B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,034 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 5 years ago

“Purchased 2 items to be shipped to the UK. Returned the items which were refunded less the customs tax. It took me 3 months to get a partial payment.It's now been over 4 months and I still haven't received a full refund. Terrible customer service. I will never use this company again, and highly recommend no-one order if items are being shipped internationally.”

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Posted 5 years ago

“Easy to use website, with prompt delivery given the distance to the UK!”

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Posted 5 years ago

“I often find B&H has the best availability. Not always best price when shipped to the UK due to the import duties but close enough to some websites that cannot match B&H service quality.”

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Posted 5 years ago

“Great service as always and appreciate efficient delivery to UK”

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Posted 5 years ago

“After charging my credit card immediately upon taking my order they were never able to ship because of a 'glitch' in their system. When I finally cancelled they charged me for a free item that was supposed to be included in my order which I never ordered and never wanted and never downloaded which was free junkware that they now want to charge me a $100 for. So 1 month without shipping my order after taking full payment on day one and now charging me $100 for something that I did not order, and did not want and have never really gotten. They are the worst experience I have ever had in internet shopping and they should be blacklisted from ripping people off.”

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Posted 5 years ago

“Easy to deal with and with shipping costs still cheaper than buying in the UK”

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Posted 5 years ago

“Buying from the UK and always does what it says. Easy and useful checkout procedure making duties easy.”

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Posted 5 years ago

“Great website, easy to use and usually quick delivery to the UK”

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Posted 5 years ago

“Puzzled that I couldn't send a gift card”

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Posted 5 years ago

“Amazing company to deal with on all levels, thank you B&H.”

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Posted 5 years ago

“Great website and great service”

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Posted 5 years ago

“Always good service from B&H!!!”

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Posted 5 years ago

“Good business partner”

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Posted 5 years ago

“Always been happy with ordering from B&H”

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Posted 5 years ago

“Always very satisfactory service. A pleasure to do such business with them.”

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Posted 5 years ago

“B&H is great i wish shipping and taxes weren't so much otherwise i would be on here every day”

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Posted 5 years ago

“Great on line ordering. Very strait forward. The delivery is first class and very prompt... B&H run like well oiled machine...”

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Posted 5 years ago

“Great website good prices. Thank you B & H”

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Posted 5 years ago

“I have been a B&H customer for a while now, but this review only relates to my latest purchase which is my worst online shopping experience by far. I ordered a color grading monitor a month ago and I was expecting the delivery to arrive on time according to their estimate. I run a small business and it was important for me to receive the monitor on time for a project I had to deliver to my client. Unfortunately, the package was lost for a couple of weeks (the delivery was supposed to take only one week) and neither B&H, nor DHL (their elected carrier) were able to give me an answer on the whereabouts of my purchase. Eventually I had to rent a similar monitor to finish the job at a great cost to my tiny operation. After calling B&H numerous times they admitted that something had happened to my package and they would send a new one. It eventually took a month for me to be able to get my hands on the monitor, which was three weeks late. I contacted both B&H and DHL to ask for some kind of compensation, considering the financial damage this caused me and neither of them accepted any responsibility. I was especially disappointed (putting it mildly) with B&H, given the fact that I had no say regarding the carrier that was going to organise the delivery. I am no longer expecting B&H to compensate me, and this was an experience that I am happy to leave behind.”

Helpful Report

Posted 5 years ago

B&H Photo is rated 4.7 based on 2,034 reviews