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BetterMe Reviews

4.5 Rating 1,440 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,440 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Their service are very good.
Helpful Report
Posted 3 weeks ago
Hi there! Thank you for your wonderful review! We're so glad to hear that you are enjoying our services. Warm wishes, Team BetterMe
Posted 2 weeks ago
Je suis contente de l’assistance qui répond rapidement et favorable à ma demande
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Posted 3 weeks ago
Bonjour! Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre assistance a répondu rapidement à vos besoins. Votre satisfaction est notre priorité ! Cordialement, L’équipe BetterMe
Posted 2 weeks ago
I was pleased with the app but didn't know that I was on auto pay. When I asked for a refund, they were very quick to give me one. Excellent customer service!
Helpful Report
Posted 3 weeks ago
Hi there! Thank you for your great review! We're glad to hear that you had a positive experience with our customer service. Your feedback motivates us to always provide the best support possible! Warm wishes, Team BetterMe
Posted 2 weeks ago
Wonderful resource, great workouts, amazing costumer service. The team reached out in a timely manner and helps resolve issues. With gratitude.
Helpful Report
Posted 3 weeks ago
Hi there! Thank you so much for your wonderful review! We're thrilled that you enjoyed our workouts and that our team was able to assist you promptly. Your kind words truly inspire us to keep delivering the best service possible! Warm regards, Team BetterMe
Posted 2 weeks ago
I had a problem with my account and BetterMe took care of it immediately. They were prompt and polite in their communication and I was very pleased with their customer service.
Helpful Report
Posted 4 weeks ago
Hi! Thank you for your fantastic review! We're so glad to hear that we were able to assist you promptly and that you were pleased with our customer support. Your satisfaction is our top priority! Warm wishes, Team BetterMe
Posted 3 weeks ago
Customer service was amazing. They consider the fact that I was not going to use the app the next month of July though money had been deducted from my account on the day of renewal.Thank you very much team for considering that and I got my refund.
Helpful Report
Posted 1 month ago
Hi! Thank you for your wonderful review! We are delighted to hear that you had a positive experience with our support service. It is always our pleasure to help our users! All the best, BetterMe Team
Posted 3 weeks ago
고객서비스 만족함
Helpful Report
Posted 1 month ago
안녕하세요! 이렇게 긍정적인 말씀을 들으니 정말 기쁩니다. 저희 사용자분들께 서비스를 제공하는 것은 언제나 즐거운 일입니다. 진심으로 감사드립니다! BetterMe 팀 드림
Posted 3 weeks ago
Sunt foarte multumita de comunicarea cu aceasta echipa. Am intampinat o problema, defapt mai mult o neînțelegere, dar mi-au fost de mare ajutor, rapizi si corecti!
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Posted 1 month ago
Bună, Delia! Îți mulțumim mult pentru recenzia ta! Ne bucurăm că ai avut o experiență pozitivă cu echipa noastră și că am putut să te ajutăm să clarifici neînțelegerea. Este întotdeauna plăcerea noastră să îți oferim suportul necesar. Toate cele bune, Echipa BetterMe
Posted 1 month ago
I lovw the workouts and btw the customer support is amazing!
Helpful Report
Posted 1 month ago
Hi! Thank you for your wonderful feedback! We are thrilled that you enjoy our workouts and that you had a positive experience with our customer service. Your words mean a lot to us! Best regards, The BetterMe Team
Posted 1 month ago
Rychlá komunikace a vyřešení mého problému.
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Posted 1 month ago
Dobrý den! Děkujeme za vaši zpětnou vazbu. Vážíme si toho, že jste šířili pozitivní informace o své zkušenosti s BetterMe. S pozdravem, tým BetterMe
Posted 1 month ago
שירות לקוחות מעולה
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Posted 1 month ago
שלום! תודה רבה על הביקורת המדהימה שלך! אנחנו כל כך שמחים לשמוע ששירות הלקוחות שלנו עשה עליך רושם חיובי. זה תמיד תענוג לעזור! בברכה חמה, צוות BetterMe
Posted 1 month ago
I had an issue with the size of the suit I bought and not only did they automatically ship a bigger size for me free of charge but they also let me keep the one that didn't fit, to save me the hassle of returning it. Everyone I talked to was really kind and helpful. Great customer service, thank you so much!
Helpful Report
Posted 1 month ago
Hello! Thank you for your fantastic review! We're so glad to hear that our team was able to assist you with the sizing issue – we always aim to make things as easy as possible for our customers. Your kind words about our customer service truly mean a lot to us! Warm regards, Team BetterMe
Posted 1 month ago
I have used BetterMe for more than a year. I love the way it remembers what I have done previously, provides variety and I don’t have to have lots of equipment, just a yoga mat. Thank you, BetterMe team.
Helpful Report
Posted 1 month ago
Hello Jerry! Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying BetterMe for over a year. It's great to know that our app is making your fitness journey convenient and enjoyable with minimal equipment. We appreciate your kind words and look forward to supporting you further! Warm regards, Team BetterMe
Posted 1 month ago
the best customer service i had for along time Efficient, courteous and fast Well done
Helpful Report
Posted 1 month ago
Hello Amnon! Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our customer service team. Your recognition of our efficiency, courtesy, and speed truly motivates us. We’re here to continue providing you with excellent service! Warm regards, Team BetterMe
Posted 1 month ago
Very responsive customer service. Legit company and easy to ask questions and receive a response quickly.
Helpful Report
Posted 1 month ago
Hello! Thank you for your amazing feedback! We're so happy to hear that you found our customer service responsive and helpful. Your satisfaction means the world to us, and we're always here to assist with any questions you may have. Warm regards, Team BetterMe
Posted 1 month ago
Excellent service, very helpful support
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Posted 1 month ago
Hello Debra! Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our support team. We’re always here to help and provide the best service possible. Warm regards, Team BetterMe
Posted 1 month ago
Customer service is very responsive and gave me a full refund for charges I didn’t agree with. Will consider using them in the future because of their excellent customer reserve response and timeliness!
Helpful Report
Posted 1 month ago
Hello! Thank you for your fantastic review! We're delighted to hear about your positive experience with our customer service. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm wishes, Team BetterMe
Posted 1 month ago
Was able to assist and responded quickly with my concerns
Helpful Report
Posted 1 month ago
Hello there! Thank you for taking the time to share your experience! We're glad to hear that our team was able to assist you promptly. We're always here for you! Warm regards, Team BetterMe
Posted 1 month ago
Ho fatto abbonamento poi però ci ho ripensato subito ho chiesto rimborso e me l'hanno effettuato subito veramente corretti
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Posted 1 month ago
Ciao Laura! Grazie per il tuo feedback! Siamo lieti di sapere che sei stata soddisfatta del nostro servizio e che siamo riusciti a gestire rapidamente la tua richiesta. La tua soddisfazione è importante per noi! Cordiali saluti, il team BetterMe
Posted 1 month ago
I took part in the one week trial for a reduced price. I was then charged after the one week £37, after several emails back and forth I was very happy to receive a full refund of the £37. Thank you.
Helpful Report
Posted 1 month ago
Hello! Thanks for sharing your experience! We are happy that the situation was resolved. Our goal is to provide the best possible support to our users. Best regards, BetterMe Team
Posted 1 month ago
BetterMe is rated 4.5 based on 1,440 reviews