Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“My order came very quickly and was priced well!”

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“Originally ordering via Amazon, I had a warranty issue with my Liberty SumpJet back up. Big Frog, the Amazon supplier, stepped up and seen to it that the Liberty warranty was honored. In the process I ordered a replacement pump and was serviced in 3 days with the new pump in hand. To add to my satisfaction Big Frog sent a return label covering the shipping for the return of the failed pump. Good experience.”

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“Answered my questions, checked physical stock before the order, shipped and arrived quickly. Very good service!”

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“Got help on the phone getting the part I needed then easy to use help with setup through their online blog. Quick delivery and friendly service.”

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“Big Frog was very quick in getting the timer to me. Un fortunately, had a problem with the shipper. But again, when I contacted Big Frog about it, they were very "on top of it" taking care of the issue. Thank you Big Frog.”

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“From start to finish the selection the prices easy order all one excellent experience, go Big Frog !!”

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“The old one was slipping gears and evidently worn out. Ordered this new one, it was easy to switch out and works perfect. Thank you Big Frog!”

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“I ordered 2 (25pk) item and received 2 items....will see what comes of the help, when I receive it”

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We apologize for the mis ship! We will get you taken care of ASAP and have the correct count sent immediately.

“The price was competitive. The item arrived well packaged and within a reasonable time period. Thank you.”

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“Very easy to work with and was very pleased.”

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“Great selection of options and super fast service!! Five stars for sure!”

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“Products arrived faster than expected given a manufacturer backlog and function well.”

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“Prompt delivery, intact, reasonable price . Appropriate paperwork. With good handbook. Overall very nice. Amazing today!!”

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“Super fast shipping and great prices. Very happy with my purchase and I will buy from again.”

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“Easy to order. Order was fulfilled quickly. Exceeded expectations on shipping time, Overall: Very good”

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“super simple ordering online. Got the package the following Friday for install. Great service!!!”

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“Ordered was placed and charged on 7/18, expected delivery 7/22 by FedEx. Now is 7/26 still have not receive the item yet. Very poor service taking too line. It’s been delayed my project greatly.”

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Hello Diane, Unfortunately we cannot control the packages once they leave our facility. We want you to know we pick, packed and shipped your order the fastest we could, and unfortunately the delay is out of hands. We apologize for the issue and hope you give us another shot!

“Great product, Swiss made, not a chinese knock-off, and very fast shipping.”

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“We like Big Frog because it's easy to order items that are readily available Good customer service”

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“Right product at right price. Shipped immediately. Website easy to use”

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Big Frog Supply is rated 4.8 based on 5,968 reviews