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BetterMe Reviews

4.5 Rating 1,391 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,391 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
I had to cancel as I could not afford the price but the app is amazing
Helpful Report
Posted 11 months ago
Hello there. Thank you for leaving your comment. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. We would be happy to discuss this in more detail and share further advice on where you can start. Please, contact us at care@betterme.world when you have a chance. And our team will gladly answer all your questions. Kind regards, team BetterMe
Posted 10 months ago
Very helpful staff and got my issue resolved super quickly ☺️
Helpful Report
Posted 11 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 10 months ago
Je ne m’étais pas rendue compte que j’avais souscrit à l’abonnement reconductible et BetterMe m’a très rapidement remboursé à ma demande. J’ai pu tester auparavant 1 mois et je dois dire que les cours de pilates sont supers
Helpful Report
Posted 11 months ago
Bonjour ! C'est un plaisir d'entendre des mots aussi positifs et c'est toujours un plaisir de servir nos utilisateurs. Merci beaucoup ! Cordialement, l'équipe BetterMe
Posted 10 months ago
Der Service von BetterMe ist nicht nur sehr zufriedenstellend, sondern die Anfragen werden auch umgehend erledigt. ich hatte eine Problem und dieses wurde sofort gelöst. Danke dafür! martina
Helpful Report
Posted 11 months ago
Hallo! Es ist schön, so positive Worte zu hören und es ist immer eine Freude, unseren Benutzern zu helfen. Vielen Dank! Mit freundlichen Grüßen, Team BetterMe
Posted 11 months ago
BetterMe invites you to comment after a work out. I gave my comments, and the team replied and really helped me out with some guidance! Thank you BetterMe x
Helpful Report
Posted 11 months ago
Hi there! We are delighted to hear your optimistic feedback! Thanks for taking the time to share your feedback with other users and us. Kind regards, team BetterMe
Posted 11 months ago
SCAM. App charged me a full plan after I took off the auto renewal and canceling. I didn't have time to continue using so had to cancel. Their response was to send more add ons and options after I've expressed my initial cancelation was based on no time but cant refund what they charged. I didn't have any issues besides this and would never use again just based on that reason. Even though I took precautions...I was still charged. Id say be careful but that doesn't seem to make any difference. Apps that scam for additional monies.. not cool. I never have bad reviews but the customer service and help is terrible when dealing with this issue. They are quick to respond with no solution but more services to offer of the app. I didnt even really need the app and only wanted to just trial. Guess that what happens. Should have just gone to the gym!
Helpful Report
Posted 11 months ago
Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 10 months ago
Quick turnaround to fix my issue with the app.
Helpful Report
Posted 11 months ago
Hello, Isabel. It’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 11 months ago
I'm trying the app and I have to say that I'm loving it. I have to say they have an excellent customer service because I had a little misunderstanding or confusion with the subscription and the customer service was so helpful and nice. 10 out of 10, they really take care of their customers and they were so thoughtful with.
Helpful Report
Posted 11 months ago
Hello, Pamela. Thank you for your kind words. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe
Posted 11 months ago
Appli sérieuse et complète dans les exercices et la réactivité du service clients est top Merci !!
Helpful Report
Posted 11 months ago
Bonjour! Notre équipe est très heureuse lorsque nos clients se sentent satisfaits. Merci beaucoup d'avoir partagé vos commentaires positifs avec les autres utilisateurs et avec nous. Cordialement, l'équipe BetterMe
Posted 11 months ago
Super fast response to my request.
Helpful Report
Posted 11 months ago
Hello, Nicola. Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. W Kind Regards, Team BetterMe
Posted 11 months ago
Amazing service. My issue was resolved real quick!! Thank you :))
Helpful Report
Posted 11 months ago
Hello there! Thank you for your feedback, and thank you for choosing BetterMe. It’s always a pleasure to serve our users. Kind regards, Team BetterMe
Posted 11 months ago
There customer service was very efficient and curious. Made it a easy experience.
Helpful Report
Posted 11 months ago
Hi there! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 11 months ago
Very kind and very helpful
Helpful Report
Posted 11 months ago
Hello! Thank you for your review, and thanks for choosing our app! Kind regards, Team BetterMe
Posted 11 months ago
Well, it started by a long search on Sociak Media for some way to exercise. Being unnemployed at the moment access to an Academy was totally out of reach. Found several online. No one else had a plan for Somatic Training and with a such wonderful campaign. After giving it a lot of thougth, I decided to start this journey in March. There are some obstacules in getting exaclty what you want as a subscription, but after his is solved and if you really dedicate yourself to a commitement you will see the differences. Online support has been amazing as well. And for me, this was the seal deal. If everything improves with my working life I pretend to stick with them and be a success case. Please pay attention and read what you are signing thoroughly and you will have a "BETTER ME" for sure.
Helpful Report
Posted 11 months ago
Ejercicios buenos. Buen trabajo. Renovación no deseada, pero todo solucionado mediante mails. Reintegro de todo dinero cobrado sin mi expresa voluntad.
Helpful Report
Posted 11 months ago
¡Hola! Gracias por tus comentarios. Apreciamos que difunda la buena noticia sobre su experiencia con BetterMe. Saludos cordiales, Equipo BetterMe
Posted 11 months ago
I had difficulty canceling the subscription. They were patient, and helped me cancel and refunded my money.
Helpful Report
Posted 11 months ago
Hi there! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 11 months ago
I had a pleasant exchange with customer service. We ended up with a satisfying agreement. I like their plan, unfortunately it's too pricy for me to sign up with the regular plan, so I wait for a discount or promotion.
Helpful Report
Posted 11 months ago
Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe
Posted 11 months ago
I signed up for $19 and was charged $47!!
Helpful Report
Posted 11 months ago
Hello! Thank you for your feedback. Please note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe
Posted 11 months ago
The worse app it is a scam don't give these people your card information you will be charge forever..
Helpful Report
Posted 11 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 11 months ago
I cancelled my registration and they still charged me with no refund while i didn’t used the app
Helpful Report
Posted 11 months ago
Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 11 months ago
BetterMe is rated 4.5 based on 1,391 reviews