B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,012 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash is jammed. I cannot insert it into the flash and as a result I cannot use it. I have contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. Had I known that, I would have never purchased this flash. I've spent 500 dollars on a flash - I've never used it and it looks like I will never be able to do so due to this issue. The manual states that the O-Ring for the flaah should be replaced yearly - but you can't buy these anymore either so eventually this flash would have failed anyway when the battery compartment flooded. I understand that B&H Photo has a 30 day refund policy (i bought it two months ago and havent used it yet) - but I think the fact that the product is discontinued, has no warranty, can't be repaired, and can't be maintained (O-rings no longer available), should be taken into consideration. (They shouldn't be selling this flash anymore.) They didn't consider any of this - all they did was quote their 30 day return policy again. I doubt I will buy from this store again and I recommend you avoid it too. If things go wrong, they will not help you - and you may end up with a very expensive paper weight like me.”

Helpful Report

Posted 11 months ago

Hi Richard. I apologize for any inconvenience. I'd like to look into this further for you. At your convenience, please send me an e-mail at gngai@bhphoto.com along with your order details and information about the Olympus repair shop. ~Geoffrey Ngai / B&H Photo-Video

Posted 11 months ago

“Consistently great service on my orders.”

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Posted 11 months ago

“GREAT JOB!”

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Posted 11 months ago

“Quality and friendly web site./juan”

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Posted 11 months ago

“Great selection, always helpful, great prices”

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Posted 11 months ago

“Good deal on e-mail offer, free freight, & website ordering quick and easy”

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Posted 11 months ago

“Easy transactions, easy returns and great prices for decades! Been a customer for 25+ years and I hope they're around for the next 25!”

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Posted 1 year ago

“As we are based in Canada, B&H makes purchasing shipping and payment of duties fast and easy.”

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Posted 1 year ago

“Great experience!”

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Posted 1 year ago

“took advantage of some deal zone specials with free shipping for things I've been wanting, can't do better than that”

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Posted 1 year ago

“Everything and everyone there are simply the best!”

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Posted 1 year ago

“Service is always #1, on 34th street or years ago on 17th Street. No reason to shop anyplace else. Keep up the great Service!!”

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Posted 1 year ago

“Site easy to use. Quick delivery and great selection.”

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Posted 1 year ago

“quick ordering procedure and honest sales person didn't try to upsell me”

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Posted 1 year ago

“Selection, price, service. Pleasure doing business with B & H.”

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Posted 1 year ago

“I never shop anywhere else for equipment. They have everything you could possibly need and for a fair price.”

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Posted 1 year ago

“Quick to buy, good prices, great selection”

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Posted 1 year ago

“Love to be able to send gifts to my son”

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Posted 1 year ago

“Great prices, quick shipping. Good selection. Useful product information”

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Posted 1 year ago

“Easy to order and when using paypal even better!”

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Posted 1 year ago

B&H Photo is rated 4.7 based on 2,012 reviews