BETSY BOO'S BOUTIQUE Reviews

Name: BETSY BOO'S BOUTIQUE
Address: 823 Eagleview Drive, FAIRFAX
Rating: 4.53

4.5 Rating 2,900 Reviews

87 %

of reviewers recommend BETSY BOO'S BOUTIQUE

4.5

Based on 2,900 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

$Read BETSY BOO\'S BOUTIQUE Reviews$

Visit Website

Phone:

3198462221

Email:

betsy@betsyboos.com

Location:

823 Eagleview Drive
FAIRFAX
52228

Write Your review

Tell us how BETSY BOO'S BOUTIQUE made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BETSY BOO'S BOUTIQUE 5 star review on 29th May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent an email request over a week ago and have not heard back or received a free return label. Not Happy!”

Helpful Report

Posted 3 years ago

“I don't think I will purchase a bundle again. I knew it was a gamble, but I did not like any of the items I received...”

Helpful Report

Posted 3 years ago

“I discovered your boutique on Facebook. After checking it out and seeing lots of cute things I decided to take advantage of the grab bag sale. When my shipment finally arrived, I was so sad because I did not like the look or fit of anything. It didn’t even seem like the items I received were what I was seeing on the website. Needless to say, I probably won’t be ordering again anytime soon.”

Helpful Report

Posted 3 years ago

“I ordered a medium and your stuff runs so so small. I was super disappointed. I am normally between a small and a medium so I ordered the medium and I was so surprised at how small your things run. I was disappointed.”

Helpful Report

Posted 3 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Sorry to see you are disappointed, Karen. We do not see that you reached out for a return label yet. Please know that we do have free shipping both ways if you do need to return an item. You still have a couple days to return, so let us know ASAP. The top that you had ordered does run slightly small, and that is noted in the product description, along with the suggestion of sizing up in this top. We are sorry that you missed this when placing your order. For future reference, although most of our clothes do run true to size, if it runs small or large- that will always be noted in the product description. We want you to love our clothes, so please let us know if there is anything else we can do for you.

Posted 3 years ago

“I returned this set as the top & cardi sizes were mislabeled. I ordered a large set. Top fit like XXL & cardi fit like a small. Earrings were cardboard cutouts with a picture poorly glued to it. So disappointed with this set”

Helpful Report

Posted 3 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

As multi-order customer we are sorry to see that you were unhappy with this order. We are glad to see that you returned your BBB Set and hope that you do find something that you will enjoy.

Posted 3 years ago

“I have purchased from Betsy Boo for some time. Love their clothes and have always been happy. Returns are another thing. Purchased a shirt that was to small, wanted to return for another size, found out I couldn't do that so I was just going to return. Emailed them 3 times for a return shipping label, never heard from them. Only have 10 days to return, so I guess I have a shirt I can't wear.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Reann, Thanks for reaching out and bringing this concern to our attention. We've looked at our emails and don't seem to have one from you. Our Customer Service department will be reaching out with a return label so that you can send back the shirt that is too small. Our Customer Service department is always on top of return requests, so in the future, if you don't hear from us, please give us a call. The best email to use is CustomerService@BetsyBoos.com in case you had a different email. Look to hear from us soon.

Posted 4 years ago

“The dresses were cute but cheaply made and very thin. I could not wear them 😏”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Lynda, We're sorry to see that you were disappointed with your purchase. Both of these dresses were big sellers for us so we are surprised to see that you didn't think the quality was up to par for the $34 you spent for both of them. If you think they are too thin, we would suggest throwing a cute cardigan over them or put a slip or cami underneath for some additional coverage. We do put a description in the product details of what the items are made of and hope this helps you for future purchases.

Posted 4 years ago

“The clothes are nice but the sizing is off. I’ve bought two complete outfits and one piece will be true to size but the other will be too small. Doesn’t make sense to me. When you order the whole outfit all should be true to the size ordered.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Karen, We're sorry to hear the sizing was off on some of your BBB Sets. We try to be as descriptive as possible in our product descriptions and we do carry a variety of brands and styles. Some of our pieces are intended to be more fitted, some true to size, while others are oversized. We hope that if you find something doesn't fit as expected that you reach out to CustomerService@betsyboos.com to return/exchange for a different size or store credit. We offer FREE shipping if you return the item within 10 days and give you up to 30 days to return any unwashed, unworn items.

Posted 4 years ago

“Not at all what I expected for the price. I have paid less for better material. The jacket run smaller than usual and probably will give as gift to someone else b/c to big a hassell to send back. The earrings felt like they were made out of paper . The t shirt was ok”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We are sorry to see that you were disappointed with your BBB Set purchase and that it wasn't what you expected. We try to be as descriptive in the description of each product as we can. We also feel we have a generous return policy compared to other boutiques in that we offer free return shipping within 10 days and send you the label to use along with our 30-day overall return policy for store credit. We are also sorry that you feel it is a hassle to return items but we aren't sure how we can make that any easier for our customers. We would be open to your feedback and suggestions. If you would like to do so, please send it to customerservice@betsyboos.com.

Posted 4 years ago

“Loved the look of the Mamacita set, T-shirt cardigan and earring. Received my order but was disappointed with the quality of the T-shirt. It’s pretty thin and cheap material. Sadly I don’t think it’s going to hold up and last.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Deanna, We are sorry to see you were disappointed with the quality of your t-shirt. We haven't heard from others regarding the quality of this t-shirt, but understand if it isn't what you were expecting. We do have a 30-day return policy and if you haven't already, please reach out to customerservice@betsyboos.com to start the return process. You are more than welcome to return the shirt for store credit and we're confident you'll find something else that you will love.

Posted 4 years ago

“I ordered a grab bag and it was a total bust. I don't care for any of the items. Previously there has been at least one thing I liked.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Ann, Sorry to hear you were disappointed in your grab bag purchase. Of course, we think all the items we send out in the grab bags are cute, but not everyone will agree, and that's OK. All the items that we put in the grab bags are at our boutique and most people love what they get from BBB as such a deep discount. Maybe you'll have better luck picking out your own items from our regular collections. We do hope you give us another try.

Posted 4 years ago

“I ordered my first BBB set in a medium and it just fits. Also ordered a bunch of tops on the "sale rack" in medium. Some fit right. Some too big. I emailed customer service asking my options. I was willing to mail back and exchange or get store credit. Nope. Customer service stated all sales final on the sale rack.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Lisa, Thanks for reaching out and sorry to hear that not all your items fit you perfectly. It looks like you missed our "Sale Rack" notice that states "All Sales Are Final" at the top of the Sale Rack Page. Items that are on the Sale Rack are AMAZING deals that we have minimal quantities of and we are making room for new goodies. Due to this, these items are final sale. We also state in the product description of how each piece should fit. Again, we apologize that we aren't able to accept your return for the sale items. Please reach out if you have any further questions.

Posted 4 years ago

“Didn't like the top, disappointed that I couldn't get my money back and could only exchange for store credit.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We're sorry to see that you are disappointed with your purchase and that you aren't able to get a refund for your top. We are very upfront about our return policy, as it is linked to every one of our web pages, including the checkout page. We do issue store credit (which most people love...they can find something else and get another BBB package in the mail) that does not expire and has no exclusions. In comparison to other online boutiques, our policy is much better than most, in that we offer free shipping both ways & give you 30 days to return. Again, we apologize that you missed our policy before you made your purchase and hope that you find something with your store credit or donate it to someone who LOVES to shop here.

Posted 4 years ago

“This purchase was not up to the standards I have had in the past from BBB. First, it took a long time to get the Christmas themed outfit shipped to me, even though I pre-ordered it. Secondly, I was disappointed in the quality of the shirt. It was overly thin and fit strangely. I do not usually have difficulty with BBB fitting okay. It was too expensive for this quality.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Angela, We're sorry to see you were disappointed in your BBB Set purchase. Our Pre-Order items have delayed shipping dates, but we note that in the product description. We haven't heard from anyone else that the t-shirts fit strangely, so we are wondering if you had a defective shirt. It looks like you are still within your 30 days, so if you would like to reach out to customerservice@betsyboos.com and return it, you can certainly do so. We do want you to be happy with your purchase.

Posted 4 years ago

“I ordered over 500 worth clothing form you. The denim was too big and I asked to exchange it. The red sweater ripped at the seam after one wear. It’s frustrating and I wish to return the sweater, as well as the denim for a full return!”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Oh my gosh, Trisha, we are so sorry that your red sweater got a hole in it. We are wondering if you received a defective one. We would love to exchange your jeans and sweater if we have your size in stock. It looks like our customer service department sent you emails through a couple of different systems. Please reach out to us at customerservice@betsyboos.com if you don't receive those emails and we will be happy to help you out.

Posted 4 years ago

“The clothes are cute but beware of the terrible return policy! I purchased about $500 worth of clothes and the sizing was way off so had alot of returns. Since you dont get a return credit on your cc but rather a merch credit i had to wait to get my return credit before ordering the correct size. By that time sizes were out and am back in the same vicious circle using the merch credit on reorders. Once i get my merch credit spent i wont purchase from BBB again...or until they correct this archaic return policy.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We are very sorry that you were disappointed in your items and that you somehow missed our return policy before you made your purchase. We are very upfront with our policy, as it is linked to every one of our web pages, including the checkout page. We do issue store credit (which most people love...they can find something else and get another BBB package in the mail) that does not expire and has no exclusions. In comparison to other online boutiques, our policy is actually much better than most, in that we offer free shipping both ways & give you 30 days to return. Again, we do apologize that you missed our policy before you made your purchase and hope that you find something that you LOVE with your store credit.

Posted 4 years ago

“I got a grab bag bc of the reviews. I was very disappointed in what was sent to me as it is all very dated and not anything I would ever wear. And not returnable. I was aware of the no returns policy so it is what it is. But makes me weary of ordering anything more in the future.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We are truly sorry to see that you were disappointed in your grab bag purchases. Of course, we think all the items we send out in the grab bags are cute, but not everyone will agree, and that's OK. All the items that we put in the grab bags are at our boutique and most people love what they get from BBB at such a deep discount. Maybe you can find a friend that would like your items or donate them as another option.

Posted 4 years ago

“Purchased on 9/14 still haven’t received order...part of the order was NOT pre sale...I still have yet to receive anything. They say shipping in 48hrs...”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We apologize for the delay in your shipment. It doesn't look like you selected Priority Shipping upon checkout. With pre-order sales, all items will ship together when the pre-order is ready unless you select priority shipping at check out. You can find this information in our Delivery Policy which can be found here: https://www.betsyboosboutique.com/pages/delivery. We do hope to get your items sent out very soon and know they will be worth the wait. Please reach out with any other concerns.

Posted 4 years ago

“I ordered an outfit bundle and a jacket. Jacket seems fine, cute but a little cheaply made for the price (unlined, buttons not secure). The bundle included a top which is ok, a bralette that fit very strangely (too big in the cups but too short around the neck and pulls downward), and by far the heaviest earrings I've ever owned. They won't stay in my ears bc they're too heavy for the posts they're on. I could return, but they only offer store credit and I'm not sure I'm ready to try anything else.”

Helpful Report

Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Thank you for your feedback. We're sorry that the items you purchased didn't quite match your expectations and that they didn't fit you as you expected. The corduroy jacket was one of our most popular jackets and we haven't had any other complaints, so wondering if the loose buttons were a tad defective. We also haven't had anyone mention an odd fit on the bralettes, but glad you pointed that out to us and will take a look at our inventory. We do encourage you to return the items you don't like for store credit as we're confident you'll find something you love. Simply reach out to customerservice@betsyboos.com for a return label.

Posted 4 years ago

“While the material was nice, The top was not well cut, the only option was to exchange for store credit instead of a money back return. For the price of the top I would expect refund availability. Also offering model height or garment measurements instead of just a basic size chart would be helpful. Would not recommend buying tops or dresses from this company if you are above 5’8”.”

Helpful Report

Posted 4 years ago

BETSY BOO'S BOUTIQUE is rated 4.5 based on 2,900 reviews