Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Write Your review

Tell us how Big Frog Supply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“straight forward, communicative, less expensive than retail, accurate in delivery.”

Helpful Report

“Lower price than Amazon. What I needed and at a great price.”

Helpful Report

“Super fast delivery. Exactly as promised. Kept informed of progress!”

Helpful Report

“I needed a tankless water heater. The folks at Big Frog were very helpful, friendly and efficient in getting me what I needed in a very cost effective way!”

Helpful Report

“First of all Big Frog was $30 less than everyone else's price point. I received an email the day after I ordered it saying it had shipped USPS. I have my mail being forwarded right now so that won’t work for me. I called Big Frog and reached a person not some twisted voice mail BS and the woman who answered was able to go to the warehouse, find my package and have it redirected to UPS. She called me after about two hours and confirmed that she was able to redirect the water heater saving me a real headache. When my other water heater is ready to go I will definitely go with Big Frog.”

Helpful Report

“Great pricing, super fast order processing and delivery. Had zero issues.”

Helpful Report

“Large assortment of products. Very competitive pricing. Quick shipping. Great customer support (for previous orders).”

Helpful Report

“Very responsive company, good shipping and availability. Good prices.”

Helpful Report

“Timely and less expensive than competitors like Amazon. Got what was promised on time. I’ll be back!”

Helpful Report

“Quick, easy, great communication and pricing! Top-notch all the way!”

Helpful Report

“Under Promise and Over Deliver!!!! My kind of supplier.”

Helpful Report

“Big Frog was very user friendly to order items for my sprinkler system. Items arrived on time and worked great. Will use this company again. Thank you”

Helpful Report

“Best price in Hunter PGP heads anywhere and free shipping to boot!! Whats not to like”

Helpful Report

“Easy online ordering process, fast delivery and good price.”

Helpful Report

“Return process was very easy and staff was very helpful!”

Helpful Report

“Great prices & inventory along with fast shipping = Happy Customer.”

Helpful Report

“Great prices, prompt shipping. beats Amazon by a long shot!”

Helpful Report

“Competative price, prompt delivery. I had a completely smooth transaction.”

Helpful Report

“I was pleased to receive the product I ordered promptly with free shipping. I have yet to have the product installed but I have little doubt that if I have to contact the service department, they will effectively communicate with me to ensure customer satisfaction. I received a model that was an upgrade to the model I had originally ordered and was not charged an additional cost. If anything, Big Frog could have notified me in advance of sending the product I received to explain why I was receiving the different model. It turned out I received a much more efficient model at hundreds less than the model I originally purchased. Thank You.”

Helpful Report

“Needed some impact sprinkler heads. Did some internet research and found the lowest price at Big Frog. Ordered online and the items arrived in just three days. No muss. No fuss.”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,969 reviews