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BetterMe Reviews

4.5 Rating 1,904 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,904 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
My refund was taken care of the same day. Although the communication was through email, it was very effective and quick. Sometimes we just have to be patient, not everything gets resolved within a minute 🙂
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Posted 1 month ago
Thank you for your kind feedback! We're glad to hear your refund was handled promptly and that our email communication was effective. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 1 month ago
Resolução rápida.
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Posted 1 month ago
Obrigado pelo seu feedback! Que bom saber que a resolução foi rápida. Se precisar de mais alguma coisa, estamos à disposição. Com os melhores cumprimentos, Equipe BetterMe
Posted 1 month ago
Snel, vriendelijk en professioneel!
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Posted 1 month ago
Bedankt voor je beoordeling! Fijn om te horen dat je snel, vriendelijk en professioneel geholpen bent. Mocht je nog vragen hebben of iets anders nodig hebben, laat het gerust weten. Met vriendelijke groet, Team BetterMe
Posted 1 month ago
Bien, los videos son muy completos y ha cumplido su expectativa
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Posted 1 month ago
¡Fantástico! Nos alegra mucho saber que los videos son completos y que han cumplido tus expectativas. Si necesitas algo más, aquí estamos para ayudarte. Saludos cordiales, Equipo BetterMe
Posted 1 month ago
J’ai eu un problème lors de ma dernière souscription et l’équipe était là pour m’accompagner et me donner satisfaction au delà de mes attentes. Je leur en est gré, et les remercie grandement. L’expérience Betterme continue
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Posted 1 month ago
Bonjour, Merci pour votre retour. Nous sommes ravi(e)s que notre équipe ait été présente pour vous accompagner et vous apporter satisfaction au-delà de vos attentes. Votre reconnaissance nous motive à continuer ainsi. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 month ago
Nepokazilo se nic,ale už jsem na to stará,nepotebuji to. Děkuji za rychlé ukončení služby.
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Posted 1 month ago
Dobrý den. Děkujeme za zanechání komentáře. Hodnocení 1 hvězdičkou je považováno za negativní hodnocení. Vzhledem k tomu, že náš tým vyřídil vaši žádost, doufáme, že změníte názor na naše služby. S pozdravem, tým BetterMe
Posted 1 month ago
I tried the program and honestly it wasn’t for me and was over budget for me so I canceled within my window and still was billed. However after a couple of emails back and forth explaining the situation I did receive a refund. I was impressed!
Helpful Report
Posted 1 month ago
Hi Kim, Thank you for sharing your experience. We’re glad to hear the refund was resolved after your follow-ups and that you were impressed with the outcome. If there’s anything else we can help with or if you decide to try BetterMe again in the future, we’re here for you. Best regards, Team BetterMe
Posted 1 month ago
Great customer service
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Posted 1 month ago
Hi V, Thank you for your wonderful 5/5 rating. We're thrilled to hear you had a great experience with our customer service. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 1 month ago
Joined, canceled, then re-joined. But when I did so I was given a completely different workout program than what I initially had. The BetterMe Team switched me back to the program I wanted quickly and with no issues at all. Great customer service!
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Posted 1 month ago
Hi Susan, Thank you for sharing your experience. We’re glad to hear the team resolved the program issue quickly and that you’re back on the plan you wanted. If there’s anything else you need, we’re here to help. Best regards, Team BetterMe
Posted 1 month ago
The BetterMe support team was very responsive and courteous. They were very knowledgeable about their products and subscriptions and thoroughly investigated my issue. The results of which were highly informative and helpful.
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Posted 1 month ago
Hi there, Thank you for sharing your positive experience. We’re glad our support team was responsive, courteous, and thorough, and that the information provided was helpful. If you need anything else, we’re here to assist. Best regards, Team BetterMe
Posted 1 month ago
As my "challenge" kept resetting to the same one over and over, I reached out to customer service to see how to change it. They listened to my requests and got my plan updated. I'm happy with my new challenge. Wish there was a way to do this within the app in the future.
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Posted 1 month ago
Hi there, Thanks for sharing your experience. We’re glad we could update your plan and that you’re happy with your new challenge. We’ll take note of your suggestion to add this within the app for future improvements. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 1 month ago
I requested a refund for a subscription that was cancelled but the amount had auto debited from my bank account. The customer support was very helpful in understanding the situation & initiated a refund at the earliest.
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Posted 1 month ago
Hi there, We’re glad to hear the refund was processed promptly and that our support team could resolve this for you. If you need anything else, please don’t hesitate to reach out. Best regards, Team BetterMe
Posted 1 month ago
Very happy with the Customer Service. Will be happy to recommend the app.
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Posted 1 month ago
Hi there, Thank you for your kind words! We’re thrilled you’re happy with our Customer Service and would recommend the app. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 1 month ago
I signed up for chair yoga, I wasn’t aware it was for 4 weeks at the time. I was unable to access it on my I pad several people tried to help me but I just couldn’t access it all. When my payment in February came out I asked for a refund, as I had never used it, and they have agreed to a 50% refund and I have cancelled my subscription
Helpful Report
Posted 1 month ago
Hi there, Thanks for letting us know. We’re sorry you had trouble accessing chair yoga on your iPad and that it wasn’t resolved at first. We’re glad the 50% refund was issued and that you cancelled your subscription. Best regards, Team BetterMe
Posted 1 month ago
I had a lot of trouble accessing the app. Repeatedly sent requests, but kept getting a bot answer. Finally got real help, and it worked. Thank you. Suggest an actual person to be able to talk to, or answer questions.
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Posted 1 month ago
Hi there, Thank you for your feedback. We’re glad you eventually got real help. Sorry for the bot difficulties—this isn’t what we want, and we’re working to improve the experience. If you’d like, we can connect you with a real specialist to chat with directly. Best regards, Team BetterMe
Posted 1 month ago
Fui bem atendida ao pedir o cancelamento de uma compra. Resolveram meu problema de forma rápida.
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Posted 1 month ago
Olá Lorena, Fico feliz que tenha sido bem atendida e que o cancelamento tenha sido resolvido rapidamente. Obrigada pelo seu feedback! Abraços, Equipe BetterMe
Posted 1 month ago
I am relieved to hear from you very quickly and kindly.
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Posted 1 month ago
Hi ERI, Thank you for your kind words. We’re glad our team could assist you quickly and meet your needs. If you need anything else, please don’t hesitate to reach out. Kind regards, Team BetterMe
Posted 1 month ago
Reponse en environ 24h à chaque fois. Réponse précise et polie.
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Posted 1 month ago
Bonjour, Merci pour votre retour. Nous sommes ravis que notre réponse environ 24h et notre précision vous aient satisfait. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 month ago
A l’écoute
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Posted 1 month ago
Bonjour, Merci pour votre retour. Nous sommes ravis que vous vous sentiez écouté et satisfait de la prise en charge. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 month ago
Happy with how my matter was handled.
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Posted 1 month ago
Hi there, Thanks for your kind words. We’re glad to hear that you’re happy with how your matter was handled. If you need anything else, just let us know. Warm regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.5 based on 1,904 reviews