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BetterMe Reviews

4.5 Rating 1,511 Reviews
88 %
of reviewers recommend BetterMe
4.5
Based on 1,511 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Customer service was quick and responsive.
Helpful Report
Posted 10 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 10 months ago
Sehr kulant und schnell.
Helpful Report
Posted 10 months ago
Hallo! Vielen Dank für Ihr Feedback, und danke, dass Sie sich für BetterMe entschieden haben. Mit freundlichen Grüßen, Team BetterMe
Posted 10 months ago
Customer service was prompt and helpful. Thank you
Helpful Report
Posted 10 months ago
Hello! Thank you for taking the time to share your experience. We're thrilled to hear that our customer service was prompt and helpful! Warm regards, Team BetterMe
Posted 10 months ago
The price and program are terrific! The customer service team has been responsive to my questions. Thank you.
Helpful Report
Posted 10 months ago
Hello! Thank you for your fantastic review! We are happy to hear that you find our program valuable and that our customer service team has been helpful. Your support means a lot to us! Warm regards, Team BetterMe
Posted 10 months ago
Great service provided by the team with regards to subscription cancellation and refunds, dealt with promptly. Friendly and helpful team :)
Helpful Report
Posted 10 months ago
Hello! We’re delighted to hear that our team was able to assist you promptly with your request. Thank you for your kind words about our friendly and helpful staff. Warm regards, Team BetterMe
Posted 10 months ago
I wasn’t able to use my trial subscription due to medical issues and forgot to cancel before I was charged for a full month. Customer support refunded the entire amount quickly and pleasantly. Truly a company with ethics and compassion!
Helpful Report
Posted 10 months ago
Hello! Thank you so much for sharing your experience with us. We're happy to hear that our customer support was able to assist you promptly and with compassion. Your kind words mean the world to us. Best wishes, Team BetterMe
Posted 10 months ago
I was offered a 50% refund at first, but thankfully you understood my reasons for cancelling. Look forward to dealing with you in the future. It's refreshing to experience good customer service
Helpful Report
Posted 10 months ago
Hello! Thank you so much for your thoughtful review. We're thrilled to hear that you had a positive experience with our customer service team. Your feedback means a lot to us, and we look forward to assisting you again in the future! Best wishes, Team BetterMe
Posted 10 months ago
I’m very happy with the challenges and the coaching team. The staff are very supportive and recommend getting professional advice as I was coping with health issues. Because of the support and advice I have lost the weight I needed to and am much fitter. The eating programme means I’m ensuring I eat more nourishing food and I don’t feel hungry at all. I would recommend being involved in BetterMe as it has had a positive impact on my health and overall lifestyle. There is always help available when it is needed.
Helpful Report
Posted 10 months ago
Hello Lynda! We are so glad to hear that you've had such a positive experience with our challenges and coaching team! It's wonderful that the support has made a difference in your health journey and helped you achieve your goals. Your satisfaction with the eating program and overall lifestyle changes is truly inspiring. We're here for you every step of the way. Best regards, Team BetterMe
Posted 10 months ago
Amo esta la aplicación sus rutinas soy muy buenas efectivas y sencillas con constancia y disciplina se logra la meta, el precio es como y es más económico que pagar una membresía de algún gym, si tienes problemas con tu plan ellos lo resuelven a la brevedad lo super recomiendo 🥰👌
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Posted 10 months ago
¡Hola! ¡Nos complace escuchar tus comentarios positivos! Gracias por tomarte el tiempo de revisar la aplicación y compartir tu opinión con otros usuarios y con nosotros. ¡Estamos felices de verte en nuestra familia BetterMe! Atentamente, el equipo BetterMe
Posted 10 months ago
This review isn’t to say how I like the app, as I didn’t actually use it. What I am impressed about is the prompt and friendly assistance to reimburse me as I had thought I had cancelled my subscription. The support team had funds back into my account within a couple of hours. When things change for me (currently training for triathlon), I may give the app another go. I will most certainly be recommending the app to friends who are looking for an app like this.
Helpful Report
Posted 10 months ago
Hello! Thank you for sharing your experience with our support team. We’re thrilled to hear that you received prompt assistance and a swift resolution! We completely understand your situation and would love to welcome you back to the app whenever you're ready. Your willingness to recommend us to friends means a lot to us. Best wishes, Team BetterMe
Posted 10 months ago
Super Service. Vielen Dank für die zügige Umsetzung meiner Wünsche bezüglich der Nutzung der App etc.
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Posted 10 months ago
Hallo! Es ist wunderbar, so positive Worte zu hören und es ist immer eine Freude, unseren Benutzern zu helfen. Vielen Dank! Mit freundlichen Grüßen, Team BetterMe
Posted 10 months ago
customer service is very friendly, patient, understanding, fast with their replies and enganged to find a solution for their customers (very likely they are not located in Germany, haha)
Helpful Report
Posted 10 months ago
Hello Sabrina! We truly appreciate your kind words about our customer service team! It's fantastic to hear that you found our support friendly and quick to assist. We're here to ensure every customer feels valued and understood. If you ever need anything in the future, don’t hesitate to reach out. Warm regards, Team BetterMe
Posted 10 months ago
Replied to my request for a refund fast. Thank-you
Helpful Report
Posted 10 months ago
Hello! Thank you, Carol! We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 10 months ago
Love the app just couldn't afford and Fitbit I to my plans at the moment but customer service was the best. They understood my situation and worked with and even offered other services. I give the team a HIGH FIVE for their effort and support.
Helpful Report
Posted 10 months ago
Hello! Thank you so much for your wonderful review! We're happy that our customer service team could support you and help find a solution that works for you. It's our goal to ensure that everyone feels valued and understood. Warm regards, Team BetterMe
Posted 10 months ago
Hey hi I hope all u guys doing well My brother he was by accident get the plan BetterMe when I was see contact with BetterMe they are refund my money back I’m really appreciate of this company 🙏🏻
Helpful Report
Posted 10 months ago
Hello Nasratullah! Thank you for your kind words! We’re glad to hear you had a positive experience with our support team. It’s our priority to assist our users in any way we can. Best regards, Team BetterMe
Posted 10 months ago
Thank you for the transparency and quick response.
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Posted 10 months ago
Hello Lynn! Thank you for your feedback. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe
Posted 10 months ago
Customer service was very fast to respond and helpful.
Helpful Report
Posted 10 months ago
Hello! Thank you so much for your kind words about our customer service! We're delighted to hear that you found our team to be fast and helpful. Best regards, Team BetterMe
Posted 10 months ago
Very easy to follow app. The customer service team are very friendly and helpful.
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Posted 10 months ago
Hello Mathew! We're so delighted to hear that you find our app easy to follow! We're always here to help, and your kind words motivate us to continue providing the best experience possible. Thanks for being a part of our BetterMe community! Best regards, Team BetterMe
Posted 10 months ago
Customer service is really great! I love the app!
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Posted 10 months ago
Hello Marion! Thank you for your feedback, and thank you for choosing BetterMe. We are happy to see you in our BetterMe family! Kind regards, Team BetterMe
Posted 10 months ago
I’m very pleased with the customer service experience regarding my return. The team was incredibly kind and helpful, providing a swift response and promptly issuing my refund.
Helpful Report
Posted 10 months ago
Hello Marie! Thank you so much for your kind words about our customer service team! Your satisfaction is our priority, and we’re glad we could assist you promptly. Should you need anything else in the future, please don't hesitate to reach out! Best regards, Team BetterMe
Posted 10 months ago
BetterMe is rated 4.5 based on 1,511 reviews