B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,033 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best shop for all the photography needs and wants, This is the only Spot for anyone into anything digital or film to any kind of lights you need.”

Helpful Report

Posted 1 year ago

“I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash is jammed. I cannot insert it into the flash and as a result I cannot use it. I have contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. Had I known that, I would have never purchased this flash. I've spent 500 dollars on a flash - I've never used it and it looks like I will never be able to do so due to this issue. The manual states that the O-Ring for the flaah should be replaced yearly - but you can't buy these anymore either so eventually this flash would have failed anyway when the battery compartment flooded. I understand that B&H Photo has a 30 day refund policy (i bought it two months ago and havent used it yet) - but I think the fact that the product is discontinued, has no warranty, can't be repaired, and can't be maintained (O-rings no longer available), should be taken into consideration. (They shouldn't be selling this flash anymore.) They didn't consider any of this - all they did was quote their 30 day return policy again. I doubt I will buy from this store again and I recommend you avoid it too. If things go wrong, they will not help you - and you may end up with a very expensive paper weight like me.”

Helpful Report

Posted 1 year ago

Hi Richard. I apologize for any inconvenience. I'd like to look into this further for you. At your convenience, please send me an e-mail at gngai@bhphoto.com along with your order details and information about the Olympus repair shop. ~Geoffrey Ngai / B&H Photo-Video

Posted 1 year ago

“Consistently great service on my orders.”

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Posted 1 year ago

“GREAT JOB!”

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Posted 1 year ago

“Quality and friendly web site./juan”

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Posted 1 year ago

“Great selection, always helpful, great prices”

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Posted 1 year ago

“Good deal on e-mail offer, free freight, & website ordering quick and easy”

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Posted 1 year ago

“Easy transactions, easy returns and great prices for decades! Been a customer for 25+ years and I hope they're around for the next 25!”

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Posted 1 year ago

“As we are based in Canada, B&H makes purchasing shipping and payment of duties fast and easy.”

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Posted 1 year ago

“Great experience!”

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Posted 1 year ago

“took advantage of some deal zone specials with free shipping for things I've been wanting, can't do better than that”

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Posted 1 year ago

“Everything and everyone there are simply the best!”

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Posted 1 year ago

“Service is always #1, on 34th street or years ago on 17th Street. No reason to shop anyplace else. Keep up the great Service!!”

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Posted 1 year ago

“Site easy to use. Quick delivery and great selection.”

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Posted 1 year ago

“quick ordering procedure and honest sales person didn't try to upsell me”

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Posted 1 year ago

“Selection, price, service. Pleasure doing business with B & H.”

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Posted 1 year ago

“I never shop anywhere else for equipment. They have everything you could possibly need and for a fair price.”

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Posted 1 year ago

“Quick to buy, good prices, great selection”

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Posted 1 year ago

“Love to be able to send gifts to my son”

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Posted 1 year ago

“Great prices, quick shipping. Good selection. Useful product information”

Helpful Report

Posted 1 year ago

B&H Photo is rated 4.7 based on 2,033 reviews