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BetterMe Reviews

4.5 Rating 1,666 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,666 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Excellent service de support. J'ai voulu changer de programme d'entrainement et après quelques échanges c'est Barney qui a trouvé la solution et qui a pu m'aider. J'ai communiqué en français et j'ai eu un service professionnel et adapté.
Helpful Report
Posted 1 month ago
Bonjour Céline, Merci beaucoup pour votre excellent avis ! Nous sommes ravis que Barney ait pu vous aider et que vous ayez trouvé le support professionnel et adapté. Votre satisfaction est notre priorité ! Cordialement, Team BetterMe
Posted 1 month ago
Prompt and helpful! Thank you guys!
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Posted 1 month ago
Hello! Thank you for your review! We're thrilled to hear that you found our service prompt and helpful. Warm regards, Team BetterMe
Posted 1 month ago
Somehow I ended up with an account through the app and the website. I cancelled the app months ago and when I realized I was charged I began emailing with customer service. They were incredibly helpful in locating the additional account, but not very helpful when processing a refund. I had to request a refund 4 times before they finally agreed to process it.
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. If there is anything else we can do for you, please let us know. Kind regards, team BetterMe
Posted 1 month ago
Fantastic customer service! Dealt with enquiries quickly and efficiently.
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Posted 1 month ago
Hello! Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to assist you quickly and efficiently. Warm regards, Team BetterMe
Posted 1 month ago
Although we have chosen to discontinue service, we appreciate the prompt and courteous service you provided. thank you very much.
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Posted 1 month ago
Hello! Thank you for your kind words! We're glad to hear that you appreciated our service, even after deciding to discontinue. Your feedback means a lot to us. Warm regards, Team BetterMe
Posted 1 month ago
We had a mail strike here shortly after I placed my order The team made sure I was well taken care of and that my order would get through safely. Customer service was top notch, friendly and knowledgeable. I recommend!
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Posted 1 month ago
Hello! Thank you so much for your glowing review! We're delighted to hear that our team took great care of you during the mail strike and that you found our customer service friendly and knowledgeable. Your recommendation means the world to us! Warm regards, Team BetterMe
Posted 1 month ago
I initially tried BetterMe but found the workouts too difficult for my level, so the program wasn’t really suitable for me. I cancelled soon after and didn’t continue using it. Unfortunately, I was still charged after the trial, which I later learned was part of their policy when signing up. However, their customer service was very understanding and considerate when I explained my situation—they processed my refund quickly without any hassle. I really appreciate that they listened and handled my request fairly. Thank you for being accommodating!
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Posted 2 months ago
Hello Grace! Thank you for your thoughtful feedback. We're sorry to hear that the workouts were challenging for you, but we're glad our customer service team could assist you with your request. Your experience is important to us, and we truly appreciate your understanding. We hope you’ll consider revisiting us in the future! Warm regards, Team BetterMe
Posted 1 month ago
The support team was really helpful with fast responses and help me get a refund and changed my plan
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Posted 2 months ago
Hello! Thank you for your kind words about our support team! We’re thrilled to hear that they were able to assist you promptly. Your satisfaction means a lot to us! Warm regards, Team BetterMe
Posted 1 month ago
I had a problem downloading the BetterMe app because I have a Huawei Phone and do not have Google Play or Playstore. I reached out to the support Tea and they helped me out to download it to my spare Phone. Thanks.
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Posted 2 months ago
Hello Nicky! Thank you for sharing your experience with our support team! We're glad they were able to assist you. If you have any more questions or need further assistance, feel free to reach out! Warm regards, Team BetterMe
Posted 1 month ago
It has been a big change for the BetterMe team. Faster and more efficient communication and I would recommend you to try it. FYI I bought a set of equipment from them.
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Posted 2 months ago
Hello! Thank you for your fantastic review! We’re so glad to hear that you’ve experienced improved communication with our team. We appreciate your recommendation! Warm regards, Team BetterMe
Posted 1 month ago
Customer Service very fast and efficient Thank you very much
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Posted 2 months ago
Hello Cecilia! Thank you so much for your positive review! We’re pleased to hear that our customer service met your expectations. Warm regards, Team BetterMe
Posted 1 month ago
It’s been really quick and easy communicating with customers service. Im happy how understanding they are and how they help solve my problem
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Posted 2 months ago
Hello! Thank you for your wonderful feedback about our customer service! We’re delighted to hear you found our team understanding and helpful. Warm regards, Team BetterMe
Posted 1 month ago
It’s been really quick and easy communicating with customers service. Im happy how understanding they are and how they help solve my problem
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Posted 2 months ago
Hello! Thank you for your kind words about our customer service. We’re thrilled to hear we could assist you effectively! Warm regards, Team BetterMe
Posted 1 month ago
Çok yardımcı oldular
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Posted 2 months ago
Merhaba! Geri bildiriminiz için teşekkür ederiz. BetterMe ile yaşadığınız deneyimi bizimle paylaştığınız için teşekkür ederiz. Saygılarımızla, BetterMe Ekibi
Posted 2 months ago
Excellent customer service. Thanks a million!
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Posted 2 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 2 months ago
La atención y solución fue recibida en tiempo y forma. Les agradezco nuevamente, gracias!
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Posted 2 months ago
¡Hola! ¡Muchísimas gracias por tu amable reseña! Nos alegra saber que recibiste la atención y solución de manera oportuna. Tu agradecimiento nos motiva a seguir brindando el mejor servicio posible. Un saludo cordial, Team BetterMe
Posted 2 months ago
resolvieron todo con efectividad y rapidez
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Posted 2 months ago
¡Hola! ¡Muchísimas gracias por tu excelente reseña! Nos alegra saber que hemos podido resolver tus inquietudes con efectividad y rapidez. Tu satisfacción es muy importante para nosotros. Saludos cordiales, Team BetterMe
Posted 2 months ago
Helpful. Customer service is amazing.
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Posted 2 months ago
Hello Danijela! Thank you so much for your fantastic review! We’re thrilled to hear that you found our customer service amazing. Warm regards, Team BetterMe
Posted 2 months ago
There was a glitch upfront with receiving but customer service worked with me and it was resolved. Very prompt attention and responses. Kind and understanding staff
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Posted 2 months ago
Hello! Thank you so much for your positive feedback! We're delighted to hear that our customer service team was able to quickly help you with your issue. Your satisfaction is our priority, and your kind words encourage us to continue our work. Sincerely, Team BetterMe
Posted 2 months ago
Au delà du service proposé, Betterme est une entreprise réellement sensible au bien-être de ses clients. Merci pour votre écoute et votre compassion !
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Posted 2 months ago
Bonjour! Merci infiniment pour votre commentaire élogieux! Nous sommes ravis de savoir que vous ressentez notre engagement envers le bien-être de nos clients. Votre reconnaissance nous touche profondément. Bien à vous, Team BetterMe
Posted 2 months ago
BetterMe is rated 4.5 based on 1,666 reviews