Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“I am very happy with our orbit sprinkler. It came so quick and no damage what so ever. I plan on using Big Frog Supply more often. Thank you so much. Carol Reynolds”

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“I was very impressed with their web site. Easy to navigate and tons of products. The product was shipped quickly and they had great communication.”

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“Excellent product with prompt delivery. Great experience in communicating over the phone.”

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“Easy to order. Delivered on time. Excellent price. Definitely will use again.”

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“I purchased some hedge clippers from Big Frog. The shipping was faster than stated, and the clippers arrived in good shape. So that part is five stars. The only reason for dropping a star is Big Frog's return policy, which allows them to charge up to 40% of the price of the item for returns. That sounds sobering, and I made SURE, as best I could, that I really wanted the item before I ordered it. That said, I am guessing Big Frog reserves the right to charge UP TO 40% for returns to cover shipping costs both ways for the returned item. On my clippers the shipping was "free"—that is, included in the price of the item itself. So if I returned it Big Frog would be out the shipping costs both ways. What I am trying to say is though their policy sounds pretty extreme, it isn't really that unreasonable. But there are better shipping and return policies out there, which is why I knocked off one star.”

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“When I called them to inform them my package was lost in transit, they didn’t hesitate to send out another one! This is excellent customer service! Thank you!”

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“I ordered the Orbit self propelled sprinkler (it moves on its own) and got it the next day. I was so impressed that I went ahead and ordered another one for the backyard and got it the very next day also. Their service is impressive and the product works!”

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“Very quick shipping, got what everything I needed! Thank you”

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“Quick turnaround, easy to order online, excellent pricing on all products.”

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“The items were shipped as I ordered them and very quickly!”

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“I love this timer. Grateful I was able to find it at last. Lowes quit carrying it. Thank you”

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“ordered supplies and received it within 5 days with no problems”

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“Product was exactly as described and delivered in a very timely manner. Will do business again with this vendor, as they are a company that cares.”

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“The product was of the expected quality, was delivered on time, and was the best price in my product search.”

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“Right part- On time-Excellent service-Pleasurable rep.- would by from you again”

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“The purchase was easy and straight forward. The shipping arrived sooner than expected. When I called customer service to inquire about a part, they were informative.”

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“The packaging and shipping speed was excellent, products were exactly what I ordered, and customer service was excellent.”

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“The sprinkler heads arrived on time. I have not installed them yet.”

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“As advertised and in use now! Thanks for your prompt service..”

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“Looking for an odd ball “seal-o-magic” impact sprinkler. Bullfrog had it. Price was fair. Shipping was paid (I ordered 3s sprinklers). They arrived in only few days. My leaking sprinkler problems were solved. I’ll continue to do business with Bullfrog going forward.”

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Big Frog Supply is rated 4.8 based on 5,968 reviews