Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were shipped promptly and were exactly as advertised. Thank you.”

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“Was a pleasant experience dealing with Big Frog, fast shipping”

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“Fast shipping, product as listed, good customer service. Highly recommended.”

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“I found a part for my sprinkler system at best price available on the web! I placed my order online & got an immediate confirmation. I got a follow up tracking.notice the next day. My package arrived 3 days later! Perfect!! Great Service! Just what I needed at best price with FAST delivery!! I LOVE BIG FROG!! Thank you!!”

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“Very easy to work with.....great customer service.....I am building a house and it is so stressful....and your company was a joy to work with....thank you very much.....Julie”

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“Good price, good product, arrived on time and works well”

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“Product was shipped within hours of my order and arrived in perfect condition. Pricing was best I found on line”

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“I needed help on the phone to figure out which was the right part. They were very helpful and shipped promptly.”

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“I'm supper impressed by your pricing, and speediness of shipping!”

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“They delivered the product blazing fast and the items where exactly as described. The whole process was easy and convenient. Kudos to the whole team”

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“Made a relatively small purchase but the process was super easy. Website is easy to navigate and shipping was super quick. It was only a couple of hours when I received the shipping confirmation email. Kudos!”

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“Great pricing fast shipping!!!! and a nice website. ordering made easy”

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“I ordered a pump control based on the photo at the web site. When it got here, it was not the same control. I contact Big Frog requesting a return authorization number. Within minutes I received an email with return instructions, and a return label. This is great customer service. While I was disappointed the photo and the product did not match, I am impressed by the quick return process.”

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“Quick and easy, no problems, arrived on time and was what I ordered!”

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“The part was sent out quickly and arrived in about 3 days of ordering. This made my customer very happy.”

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“I placed an order for a Rainbird remote controller... and within 48 hours I'm using it... Thank you Big Frog for the quick turn-around and great customer service... Glenn S. in Livermore, CA”

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“Had the part I needed and no hassles ordering. The part was here one day earlier than expected and had the problem fixed in no time.”

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“Big Frog Supply had the part that I needed to repair my sprinkler controller. They shipped it promptly. I installed the part and the controller works perfectly.”