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BetterMe Reviews

4.6 Rating 2,454 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,454 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
“After some discussion, BetterMe agreed a full refund due to technical issues I had experienced. I was pleased that the team were able to respond sensibly to reach a conclusion that everyone was satisfied with. Good customer service.”
Helpful Report
Posted 1 month ago
Hello! Thank you so much for your review! If there is anything else we can do for you, please reach us at care@betterme.world anytime. Kind regards, Team BetterMe
Posted 4 weeks ago
“Skvělá komunikace a skvělé cvičení 💪👍”
Helpful Report
Posted 1 month ago
Ahoj Marceli, Děkujeme za zpětnou vazbu. Jsme rádi, že se vám líbí skvělá komunikace a cvičení. S pozdravem, Tým BetterMe
Posted 4 weeks ago
“Issues is solved fast and happy resolution”
Helpful Report
Posted 1 month ago
Hi there, Thanks for letting us know. We’re glad to hear that your issue was resolved quickly and that you’re happy with the resolution. Kind regards, Team BetterMe
Posted 4 weeks ago
“Provided me a partial refund for services not rendered.”
Helpful Report
Posted 1 month ago
Hello! Thank you very much for your 5-star review! Kind Regards, Team BetterMe
Posted 4 weeks ago
“I paid €19.99 to try BetterMe. After testing the app, I specifically checked that I had no active subscription or upcoming payments. I never completed a single workout and never used the service again. I later discovered that BetterMe had charged my card €49.99 every four weeks, 12 times, totaling €599.88. BetterMe claims I authorized these recurring payments. I repeatedly asked them to provide the actual checkout page or transaction-specific evidence showing exactly how the €49.99 recurring subscription was presented to me before I paid €19.99. Instead, I received numerous repetitive and generic responses about how their subscription process normally works. After a lengthy exchange, BetterMe eventually refunded 5 of the 12 charges (€249.95) but refused to refund the remaining €349.93. The customer service experience was particularly frustrating. Many responses felt AI-generated and repeatedly failed to address the actual issue, even after I specifically asked for a human to review my case. I knowingly paid €19.99 for a trial. I did not knowingly intend to pay €599.88 in recurring charges for a service I never used. The remaining charges are now being disputed through my card issuer. Based on my experience, I strongly recommend being extremely careful with BetterMe’s trial and subscription process.”
Helpful Report
Posted 1 month ago
Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. You can be offered a discount for your first payment. All further renewals happen at full price. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. Our team is already working on your query. Please keep an eye on your inbox. Kind regards, team BetterMe
Posted 1 month ago
“Muy buena aplicación, con buenos resultados en mi persona. Con excelente atención.”
Helpful Report
Posted 1 month ago
¡Hola! Muchas gracias por tus comentarios. Nos alegra saber que la app te funciona bien y que recibiste una excelente atención. Saludos cordiales, Equipo BetterMe
Posted 1 month ago
“Fueron amables y resolvieron mi problema, aún quedo pendiente deposito”
Helpful Report
Posted 1 month ago
¡Hola Renata! Gracias por tus comentarios. Nos alegra saber que fueron amables y resolvieron tu problema. Si necesitas algo más, no dudes en contactarnos. Saludos cordiales, Equipo BetterMe
Posted 1 month ago
“The response to my query was quick and clear”
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Posted 1 month ago
Hello! Thank you for your 5-star review. We're glad the response to your query was quick and clear. If you need any further assistance, we're here to help. Kind regards, Team BetterMe
Posted 1 month ago
“Atendimento rápido, claro e gentil. Só não ganha ⭐⭐⭐⭐⭐ pois estou aguardando o reembolso do valor mas estou confiante que ficará tudo bem.”
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Posted 1 month ago
Olá! Agradecemos pelo seu feedback. Ficamos felizes que o atendimento tenha sido rápido, claro e cortês. Se precisar de mais alguma coisa, estamos à disposição para ajudar. Atenciosamente, Equipe BetterMe
Posted 1 month ago
“Your provided promptly help, it was not at first interaction but at the end was solved.”
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Posted 1 month ago
Hello! Thank you for your feedback. We're glad the issue was resolved. Kind regards, Team BetterMe
Posted 1 month ago
“Thank you team!!!”
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Posted 1 month ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 1 month ago
“Excelente servicio 🤩🤩🤩🤩🤩🤩🤩 me encanta este equipo”
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Posted 1 month ago
¡Hola! ¡Gracias por las 5 estrellas! Nos alegra saber que el servicio fue excelente y que nuestro equipo le encanta. Saludos cordiales, el equipo de BetterMe.
Posted 1 month ago
“Solved my problem since I renewed on the wrong app, iphone instead of web”
Helpful Report
Posted 1 month ago
Hello! Thank you very much for your 5-star review! Kind Regards, Team BetterMe
Posted 1 month ago
“Solucionaron muy rápido y eficazmente el problema que tenia, aparte de todo son muy amables”
Helpful Report
Posted 1 month ago
Hola, Gracias por tus palabras. Nos alegra saber que solucionamos rápido y de forma eficaz tu problema y que además fuiste amable. Un saludo, Equipo BetterMe
Posted 1 month ago
“Very helpful and responded in a timely, friendly manner.”
Helpful Report
Posted 1 month ago
Hi, Thanks for your kind words. We’re glad you found the support helpful and timely. Kind regards, Team BetterMe
Posted 1 month ago
“Great customer support.”
Helpful Report
Posted 1 month ago
Hi, Thanks for your kind words. We’re glad you found the support helpful. Kind regards, Team BetterMe
Posted 1 month ago
“Excellent customer support and super friendly and helpful advisers, particularly Anna. I subscribed to BetterMe incorrectly and they were really helpful at undoing the error for me without hesitation or complaint. I will be subscribing, I was just slightly premature. Big thanks to all at BetterMe for their help.”
Helpful Report
Posted 1 month ago
Hello Dan! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 1 month ago
“Great service thanks”
Helpful Report
Posted 1 month ago
Hello Diana! Thank you for your feedback. We are glad you liked the service. We would really like to know what stands behind such a negative rating. Please email us at care@betterme.world and we will try to find the best possible solution. Kind regards, Team BetterMe
Posted 1 month ago
“Great service, excellent communication, and prompt responses. Highly recommend.”
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Posted 1 month ago
Hi Gabriela, Thank you for your kind words. We’re glad you had a great experience with our service. We appreciate the recommendation. Kind regards, Team BetterMe
Posted 1 month ago
“Very helpful at assist with cancelling my subscription with no hassle😀”
Helpful Report
Posted 1 month ago
Hi, Thanks for your kind words. We're glad you found the help hassle-free. Kind regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.6 based on 2,454 reviews