B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,034 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy”

Helpful Report

Posted 4 years ago

“I ordered a Fuji XT200 Mirrorless camera on the website, which indicated it was in stock. I received an order confirmation and that it was being processed. 22 days later, no communication regarding my order, I called them and was informed by a very courteous gentleman that the camera was not in stock. Today (day 23) I receive an email from customer service stating that the earliest delivery for my Christmas gift was April 2021! Needless to say I canceled my order and bought a camera locally.”

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Posted 4 years ago

“These guys are understaffed and incompetent .I wonder if they are even a real company. All I got was the run around and transfers miss information or lies my advice is to buy from somewhere different”

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Posted 4 years ago

“Always a good service”

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Posted 4 years ago

“I am French. I purchased a good. At the checkout I paid the good, the freight and the customs duties. They send me another article, the one I need wasn't available. They refund me the good. After one week and many mails they refund me the freight. The customs duties remain at my charge. A french customer the made his first order... who care about? It is not worth $25.”

Helpful Report

Posted 4 years ago

“Very good - UK buyer”

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Posted 4 years ago

“If B&H don't have it, then its probably not worth having! This store is one of New York City's main attractions.”

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Posted 4 years ago

“This is something terrific. I usually get such stuff from dubaimachines.com that is one of my first platform and now the second best is B&H”

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Posted 4 years ago

“Has everything I ever seem to need in stock”

Helpful Report

Posted 4 years ago

“I placed an order with B & H for a printer and two extra ink cartridges. Weeks went by and when I emailed asking when the printer would ship they gave me lots of excuses. In the meanwhile they shipped and charged me $50 which was pointless at that time. Meanwhile 30 day return period expired. I was not aware of that policy and if I did was sure they would grasp the situation. After more weeks went by I was desperate as my old printer died completely. Thanks HP Fed up I emailed this outfit to 1. Cancel the order entirely 2. Issue an RMA so I could return a useless cartridge. A person replied that he would take care of it. A week went by and NO RMA. You can’t call these people because they apparently ensure you will hang up after waiting for an hour. I had to use email. Repeatedly I sent more emails asking where is the RMA? Finally I called a nitwit and explained that I was being stuck, due to their own failure, to actually deliver the printer. This “customer service person” then informed me that I could not return the cartridge because it exceeded 30 days! What!!! How silly can this outfit be? By the way the cartridge is brand new and is unopened. So, I find B&H to be nothing less than cheats. Don’t order anything from this pathetic outfit. Far better off using Costco, Amazon, or Walmart.”

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Posted 4 years ago

“excellent website and service”

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Posted 4 years ago

“Richard J. helped me with an order for a camera and ancillary accessories. Richard was most gracious and very patient with me during the process. He treated me with dignity and respect throughout the entire process. Have been a B&H customer for over two decades. B&H is the only place that I shop for cameras and camera equipment. Richard is truly an asset! Thank you, Richard, I sincerely appreciate your time! Bob Jake”

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Posted 4 years ago

“Always prompt and easy delivery to UK with all taxes and delivery paid.”

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Posted 4 years ago

“Quick and easy to order and always good stock”

Helpful Report

Posted 4 years ago

“Very disappointed. I searched for coupons for a Celestron Nexstar 5se and a $200 off appeared from B&H's website. But when I went to order no discount transpired. I contacted the sales department about it. Then he got back to me he said there was no discount offered. I went back to the url and it had been removed! I only have a screenshot of the discount beforecI contacted them but B&H still refused to honor it!”

Helpful Report

Posted 4 years ago

“Reliable. Quick delivery to UK. Sort out duties so no nasty surprises on receipt. Competitively priced.”

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Posted 4 years ago

“Distrust of certain products. Beware they try to pass products other than those displayed on the site. End of series or technologies incompatible with new hardware.”

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Posted 4 years ago

“DO NOT ORDER FROM B&H! Long term, loyal customer of B&H, such as myself, has realized that the customer service of this company has been on a downward slope for many years. I have personally spent over $30k over the last several years, and I will not spend another dollar ordering from this company going forward. Their online ordering system is a disaster. Rarely do they get my order right, and never do I get fast service from them and their shipping rarely gets sent to the correct address due to glitches on their website. The final straw for me was the 3 month wait for my Canon R5. Many small retailers from around the world are experiencing wait times, but B&H, who has a large portion of the retail market covered for Canon products, claims they do not have a clue when they will receive stock. The customer service representatives take 5-7 working days to respond and the response they provide is a scripted response with absolutely zero customer service skills on their wording. The lack of service skills at B&H is embarrassing considering the name they once had. This is contributing to their poor reviews online and loss of clients including myself. Do yourself a favor and verify prices and availability with other online providers before pulling the trigger on any orders for this company. I guarantee you will find there are many businesses out there which are far more grateful for your hard earned money during a global pandemic.”

Helpful Report

Posted 4 years ago

“This company is trash.. I will never buy an optic from them again. Not to mention their cringey YouTube ads that I must endure on a daily basis. Just Disgusting folks. Make me sick..”

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Posted 4 years ago

“Brilliant , brilliant, brilliant”

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Posted 4 years ago

B&H Photo is rated 4.7 based on 2,034 reviews