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BetterMe Reviews

4.5 Rating 1,837 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,837 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Fast and easy
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 9 months ago
Muy buena plataforma, buen servicio. Tuve un pequeño problema de facturación errónea, pero servicio al cliente me contestó súper rápido y resolvió el problema y me orientó!
Helpful Report
Posted 9 months ago
Hola! ¡Gracias por compartir tu experiencia con nosotros! Nos alegra saber que nuestro servicio al cliente está ahí para resolver cualquier inconveniente rápidamente. Tu satisfacción es nuestra prioridad. Si necesitas más ayuda en el futuro, no dudes en contactarnos. Saludos, equipo de BetterMe.
Posted 9 months ago
So friendly and understanding.
Helpful Report
Posted 9 months ago
Hi there! We are delighted to hear your optimistic feedback! Thanks for taking the time to review the app and share your opinion with other users and us. Kind regards, team BetterMe
Posted 9 months ago
I’m in a wheelchair and thought I could do chair exercises. But sadly I was wrong and I kept falling. They were going to make me jump through the hoops to get a refund because I didn’t get it canceled soon enough. But when I explained my situation they understood why I couldn’t jump through the hoops for a refund. They were very kind and gave me a refund which I appreciate very much.
Helpful Report
Posted 9 months ago
Hello! Thank you for taking the time to share your experience with us. We're truly sorry to hear that the Chair exercises didn’t work as you expected, but we’re glad our team could assist you with your request under the circumstances. Your feedback is important to us, and we appreciate your understanding. Best, the BetterMe team.
Posted 9 months ago
When you have an issue they deal with it - can't fault them.. appreciated.
Helpful Report
Posted 9 months ago
Hello Philip! Thank you so much for your positive review! We’re glad to hear that our team was able to assist you effectively. Your appreciation means a lot to us, and we're always here to help with any issues that may arise. Best, the BetterMe team.
Posted 9 months ago
They gave a fast response and solved the problem quickly
Helpful Report
Posted 9 months ago
Hello Elen! Thank you for your wonderful review! We're so glad to hear that our team responded quickly and resolved your issue efficiently. Best, the BetterMe team.
Posted 9 months ago
Ho fatto un errore, e ho chiesto un rimborso mi è stato fatto immediatamente e oltretutto sono stati super gentili!!!
Helpful Report
Posted 9 months ago
Ciao! Grazie mille per il tuo fantastico feedback! Siamo lieti di sapere che il nostro team è stato gentile e ha gestito la tua richiesta rapidamente. La soddisfazione dei nostri utenti è la nostra priorità! Cordiali saluti, Il team BetterMe
Posted 9 months ago
I am very pleased with the great service that I received from customer service. They were prompt and canceled my subscription as asked these people are very accommodating to your request.
Helpful Report
Posted 9 months ago
Hello Susan! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 9 months ago
This app offers a wide variety of workout options and many added features that inspire a more active and high-quality lifestyle. The support team does an excellent job—I received clear and prompt answers to all my questions.
Helpful Report
Posted 9 months ago
Hello! Thank you for your fantastic review! We're thrilled to hear that you love the variety of workout options and the added features that contribute to a healthier lifestyle. It's great to know our support team provided you with clear and prompt assistance. Best, the BetterMe team.
Posted 9 months ago
They have the best customer service team . Who are proactive and help the best which makes us come back to them .
Helpful Report
Posted 9 months ago
Hello Srinidhi! Thank you for your wonderful review! We’re delighted to hear that our customer service team made such a positive impression on you. Your kind words motivate us to keep delivering our best. We're always here for you! Best, the BetterMe team.
Posted 9 months ago
Sehr freundlich! Schnelle Antwort und zuvorkommend!
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Posted 9 months ago
Hallo Lore! Vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass du mit unserem Service so zufrieden bist. Deine positiven Worte motivieren uns, weiterhin unser Bestes zu geben! Beste Grüße, das BetterMe-Team.
Posted 9 months ago
Fantastic!
Helpful Report
Posted 9 months ago
Hello! Thank you for your fantastic feedback! We're so happy to hear that you're enjoying BetterMe. Best, the BetterMe team.
Posted 9 months ago
The Pilates set I ordered was lost in the mail, they wouldn’t resend the set or refund my money, they are ratchet thieves. Absolutely not what I expected, beyond disappointing!!! 🤬🤬🤬
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. We're truly sorry to hear about your experience. It’s definitely not what we want for our customers. We understand how frustrating this situation can be. Our team has already reached you via email. Kindly check your inbox. Kind regards, team BetterMe
Posted 9 months ago
Thank you for your timely assistance!
Helpful Report
Posted 9 months ago
Hello Corinne! Thank you for your kind review! We're glad to hear that our assistance was timely. Your feedback is greatly appreciated, and we're always here to help you! Best, the BetterMe team.
Posted 9 months ago
La atención fue excelente me contestaron todas mis dudas
Helpful Report
Posted 9 months ago
Hola Andrea! ¡Muchas gracias por tu increíble reseña! Nos alegra saber que recibiste una atención excelente y que pudiste resolver todas tus dudas. Apreciamos tu apoyo y siempre estamos aquí para ayudarte. Saludos, el equipo de BetterMe.
Posted 9 months ago
I am pleased with the final outcome to my service request. Responses were very prompt. I thank you all for your service.
Helpful Report
Posted 9 months ago
Hello! Thank you for taking the time to share your thoughts with us! We're happy to hear that you were pleased with the outcome of your request and that our responses were prompt. Your appreciation means a lot to our team! Best, the BetterMe team.
Posted 9 months ago
Friendly and timely customer service.
Helpful Report
Posted 9 months ago
Hello! Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service to be friendly and timely. We appreciate your support and are always here to help! Best, the BetterMe team.
Posted 9 months ago
トレーニングメニューは豊富だが、月額2200円は高いでしょ。そこまでの価値があると思えればいいのではないでしょうか?また、運営に月額400円コースとの違いを聞いたが明確な回答は無く、期間の違いとの返答。内容の違いを聞いているのに全く伝わらないので即、やめました。
Helpful Report
Posted 9 months ago
こんにちは! ご意見ありがとうございます。トレーニングメニューの豊富さにご満足いただけたとのこと、大変嬉しく思います。しかしながら、価格にはご満足いただけなかったとのこと、誠に申し訳ございません。この件について、より詳しいお話やアドバイスをさせていただければ幸いです。お時間のある際に、care@betterme.world までご連絡ください。 BetterMeチーム一同、心よりお待ちしております。
Posted 9 months ago
The customer service is top notch?
Helpful Report
Posted 9 months ago
Hello! Thank you so much for your kind words! We're delighted to hear that you experienced top-notch customer service. Your satisfaction is our priority, and we’re always here to assist you! Best, the BetterMe team.
Posted 9 months ago
They are very helpful and quick to answer any questions.
Helpful Report
Posted 9 months ago
Hello! Thank you for your fantastic review! We're so glad to hear that you found our team to be helpful and quick in addressing your questions. Your feedback truly motivates us to keep providing the best service possible! Best, the BetterMe team.
Posted 9 months ago
BetterMe is rated 4.5 based on 1,837 reviews