B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,247 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,247 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick and easy as usual”

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Posted 2 years ago

“Great Stock and Service”

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Posted 2 years ago

“I have used B&H PHOTO since the late 1970s, I have always had good service.”

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Posted 2 years ago

“I'm disappointed. One of my shipments went to the wrong address, and I never received it. B&H didn't do anything to help me and said it was out of their hands. In some ways I get it, but when I found the shipping problem, I contacted them immediately. This was before delivery even happened. They could have contacted FedEx, but instead said it was their policy not to do that. I contacted FedEx and tried to have them route the package to a holding facility, but they delivered it anyway...and some stranger signed for it. As a result, I'm most likely out $1000+ dollars. While this was in part my fault, I would expect a company that cares about their customers to actually offer some sort of assistance when mistakes happen. At the very least, they could have contacted FedEx about the delivery and told them to send it back. I'm giving them three stars because they have been my go-to camera company for the last five years. I moved to a location out in the country recently and am afraid to order anything else from them on the chance there will be a problem with the delivery.”

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Posted 2 years ago

“fast delivery”

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Posted 2 years ago

“Convenient and fast.”

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Posted 2 years ago

“Fast, easy.”

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Posted 2 years ago

“Could be more detailed during checkout. Otherwise, my only photography purchasing choice!”

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Posted 2 years ago

“I love everything about B&H”

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Posted 2 years ago

“Easy to do.”

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Posted 2 years ago

“Easy site navigation. fast and accurate search. Best products at best price. Consistently First Class Service”

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Posted 2 years ago

“Easy on-line shopping experience. Reasonable prices.”

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Posted 2 years ago

“NICE NO PROBLEME LIKE EVER”

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Posted 2 years ago

“Stuff is always in stock and shipping is quick”

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Posted 2 years ago

“The best on-line service for all my computer/photo/graphic/paper/ink supplies. Living in neighboring CT is a bonus for quick, safely packed shipping. On-line customer service is a bonus.”

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Posted 2 years ago

“Fast, user friendly”

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Posted 2 years ago

“aaaaaaaaaaaaa”

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Posted 2 years ago

“Always great service!”

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Posted 2 years ago

“I have been dealing with multiple issues for weeks with b&h. I had a return an item because they sent the wrong one, only for them to send the exact same wrong item. I've been waiting over a week to hear back about this. The payboo card is a sh*tshow. There was a system error not allowing me to make a purchase. Had to talk to four people before they said they fixed it, only for it to not be fixed. So I call AGAIN. They tell me i made a large purchase and even though i paid it off and it shows in my bank and on my account through them that it went through, my account is on a 7-10 day hold to make sure it went through. I've never dealt with so much BS with a bank before and as much as I'd like to continue using b&h I think I might have to switch to something else. Absolutely ridiculous what I've had to deal with when I am trying to give the company thousands of dollars.”

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Posted 2 years ago

Christian: Your comments raise two issues. First is the apparent confusion demonstrated by our sending an item which is similar to what you ordered but not correct. This has been escalated to our warehouse QC team to investigate and do what is necessary to make sure this error is not repeated. I reviewed your purchases for June and July and found almost all were paid via Payboo, which we appreciate. The Payboo program is owned and administered by Comenity Bank and we have almost no influence over how it is handled. If you have a still unresolved issue, please email me at henryp@bhphoto.com and I will see if it can be escalated. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Love shopping with your company!”

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Posted 2 years ago

B&H Photo is rated 4.8 based on 2,247 reviews