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BetterMe Reviews

4.6 Rating 2,459 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,459 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
“The program didn’t work for me, at the time I signed up, but customer service helped me cancel. Please be aware of auto renewal. There is no notification. But again, I was able to work with customer service to cancel.”
Helpful Report
Posted 1 year ago
Hello! Thank you for sharing your experience with us. We're glad our customer service team was able to assist you. Your feedback is valuable. Best wishes, Team BetterMe
Posted 1 year ago
“The Customer Care Specialists were very prompt in replying to my billing question, and my concern was well taken care of. I appreciated their courteous attention and followup. All good!”
Helpful Report
Posted 1 year ago
Hello Glenda! Thank you so much for your wonderful review! We’re thrilled to hear that our team were prompt and attentive to your question. Your satisfaction is our priority, and we appreciate your kind words! Warm regards, Team BetterMe
Posted 1 year ago
“BetterMe is a good app, provided you use it efficiently. I did have a problem with the auto-renewal which was a misunderstanding, and it took a few days to resolve it but the team did help and sort and arrange the refund.”
Helpful Report
Posted 1 year ago
Hello! Thank you for your positive feedback about BetterMe! Your satisfaction is important to us, and we appreciate your understanding. Best wishes, Team BetterMe
Posted 1 year ago
“They were able to switch my program of choice without any issues. Kind and prompt responses. Very pleased!”
Helpful Report
Posted 1 year ago
Hello Wendy! Thank you very much for your great feedback! We are very happy to hear that you are satisfied with our service. Your support means a lot to us! Best regards, Team BetterMe
Posted 1 year ago
“Der Kundenservice ist sehr freundlich und zuvorkommend. Vielen Dank für den Service. Auch die App ist sehr zu empfehlen”
Helpful Report
Posted 1 year ago
Hallo Jenny! Vielen Dank für Ihre freundlichen Worte. Es ist immer eine Freude, unseren Benutzern zu helfen. Zusammen sind wir ein Team! Mit freundlichen Grüßen, Team BetterMe
Posted 1 year ago
“Really happy with the customers service attention. I had a problem that was solve immediately.”
Helpful Report
Posted 1 year ago
Hello! Thank you for your amazing review! We're thrilled to know that our customer service was able to assist you promptly. Your satisfaction means the world to us! Warm regards, Team BetterMe
Posted 1 year ago
“Brilliant service... thanks so very much 😊”
Helpful Report
Posted 1 year ago
Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe
Posted 1 year ago
“Bütün sorularımı açıklayıcı cevaplar aldım. Yardımları için teşekkür ederim. Harikasınız 🌸”
Helpful Report
Posted 1 year ago
Merhaba! Böyle olumlu sözler duymak çok hoş ve kullanıcılarımıza hizmet etmek her zaman bir zevk. Çok teşekkürler! Saygılarımızla, BetterMe Ekibi
Posted 1 year ago
“Great customer service”
Helpful Report
Posted 1 year ago
Hello! Thank you for your wonderful review! We're so pleased to hear that you had a great experience with our customer service. Best wishes, Team BetterMe!
Posted 1 year ago
“I had great customer service hence the 5star review. Thanks for fairly resolving the subscription situation.”
Helpful Report
Posted 1 year ago
Hello Dave! Thank you for your glowing review! We’re delighted to hear that our customer service team was able to assist you effectively. Your appreciation means a lot to us! Warm regards, Team BetterMe!
Posted 1 year ago
“Easy to use app. Good mix of exercises to target full body workouts. Good customer service.”
Helpful Report
Posted 1 year ago
Hello! Thank you for your fantastic review! We’re thrilled to hear that you find our app easy to use and that you enjoy the variety of full body workouts. Your feedback motivates us to keep improving! Best regards, Team BetterMe!
Posted 1 year ago
“They were very prompt and efficient with my query and provided great help and information. I’m impressed and thankful for that.”
Helpful Report
Posted 1 year ago
Hello Jeanette! Thank you so much for your fantastic review! We’re thrilled to know that our team was prompt and efficient in assisting you. Your satisfaction means the world to us, and we’re grateful for your kind words! Best wishes, Team BetterMe!
Posted 1 year ago
“Customer service was excellent - quick response time, courteous and easy transaction. Highly recommend this service based on the way they handled my issue.”
Helpful Report
Posted 1 year ago
Hello Susan! Thank you for your amazing review! We’re delighted to hear that you experienced excellent customer service and a smooth transaction. Your recommendation means a lot to us! Best wishes, Team BetterMe!
Posted 1 year ago
“Good app, I use it since 2 years, is good for my body, but I didnt lose weight”
Helpful Report
Posted 1 year ago
Hello! Thank you for your wonderful review! We’re so glad to hear that you’ve been using our app for two years and find it beneficial for your body. Remember, weight loss can be a journey influenced by many factors, and we're here to support you every step of the way! Feel free to reach us at care@betterme.world at any time. Best wishes, Team BetterMe!
Posted 1 year ago
“I was depressed for years. Getting overweight because I was always on the couch or in bed, sleeping my life away. What a waste. Then I found this app called BetterMe. I started with their chair yoga. Now I've done the pilates challenge, face toning, then moved on to butt defining and flatter belly challenges! Was 142 lbs now I'm 132 lbs! And many inches also. Do yourself a huge favour and just try BetterMe. They take all your statistics and make your plan specifically for you. And don't forget they have many personal coaches to help you anytime with any problems you have or to answer all your questions. BetterMe has changed my life for good. They teach you how to eat healthy, without losing flavour and always filling. I'm now an official BetterMe lifer! You also get a free watch, BetterMe band, that records not only how many steps but also, how long you sleep and many other features. They remind me to always drink water as well. They start off easy and get progressively harder and it doesn't hurt! I'm now and will always be a part of the BetterMe family. Do yourself a favour, just try it! Yours truly Vanessa McConnell 51 years old and going strong. Thank you BetterMe!”
Helpful Report
Posted 1 year ago
Hello Vanessa! Thank you so much for sharing your inspiring journey with BetterMe! We're absolutely thrilled to hear how our app has positively transformed your life and helped you find your way back to health and happiness. Your achievements in fitness and wellness are truly commendable! Welcome to the BetterMe family, and here’s to many more milestones ahead! Best wishes, Team BetterMe!
Posted 1 year ago
“Good customer service”
Helpful Report
Posted 1 year ago
Hello! Thank you for your wonderful review! We’re so pleased to hear that you had a great experience with our customer service. Best wishes, Team BetterMe!
Posted 1 year ago
“Ich bin echt begeistert, nicht nur vom Joga auf dem Stuhl, sondern auch vom Kundenservice. Ich hatte versehentlich eine weitere Leidtung angeklickt und hab mich dann an das Better-ne-Team gewandt, sie haben nach ca. 25 Minuten geantwortet und mir ein tolles Sngebot gemacht und mir 50% der Kosten erstattet. Das Geld war direkt wieder auf meinem Konto. Wirklich klasse. Abgenommen habe ich noch Nix, aber das liegt an meinem Essverhslten. Und an den leckeren Dingen in dieser Zeit. 🎄😆”
Helpful Report
Posted 1 year ago
Hallo! Vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns, dass Ihnen das Stuhl-Yoga gefallen hat und dass unser Team Ihnen umgehend helfen konnte. Denken Sie daran, Fortschritte brauchen Zeit und wir sind hier, um Sie auf Ihrem Weg zu unterstützen, egal, welche Herausforderungen es gibt. Zögern Sie nicht, uns zu kontaktieren, wenn Sie Tipps oder Ermutigung brauchen! Freundliche Grüße, Team BetterMe
Posted 1 year ago
“After much needed emails to explain my situation, the ending results made me a happy customer! Thank you.”
Helpful Report
Posted 1 year ago
Hello there! Thank you for your wonderful review! We’re so pleased to hear that our communication helped you and resulted in a happy outcome. Your satisfaction is our priority, and we appreciate your kind words! Best wishes, Team BetterMe!
Posted 1 year ago
“Jackie was very kind and explained all of the additional charges. She reversed them at my request and I am pleased. I am not pleased with the way your company operates! I never approved the charges and you just felt you could charge me for them. Your company gave your representative additional work!”
Helpful Report
Posted 1 year ago
Hello there! Thank you for taking the time to share your feedback. We’re glad to hear that Jackie was helpful in addressing your concerns. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Best wishes, Team BetterMe!
Posted 1 year ago
“All good, perfect service, thank you!”
Helpful Report
Posted 1 year ago
Hello Anastasiya! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe
Posted 1 year ago
BetterMe is rated 4.6 based on 2,459 reviews