BETSY BOO'S BOUTIQUE Reviews

Name: BETSY BOO'S BOUTIQUE
Address: 823 Eagleview Drive, FAIRFAX
Rating: 4.53

4.5 Rating 2,900 Reviews

87 %

of reviewers recommend BETSY BOO'S BOUTIQUE

4.5

Based on 2,900 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

$Read BETSY BOO\'S BOUTIQUE Reviews$

Visit Website

Phone:

3198462221

Email:

betsy@betsyboos.com

Location:

823 Eagleview Drive
FAIRFAX
52228

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BETSY BOO'S BOUTIQUE 5 star review on 29th May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a surprise box. Liked the clothes but all the sizes were not consistent in sizing. 1 Item a tad big. One was a bit snug but it is a tank top so I can wear it under something else. The third item was way toooooo small. Can't return it since it was a surprise box. Waste of money.”

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Posted 4 years ago

“This was my first time placing an order and it was not a good one. I bought a pair of beautiful flip flops on clearance and apparently it runs small in size. I was not able to return the pair for a larger pair. I now have a pair of brand new flip flops that I can not wear due to the size being too small.”

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Posted 4 years ago

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Hi Nancy, It looks like you reached out to our customer service for a return of the item, but didn't ask for an exchange. In most cases, we have a very limited quantity of sizes on our sale rack and aren't able to do an exchange, but may be able to accommodate on a case by case bases. We state in our policy and on our "Sale Rack" page that all sale items are final sale. We do feel these sandals run true to size, but perhaps they fit your foot differently. We will be reaching out to you via email to see if we can work something out.

Posted 4 years ago

“Service was good; however fit & quality of the romper was not good. Already donated it! Probably will not order again.”

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Posted 4 years ago

“First time I have been really disappointed. I received my item with a tear in the back. I was asked to take a picture of the tear and send it in which I did. Was still asked to send the item back to get a refund which is a huge hassle for me. I don’t live anywhere near a post office or shipping store. I sent back all 3 items. I didn’t care for the earrings but had taken them off the cardboard so really hope I get a full refund.”

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Posted 4 years ago

“Poor return policy. Clothing quality not great.”

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Posted 4 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We are sorry if you missed our return policy prior to ordering. We feel as a small business that our policy is fair and linked to every page. In fact it is much better that other small online boutiques. We do hope that you will take advance of our free returns and use your gift card to find something else. Also, was there a specific item that you felt like the quality was not great on? All of your items purchased were best sellers and we would love the feedback. If we can help you in any way, please email us at customerservice@betsyboos.com- we are happy to help!

Posted 4 years ago

“I loved shopping Betsy Boo’s until I was sent a size small when I ordered an extra large and no one could tell me why . No exchanges so I had to wait until I found something else I liked which took a while . Most of the prettiest garments are for little women . My shopping has drastically decreased .”

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Posted 4 years ago

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Alicia, We are so sorry that you believe you were sent the wrong size. We did a little research and did find that a small was indeed ordered. We are happy to hear that you were able to find something else! We are always looking for more curvy vendors, so thank you for your feedback and all of your previous orders. We appreciate your business!

Posted 4 years ago

“The store is great but the shirt I bought is terrible. I got a medium and the straps are too far apart. Not only that, it does not stay on my shoulders and I cannot lift my arms to do anything. I'll never wear it sadly.”

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Posted 5 years ago

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Hi Elizabeth. We're sorry to see that the top you ordered didn't work out for you. We haven't heard any other complaints regarding the top you purchased and wondering if you had a defective one. It looks like you are still within your 30 days to return the item and we hope you will reach out to CustomerService@BetsyBoos.com so we can help you with that return if you choose to do so. We do want to make sure you are happy with your purchase.

Posted 5 years ago

“I have ordered two bbb sets in the last 60 days. One has a hole in the top. Haven’t even worn it yet. Wanted it for a trip I have in 3 days. Another I ordered... cardigan has a hole in the sleeve after one wear.”

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Posted 5 years ago

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Oh gosh, Lisa...sorry that you received a damaged product (s). We try and inspect all items before shipping! Have you reached out the customer service? We would like to get you another one ASAP. Please contact us at customerservice@betsyboos.com. Thanks!

Posted 5 years ago

“Clothing is really cute, but unfortunately very pricey for the quality.”

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Posted 5 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We are very sorry to hear that your items didn't live up to your expectations. It looks like you received 4 items for under $100, so we're not sure what you consider "pricey", We do carry a variety of brands in our boutique and certainly hope you took advantage of our 30-day return policy and sent back the items that you felt weren't up to par. If you did return your items and received store credit, we are confident that you can find something you love like so many of our BBB customers do.

Posted 5 years ago

“The outfits are so cute..but after receiving items I was disappointed. Materials used were low quality, the shirt looks like it won’t lhold up to many washings. The tank is one size fits all, which is commu.. but after washing it looks to fit a toddler. lolol”

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Posted 5 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

We are very sorry to hear that your items didn't live up to your expectations. The BBB Set that you purchased was a very popular one and we didn't have any other complaints about the quality of the shirt. We do suggest you follow the care instructions on the label to ensure it washes and wears as intended. Our nylon tanks are one size fits most. We typically send one size for Small-Large and if you order XL or higher, send out our Plus Size nylon tank. They are a great layering piece and are not intended to be worn by themselves. It looks like you are within the 30-day return policy, so if you would like to return your items for store credit, please reach out to CustomerService@BetsyBoos.com and we will help you with that return.

Posted 5 years ago

“I was not satisfied with order and had difficult time finding a replacement. Finally found something and when I received it the earrings were made out of felt. Seriously, felt.”

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Posted 5 years ago

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Hi Karen, We're sorry to hear that you were disappointed in your BBB purchase. We offer a variety of jewelry from the trendy faux leather to higher-end pieces depending on the set. It looks like you are within your 30 days to return your items if you are unhappy with them. If you would like to return, please reach out to CustomerService@BetsyBoos.com and we will give you store credit for your items.

Posted 5 years ago

“I am a Boutique shopper, online as well as store front Boutiques. I don't mind spending money on clothing. I feel the prices are very high for the quality of items I received. I had a NYE offer for $30.00 off my order so I thought I would give you a try. My sets where 58 and 68 dollars after discount. The Buffalo plaid heart sweatshirt is cute, but certainly not for the money. The earrings I would be afraid to put in my ears I would compare to Dollar Tree earrings. The tanks well are just tanks. The leopard ots is nice but again not for the price. The concept of offering sets is a great idea but, not sure that I'll order again. Perhaps is its something unique I can't find in stores.”

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Posted 5 years ago

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Thanks for your feedback, Cindy. We are sorry to see that our products didn't live up to your expectations. We looked at your order and it looks like you only paid $96 total for 2 complete outfits (6 pieces), which we think is a pretty fair price. We are not a high-end boutique where you will pay hundreds of dollars per item, however, we do think the quality of our products is pretty good and have been told that by numerous customers. You may not agree, and that too is OK. We are glad you gave us a try and if nothing else we hope you find some outfit ideas if you decide not to purchase from us again.

Posted 5 years ago

“I have purchased in the past. One item ended up pulling and looking raggy after about a month, but I still loved the fit and spent quite a bit on it so I still wear it. I haven't ordered in a long time because XL and larger are not available in the super cute sets that are advertised. The plus size you do have are modelled by non plus size women, making it hard to visualize what it looks like on actual body types.”

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Posted 5 years ago

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Thanks for your feedback. It looks like your last purchase from us was in 2014 and since that time we have expanded the number of vendors we use. We want to make sure you are aware that we are an online boutique. This means we carry a limited number of each unique piece. In most cases, we carry sizes from Small to XXXL. Due to the limited quantities that we order, the larger sizes do tend to sell out quickly. You can always sign up for restock notifications, so if we happen to reorder the item, you will be notified via email. We also try to get plus sizes in most of our items but are at the mercy of our vendors and what they offer.

Posted 5 years ago

“I usually love my orders and was very excited to receive this order. However, it just fits off. I ordered my size and the thing hangs on me like a bag and I could barely get my arms in it. Even my husband told me it looked terrible on me. I'm scared to order more shirts now.”

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Posted 5 years ago

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Thanks for sharing your experience with us, Amanda. We're sorry that the top didn't work out the way you were hoping. The shirt that you ordered is very loose-fitting, off-shoulder top with a shark bite hemline that is very popular. We haven't had any other complaints on the arms fitting tight, so wondering if you received a defective top. It looks like you are still within the 30 days to return the item for store credit. If you haven't already, please reach out to CustomerService@BetsyBoos.com and we'd be happy to help you with the return.

Posted 5 years ago

“I wasn't happy with the quality of the last 2 items I received. The pastel striped sweater and the long mustard cardigan were poor quality and I didn't realize 'sale' items are not returnable. I won't buy from the 'sale rack' again.”

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Posted 5 years ago

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Hi Becky, We are truly sorry that you were disappointed in the quality of your BBB items. There haven't been any other complaints regarding the quality of these two items, so we're curious why you thought that. As for the sale rack items, it is indicated across the top of the Sale Rack page that "All sales are final on sales rack items." We apologize that you may have missed that. It doesn't look like the Pastel Striped Cardigan was on sale, so if you would like to return that for store credit you are welcome to do so. Please reach out to CustomerService@BetsyBoos.com and we'd be happy to do the return for you if you so choose.

Posted 5 years ago

“I ordered a large grab bag. This is the size I normally wear but the shirt was so big, 2 people could fit in it. The 2nd item was a sleeveless shirt that looked like something an 80yr old grandma would wear. The next item was a huge knit scarf. I live in Alabama, not much chance to use it and it was ugly. I know with a grab bag, you are taking a chance but I thought I might be able to use 1 of the items. Oh well. Never again.”

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Posted 5 years ago

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Hi Mary, Sorry to hear you were disappointed in your grab bag purchase. Grab bags are meant to be a variety of items and not based on specific requests, locations or knowing what recipient will like, so we aren't sure what you were expecting. All the items that we put in the grab bags are at our boutique and most people love that they can get 3 BBB items for a deep discount. It sounds like grab bags may not be for you, so we hope you give us another chance by picking out your own favorite items from us in the future.

Posted 5 years ago

“I’ve ordered grab bags before and they reflected what I see on the site. This time I ordered two grab bags and there was nothing in either of them that I will wear. The clothes were not the type of shirts, cardigans, etc. I have come to enjoy from BBB. I may still order things, but not grab bags!”

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Posted 5 years ago

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Hi Christina, We are truly sorry to see that you were disappointed in your grab bag purchases. Of course, we think all the items we send out in the grab bags are cute, but not everyone will agree, and that's OK. All the items that we put in the grab bags are at our boutique and most people love what they get from BBB at such a deep discount. We do hope you give us another chance!

Posted 5 years ago

“I received my products in a timely matter (about a week) however the quality of the clothing is not what I expected. These clothes are way to expensive for the quality you receive. If I return them it will cost me money and I will only receive a store credit.”

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Posted 5 years ago

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Julie, We are sorry to hear that you were disappointed with your BBB items. We are interested in learning why you feel the quality of the items you received weren't up to par, especially since we haven't had any other complaints on the quality of those items. It also looks like you are still within the 10 days for free return shipping, so please reach out to CustomerService@BetsyBoos.com to get a return label. Thanks!

Posted 5 years ago

“You never sent me the prepaid return label so I could exchange my purchase for a different size.”

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Posted 5 years ago

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Hi Lori, Thanks for reaching out. According to our records, we show we sent you the return label on Dec 26th. You may need to check your junk/spam folder as they sometimes like to hide out there. For future reference, if you don't hear from us in 48 hours, please reach out again as we are very responsive to email. We're sorry that you didn't get your label and we can always resend if you didn't get it, we just need to know that you didn't receive it. Please email CustomerService@BetsyBoos.com for further guidance. Thanks!

Posted 5 years ago

“Sizing way off. Poor quality.”

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Posted 5 years ago

$Read BETSY BOO\'S BOUTIQUE Reviews$

Hi Ellen, We apologize that your recent order didn't live up to your expectations. We usually get positive comments regarding the sizing and quality of our products for the price, so wondering if you received a defective garment. It looks like you have ordered from us before, so we hope that this was just a one-time event for you. Let us know if we can send you a return label at no charge for your most recent purchase. We would like to make it right with you.

Posted 5 years ago

BETSY BOO'S BOUTIQUE is rated 4.5 based on 2,900 reviews