Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,843 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,843 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Smooth and speedy!😁 got the irrigation filter that I needed and very happy with the service!”

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“Had the parts II needed and prompt shipping! Thanks!”

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“Great product and a great price; no issues with the product and very timely delivery.”

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“Product exactly as described. Very competitive pricing! Fast shipping!”

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“The sprinkler is like new again. I will buy the same part for my other sprinkler now.”

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“Big Frog shipped timely and kept me informed. Great customer support.”

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“Wow I’m very impressed of how this company sent out our order on the very same day thank you”

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“The people are friendly, knowledgeable and helpful. I planned 3 new stations. They helped ensure I made the right product choices. I wish free shipping dollar amount threshold was lower. I hate paying shipping and usually don’t need a lot of materials. I’ll add 4 more stations in the future. I’ll be checking with Big Frog.”

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“Thank you many times. I installed it, it works fine and im happy as a pig in mud Donkey Shane”

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“The sprinkler parts were easy to order and the shipment arrived promptly.”

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“Competitive pricing!! Fast Shipping!! Great Experience!! Had what I needed!!”

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“Exelente el producto fácil de usar y muy comodo”

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“Great website, easy ordering, fast delivery. Very good experience.”

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“Everything. While this company’s products might be viable, their customer service and policies are lacking and even sneaky. Without even opening the box, we had to return a product immediately upon delivery. The company charged a restocking fee… fine. They also made us pay for all the shipping charges back… fine. But they also sneakily kept the upfront costs of shipping that box to us, and after all was said and done we didn’t even get back half of what we had paid for the product. In all they managed to keep around $200! Upon calling, THE ONE GUY (that seems to be their entire customer service department) was unfriendly and definitely smug in standing behind vague policies in order to keep that money. He even sarcastically and sneakily kept trying to spin it that “Fed Ex kept it”. I would never order from Big Frog Supply again. Buy local from a company that cares, understands ‘the cost of doing business’, and can’t hide behind the internet/phone!”