Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“We ordered a tankless water heater and immediately canceled it same day because we decided to buy a refuser tank water heater from Lowe’s instead. Instead of canceling they ship the order and after 2 weeks no delivery. We already got a water heater same day we ordered and now they are outfight stealing our money and will not refund. The managers will tell you to screw off when we did everything on our end. They will outright steal your money and will not ship or cancel.”

Helpful Report

“The item came in a box that looked like it was run over by a forklift. The Fed ex driver would not make a note of damage, because it was covered with Big Frog tape. Damage was made in warehouse. I have used it and so far it is working.”

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“Shipped right away, packed well. All the right parts were in the box. Arrived quicker than I expected.”

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“The item was in stock and received very quickly. The website was easy to use and the whole process was very easy and priced very competitively.”

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“Excellent turnaround on the order. No problems with delivery. Good, clean product. Very happy with everything!”

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“Hi guys thanks but i am not happy because I order 4 valves 3/4 rain bird and I received wrong parts so is big mistake i still waiting for my right order please”

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“The sensor is very weak, goes off sporadically, not happy what so ever”

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“Big Frog had a competitive price and very fast shipping. I was impressed on my first experience with this company”

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“Big Frog Supply has a great selection of products, competitive prices and fast delivery!”

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“On time right to my door and packed incredibly well packed,no damage.”

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“Great company to work with and they sell very good products. I've used them several times”

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“Big Frog had exactly the valve I needed and at a great price and with excellent delivery! I spent a while searching before I found the valve on Big Frog, but I will go there first the next time!”

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“Had exactly what I was looking for at prices better than the big box stores. Communication about order and prompt shipping was above average.”

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“I ordered a lake rake and it showed up quickly. Big Frog notified me when the item shipped and when it was delivered; A+ for communication. The price was very good and so was the quality. Assembly was easy. The rake works well.”

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“Was happy that item was delivered promptly. Kept me informed of delivery schedule.”

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“Quick delivery and just as advertised. Price was better than any other site.”

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“I have not received the product I have not received the product”

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“I needed a frost-free hydrant but had trouble finding one with a 1' bury depth. I did a search online and found Big Frog. They had just what I wanted at a good price, so I ordered it. It arrived quickly and today the plumber installed it. Perfect! It's heavy-duty, well-made, and easy to operate. It makes my other hydrant look so bad. I will definitely order again from Big Frog. Ribbit.”

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“Fast shipping, great price, just what I needed a replacement Febco 765, perfect”

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“Product was delivered fast and knowledgeable customer service representative”

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Big Frog Supply is rated 4.8 based on 5,968 reviews