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BetterMe Reviews

4.5 Rating 1,836 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,836 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Joined, canceled, then re-joined. But when I did so I was given a completely different workout program than what I initially had. The BetterMe Team switched me back to the program I wanted quickly and with no issues at all. Great customer service!
Helpful Report
Posted 1 week ago
Hi Susan, Thank you for sharing your experience. We’re glad to hear the team resolved the program issue quickly and that you’re back on the plan you wanted. If there’s anything else you need, we’re here to help. Best regards, Team BetterMe
Posted 1 day ago
The BetterMe support team was very responsive and courteous. They were very knowledgeable about their products and subscriptions and thoroughly investigated my issue. The results of which were highly informative and helpful.
Helpful Report
Posted 1 week ago
Hi there, Thank you for sharing your positive experience. We’re glad our support team was responsive, courteous, and thorough, and that the information provided was helpful. If you need anything else, we’re here to assist. Best regards, Team BetterMe
Posted 1 day ago
As my "challenge" kept resetting to the same one over and over, I reached out to customer service to see how to change it. They listened to my requests and got my plan updated. I'm happy with my new challenge. Wish there was a way to do this within the app in the future.
Helpful Report
Posted 1 week ago
Hi there, Thanks for sharing your experience. We’re glad we could update your plan and that you’re happy with your new challenge. We’ll take note of your suggestion to add this within the app for future improvements. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 1 day ago
I requested a refund for a subscription that was cancelled but the amount had auto debited from my bank account. The customer support was very helpful in understanding the situation & initiated a refund at the earliest.
Helpful Report
Posted 1 week ago
Hi there, We’re glad to hear the refund was processed promptly and that our support team could resolve this for you. If you need anything else, please don’t hesitate to reach out. Best regards, Team BetterMe
Posted 1 day ago
Very happy with the Customer Service. Will be happy to recommend the app.
Helpful Report
Posted 1 week ago
Hi there, Thank you for your kind words! We’re thrilled you’re happy with our Customer Service and would recommend the app. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 1 day ago
I signed up for chair yoga, I wasn’t aware it was for 4 weeks at the time. I was unable to access it on my I pad several people tried to help me but I just couldn’t access it all. When my payment in February came out I asked for a refund, as I had never used it, and they have agreed to a 50% refund and I have cancelled my subscription
Helpful Report
Posted 1 week ago
Hi there, Thanks for letting us know. We’re sorry you had trouble accessing chair yoga on your iPad and that it wasn’t resolved at first. We’re glad the 50% refund was issued and that you cancelled your subscription. Best regards, Team BetterMe
Posted 1 day ago
I had a lot of trouble accessing the app. Repeatedly sent requests, but kept getting a bot answer. Finally got real help, and it worked. Thank you. Suggest an actual person to be able to talk to, or answer questions.
Helpful Report
Posted 1 week ago
Hi there, Thank you for your feedback. We’re glad you eventually got real help. Sorry for the bot difficulties—this isn’t what we want, and we’re working to improve the experience. If you’d like, we can connect you with a real specialist to chat with directly. Best regards, Team BetterMe
Posted 1 day ago
Fui bem atendida ao pedir o cancelamento de uma compra. Resolveram meu problema de forma rápida.
Helpful Report
Posted 1 week ago
Olá Lorena, Fico feliz que tenha sido bem atendida e que o cancelamento tenha sido resolvido rapidamente. Obrigada pelo seu feedback! Abraços, Equipe BetterMe
Posted 1 day ago
I am relieved to hear from you very quickly and kindly.
Helpful Report
Posted 1 week ago
Hi ERI, Thank you for your kind words. We’re glad our team could assist you quickly and meet your needs. If you need anything else, please don’t hesitate to reach out. Kind regards, Team BetterMe
Posted 1 day ago
Reponse en environ 24h à chaque fois. Réponse précise et polie.
Helpful Report
Posted 1 week ago
Bonjour, Merci pour votre retour. Nous sommes ravis que notre réponse environ 24h et notre précision vous aient satisfait. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 day ago
A l’écoute
Helpful Report
Posted 1 week ago
Bonjour, Merci pour votre retour. Nous sommes ravis que vous vous sentiez écouté et satisfait de la prise en charge. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 day ago
Happy with how my matter was handled.
Helpful Report
Posted 2 weeks ago
Hi there, Thanks for your kind words. We’re glad to hear that you’re happy with how your matter was handled. If you need anything else, just let us know. Warm regards, Team BetterMe
Posted 1 day ago
Thanks for helping me and giving prompt reply to all emails with all professionalism 🫶🏻❤️
Helpful Report
Posted 2 weeks ago
Hi Sam, Thanks for your kind words! We’re glad our prompt replies and professionalism helped you. If you need anything else, just let us know. Warm regards, Team BetterMe
Posted 1 day ago
Excelente atención al cliente
Helpful Report
Posted 2 weeks ago
Hola Sammi, ¡Muchas gracias por compartir tu opinión! Nos alegra saber que recibiste una excelente atención al cliente. Si necesitas asistencia adicional o tienes alguna pregunta, estamos aquí para ayudarte. Un saludo, Equipo BetterMe
Posted 1 day ago
Great ap Eady to learn exercises and follow!
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for sharing your feedback. We’re thrilled to hear you found it easy to learn exercises and follow along. If you need any tips or have questions as you continue, we’re here to help. Kind regards, Team BetterMe
Posted 1 day ago
Thanks so far so good. I just started and feel great
Helpful Report
Posted 2 weeks ago
Hi Nadya, Thank you for sharing your feedback. We’re thrilled to hear you’ve started and are feeling great. If there’s anything you need as you continue, we’re here to help. Kind regards, Team BetterMe
Posted 1 day ago
I really enjoyed exercising its contents. It wasn’t intense or too many workout for me just 15 minutes of stretching. However the worst part is cancellation. It took more steps than usual subscription services and they now it’s cumbersome.
Helpful Report
Posted 2 weeks ago
Hello! We appreciate these details of your BetterMe experience. We gather all valuable details, analyze them, and share them with the relevant teams for future improvements. It helps make the service more suitable for people with different needs. Our team has already responded to your email request and resolved the problem. Kind regards, team BetterMe
Posted 1 day ago
Customer service is excellent.
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for sharing your feedback. We're glad to hear you had a positive experience with our customer service. If there's anything else we can help with, please let us know. Kind regards, Team BetterMe
Posted 1 day ago
Tuve un problema al realizar una compra y al contactar con BetterMe me ayudaron y solucionaron mi problema rápidamente.
Helpful Report
Posted 2 weeks ago
Hola, Gracias por tus palabras. Nos alegra saber que pudimos ayudarte y resolver tu problema rápidamente. Si necesitas algo más, no dudes en contactarnos. Un saludo cordial, Equipo BetterMe
Posted 1 day ago
Quick response and helpful
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for your feedback. We’re glad our quick response and helpfulness met your needs. If there’s anything more we can do, just let us know. Kind regards, Team BetterMe
Posted 1 day ago
BetterMe is rated 4.5 based on 1,836 reviews