAKE SURE YOU READ THE RETURN POLICY. They only give store credit.”

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Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We're sorry to see that you were disappointed in the quality of your BBB Set. This was a very popular set and we haven't heard from others regarding the quality of this product. We are very sorry that you somehow missed our return policy before you made your purchase. We are very upfront with our policy, as it is linked to every one of our web pages, including the checkout page. We do issue store credit (which most people love...they can find something else and get another BBB package in the mail) that does not expire and has no exclusions. In comparison to other online boutiques, our policy is much better than most, in that we offer free shipping both ways & give you 30 days to return. Again, we apologize that you missed our policy before you made your purchase and hope that you find something with your store credit or donate it to someone who LOVES to shop here.

Posted 4 years ago

“The clothes looks cheap .”

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Posted 4 years ago

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We are sorry to see that you were disappointed in the quality, it is not something that we hear very often. Please know that we do offer free shipping on returns, it does look like you reached out to us for a label? We hope that you let us know if there was something specific that you didn't like, feedback is very important to us.

Posted 4 years ago

“I will absolutely never purchase from you again. After 2 tries with your merchandise it’s clear the quality is quite poor. I wanted so much to love the cute leggings set I purchased for $85 only to find it was completely see through. You could see the seams and my flesh through it from butt to crotch. No way was I able to wear this item. Customer service refused to refund me even after sending photos showing them. Store credit is not acceptable when your quality is poor. I do not want your items, I want a full refund. Your staff never even replied to my email with photos showing how see through it was. I’m livid having been stolen from by you. You have my $85 and I have nothing. I do not want any other items. I want my money back.”

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Posted 4 years ago

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We are sorry that you are unhappy with your purchase. I do believe that we had responded to your emails, you may want to check your junk folder, as we believe it is very important to respond to everyone. With the pictures that you sent- it seems that you have dark under garments on under the white leggings. Any thing "white" is hard not to be see thru and we suggested that you wear nude under garments. That is also why we have the hoodie included with the set, to "cover things up." Again, we are sorry that you are disappointed and that you missed out return policy prior to placing your order. As we stated in the email, if you would like to return your merchandise, we can send you a return label at no cost and once your items are received back- we can issue you a gift card for the amount.

Posted 4 years ago

“There's not one item that I liked in my shipment. The quality of the clothing was very poor. I was very disappointed to learn that if i returned any of the items, I would only get a credit. I have zero interest in purchasing anymore items so I'm just taking it as a loss.”

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Posted 4 years ago

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Heather, Sorry to see that you are disappointed and that you missed our return policy prior to your purchase. You ordered some very cute sets! If you do decide that you want to return, please know that the credit doesn't expire and there are no exclusions. Maybe you would like a pair of shoes, denim or even a handbag? If you have any questions, please reach out to our customerservice@betsyboos.com.

Posted 4 years ago

“I am very disappointed with the material.It is paper thin and I don’t intend to order anything else from your company.I wasted over $100!”

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Posted 4 years ago

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Tiffany, We are sorry to see you are disappointed. It looks like you ordered a Chiffon Kimono Set. Wondering if that is not what you intended to order, as the kimono is chiffon and made to be a sheer lightweight kimono. The jumper that goes with it is a soft jersey jumper and is a BBB Best Seller. If you are unhappy, we hope that you return it and pick something else out. We have free shipping both ways within 14 days and I believe that you are within that time-frame. Feel free to reach out with any other questions or concerns at customerservice @betsyboos.com

Posted 4 years ago

“The quality of the clothing alone is not worth it. Some items were very stiff and some paper thin. I got the "be kind" yellow t-shirt with the jacket and although the jacket fits nice, the t-shirt is more like a night gown. The advertised photo shows it being nice and fit, not oversized. I should have reviewed the return policy prior to ordering 4 sets. I'm now stuck with them as you can only return and get a store credit. Why would I want a store credit for clothes that I will not wear. Very dissapointed.”

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Posted 4 years ago

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Heather, We are sorry to see that you are unhappy with your order! Although you are personally disappointed with the one set, I hope that you give us another try. The "be kind" shirt is knot tied to the side in the set picture and that is how we think it should be worn to cute it up- as it is a t- shirt. If you do want to return it, your store credit does not expire and is good on any items. Maybe you would like a pair of shoes, or a handbag? Again, we are sorry that you are disappointed.

Posted 4 years ago

“I ordered a set online that was earrings, a tank and a cardi for $78. I looked on the size chart and placed my order. When it arrived the outfit was definitely for a person 2 sizes smaller than me, so I sent in a return. Then I received an email stating that I had received a gift card for my return. I kindly responded back stating that because I am a plus size lady and that outfit was extremely small and was the biggest size that they carry that I would like a refund to my Paypal. I then received an email back stating that they cannot refund to Paypal. It is the most ridiculous thing I have ever heard in my life! I have sold items and had people pay by Paypal and have managed to figure out how to return funds. Will NEVER ORDER from this company again.”

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Posted 5 years ago

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We're sorry to hear that the BBB Set didn't work out for you. The XL size that you ordered does fit 14/16 and we haven't heard from anyone else that these tanks or cardigans fit small but rather loose. As for receiving store credit, we are very upfront about our return policy and have it on every page of our website, including the checkout page. You'll find that our policy is very good compared to other boutique shops. Most people love receiving the credit, as they get to receive another package from Betsy Boo's Boutique. We also carry plus sizes (larger than XL) in some of our items. You can find those options at www.BetsyBoosBoutique.com/collections/plus-sizes. We do hope you'll give us another try.

Posted 5 years ago

“I have never received any merchandise on any order I placed. I tired several times to contact customer service and nothing ever was resolved”

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Posted 5 years ago

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Ms. Kersey, We have been trying to get in touch with you for the last 3 months. Our records show that you signed up for our BBB Style Box in October and were sent your first box on October 6th. Delivered on the 10th. You had contacted customer service that you did not receive the box. We credited you the $20 styling fee and we were out our merchandise. Cost you nothing. We then sent you a second box on November 10th- also showing that it was delivered. Our records show that from there you never contacted us regarding that box and you never paid for the merchandise that you received. Therefore, we had called and emailed you without a response numerous times. We are sorry to see that you did not receive the second box either, but are wondering why you did not return our messages or reach out to us again. Please contact me directly either at 319.846.2221 or betsy@betsyboos.com immediately. ~Betsy

Posted 5 years ago

“Clothes look very cute in pics. I actually waited for a coupon code to make a purchase due to the outrageous prices. The order took around two weeks to be delivered. The items I purchased looked nothing like the pics, and were definitely not true to size. The large cardigan I purchased showed to be a bit longer in the pics. When I received it I found it to be short and fits my 105 pound 13 year old. I’m 45 and have actual breast’s. Definitely not made for anyone that isn’t built like a teenage boy. Since then, I have found several of the same tops on Amazon for pennies compared to these prices, and free returns and full refund worth Prime! No questions asked. I still have not returned my items. I will never be able to wear any of the items according to their untrue to life size guide. I may just give them all to my daughter. Very displeased and disappointed.”

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Posted 5 years ago

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Oh gosh, Stacey, we are very sorry that you were disappointed in your BBB purchase. We typically get very good reviews regarding the quality and price of our clothes. It looks like you purchased two BBB Sets, which are already discounted, along with an additional 30% off, for under $100, plus FREE shipping. Most people would think that is a great deal. We also have a free shipping policy as well as a 30-day return policy and really wish you would have taken advantage of that. As for the fit of the cardigan, this is a more fitted look and usually, these cardigans are not buttoned but rather used as a layering piece. Also, just so you know, we are a small business (less than 10 employees), not a large corporation, and offer exceptional and personal customer service along with items and outfit ideas you can't find everywhere. If you would like to speak to someone about your experience, please reach out to CustomerService@BetsyBoos.com.

Posted 5 years ago

“Loved the purse I got from you, But not real happy with the top I purchased . It was to my understanding that it was a sweat shirt it is not. It’s silky , But that’s fine I sleep in it. Thank you.”

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Posted 5 years ago

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Hi Regina, We are glad you loved your purse but sorry that you were disappointed in your sweatshirt. We put the fabric content on the product description and we may consider a sweatshirt to be something different than you do. You do have 30 days to return your item and it looks like you are still within that time frame. So if you haven't worn it yet, you can still return it. Please reach out to CustomerService@BetsyBoos.com and we would be happy to take care of that return for you.

Posted 5 years ago

“Boots are very narrow and very hard on your feet. I am medium width but cannot even put on barefoot. Once foot is it there is no comfort, feels as if you are walking on a piece of wood.”

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Posted 5 years ago

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Hi Kristin, We're sorry to see your review of the booties that you purchased. We haven't heard of anyone else having any issues with these shoes, so we're wondering if the pair you received was labeled/marked incorrectly. If you haven't already, please reach out to CustomerService@BetsyBoos.com and we can start the return process per our return policy.

Posted 5 years ago

“Cheap earrings, the top was made for a really short torso maybe for a 9 year old. The bra was pretty but only material that allows too much nipple show.”

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Posted 5 years ago

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Tammy, we are sorry to hear you were disappointed in your BBB Set. The wrap front top that you received does have a shorter front than the back, but may not be what you were looking for. As you know, if you are unhappy with your purchase you are able to return it for store credit. We're glad that you chose to do just that and we are confident that you'll be able to find something else that you like.

Posted 5 years ago

“After receiving my order and trying everything on I was very dissatisfied and disappointed in the clothing. Sizing, quality, and just in general. I dont think I will making another purchase on the future.”

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Posted 5 years ago

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Hi Bethany, We are sorry to see that you were disappointed in your purchase. It looks like you purchased a couple of grab bags. Grab bags are meant to be a variety of items, styles, etc., so we aren't sure what you were expecting. All the items that we put in the grab bags are at our boutique and most people love that they can get 3 BBB items for a deep discount. We do hope you give us another chance!

Posted 5 years ago

“Jeans were too small. Per your policy, I sent an email requesting a shipping label to return them free of charge within 10 days. No response. Sent another email. No response. Now I have to pay to ship them back and will only get store credit. Probably should respond before you ask for a review.”

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Posted 5 years ago

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Robyn, Thanks for reaching out! We have looked at our email again and still don't see any emails from you. We will certainly send you a free return label for your return shipment. For future reference, we usually respond to email requests within 24 hours (if not over a weekend), so if you don't hear from us, please reach out. Again we apologize that we didn't get your email, but will send you a return label on Monday!

Posted 5 years ago

BETSY BOO'S BOUTIQUE is rated 4.5 based on 2,900 reviews