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BetterMe Reviews

4.6 Rating 2,316 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,316 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
I have enjoyed the trial 12 week plan. I was not thrilled when I was charged $96 for a renewed subscription. Customer service was eventually very helpful in providing me a refund.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for sharing your experience. We’re glad you enjoyed the 12-week plan. We’re pleased our customer service could assist with your request. If you need anything else, let us know. Kind regards, Team BetterMe
Posted 3 weeks ago
Love the BetterMe program. It is perfect for my age and needs. For some reason, the program froze in my app. Customer service was helpful and within a few days it was up and running again.
Helpful Report
Posted 3 weeks ago
Hi Deneen, We’re glad you love the BetterMe program and that our team could help. If you need anything else, feel free to reach out. Kind regards, Team BetterMe
Posted 3 weeks ago
Very good service and very prompt in replying
Helpful Report
Posted 3 weeks ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 3 weeks ago
Excellent Customer Service. The staff provided helpful advice and responded to my request very quickly.
Helpful Report
Posted 3 weeks ago
Hi Sarah, Thank you for your kind words about our customer service. We’re glad the staff could provide helpful advice and respond quickly. Kind regards, Team BetterMe
Posted 3 weeks ago
Obsługa klienta jest bardzo dobra uważam że stoi na wysokim poziomie. Jestem zadowolona , bo aplikacja niestety nie do końca mi się podoba i jest dobra dla mnie. Skoro podaje się wiek to ćwiczenia powinny być raczej przystosowane do wieku. Ale przynajmniej dostałam bonifikatę .
Helpful Report
Posted 3 weeks ago
Dzień dobry, Danuto, Dziękujemy za opinię. Cieszymy się, że obsługa klienta jest na najwyższym poziomie. Przykro nam, że aplikacja nie była w pełni satysfakcjonująca. Jeśli możemy w czymś pomóc, prosimy o kontakt pod adresem care@betterme.world. Z poważaniem, Zespół BetterMe
Posted 3 weeks ago
Frankly I thought that its going to be a fight over the refund. Cancelling the Subscription is tricky and the app has allot of error messages, However the Customer care team were very efficient, kind and acted promptly, To which I'm very grateful. Special thanks to Marshall and the other team members Celine Andrew and Marcie for expediting the process.
Helpful Report
Posted 3 weeks ago
Hi Jan, We’re glad our customer care team could assist and that you found their support efficient and kind. Thank you for sharing your feedback. Kind regards, Team BetterMe
Posted 3 weeks ago
Buena atención y rápida
Helpful Report
Posted 3 weeks ago
Hola Johannes, Nos alegra saber que recibió buena atención y servicio rápido. Si necesita algo más, estamos a su disposición. Saludos cordiales, Equipo BetterMe
Posted 3 weeks ago
Great experience with customer care. Highly recommended and very quick reply and solution to my problem. Thanks
Helpful Report
Posted 3 weeks ago
Hi Serena, Thanks for your kind words about our customer care. We’re glad the quick reply and solution helped. Kind regards, Team BetterMe
Posted 3 weeks ago
Replying on time
Helpful Report
Posted 3 weeks ago
Hello! Thank you for your review, and thanks for choosing our app! Kind regards, Team BetterMe
Posted 3 weeks ago
Customer service was quite pleasant and helpful.
Helpful Report
Posted 3 weeks ago
Hi there, We’re glad our customer service was pleasant and helpful. If you need anything else, feel free to reach out. Kind regards, Team BetterMe
Posted 3 weeks ago
Company was able to work with me to provide a refund. Appreciate their correspondence.
Helpful Report
Posted 3 weeks ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 3 weeks ago
Great response team. Very polite, very responsive. 10/10 would subscribe and unsubscribe and then reply to their e-mails. Here's hoping for their year-end bonuses
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for the kind words! We’re glad you had a positive experience with our team. Kind regards, Team BetterMe
Posted 3 weeks ago
Better Me has amazing customer service!
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Posted 3 weeks ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 3 weeks ago
BetterMe Customer Service Team was very prompt, professional and helpful. If any one has an issue whatever it may be, contact the customer service team via email and they will assist you.
Helpful Report
Posted 3 weeks ago
Hi there, Thanks for sharing your experience. We’re glad our Team was prompt, professional and helpful. Warm regards, Team BetterMe
Posted 3 weeks ago
J’ai eu un service très bon et rapide quand j’ai voulu annuler mon abonnement
Helpful Report
Posted 3 weeks ago
Bonjour, Nous sommes ravis que le service ait été rapide et efficace. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Cordialement, L'équipe BetterMe
Posted 3 weeks ago
Hello BetterMe Team, Thank you very much for your prompt response and for processing my refund request. I truly appreciate your professionalism, understanding, and excellent customer service. Wishing your team continued success. Thank you again!
Helpful Report
Posted 4 weeks ago
Hello! Thank you for your kind words. We’re glad we could assist with your request and that you’re satisfied with the service. We would also really like to know what stands behind such a negative rating. Our team has already reached out to you via email. Please check your inbox. Kind regards, Team BetterMe
Posted 4 weeks ago
It is a great app, overall it’s best for good home workout with less equipments and the CSRs are helpful and help resolve your issues.
Helpful Report
Posted 4 weeks ago
Hello! Thank you for sharing your experience. We’re glad you find the app great for home workouts with minimal equipment. Kind regards, Team BetterMe
Posted 4 weeks ago
Na aanleiding van een probleem in de app een bericht gestuurd Ik werd snel geholpen doormiddel van een duidelijke uitleg en oplossing
Helpful Report
Posted 4 weeks ago
Hallo Ellen, Fijn om te horen dat je snel geholpen bent en dat de uitleg en oplossing duidelijk waren. Ons team heeft al contact met u opgenomen via e-mail. Controleer uw inbox. Met vriendelijke groet, Team BetterMe
Posted 4 weeks ago
I love every training with BetterMe! It makes me feel better ... all time I get a solution that works ! Thanks for your perfect support 🫶❤️
Helpful Report
Posted 4 weeks ago
Hello Karina, Thank you for sharing your experience. We’re glad to hear that every training with BetterMe makes you feel better. We appreciate your kind words and support. Kind regards, Team BetterMe
Posted 4 weeks ago
After realising that the Procyon offer wasn’t for me betterme were very accommodating in agreeing to come to an acceptable agreement wrt my refund for which I was very appreciative off
Helpful Report
Posted 4 weeks ago
Hello! Thank you for your feedback. We are alway here to help. If there is anything else we can do for you, please reach us at care@betterme.world anytime. Kind regards, Team BetterMe
Posted 4 weeks ago
BetterMe is rated 4.6 based on 2,316 reviews