Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Service rep went and measured a RBY filter. Actual filter is 4.25 inches long and online literature has the length at 5 inches. Go figure. Looks and works great”

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“The price was great, almost 50% off what the vendor was charging. The shipping was free and delivery was super fast! Would use again!”

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“I contacted Big Frog and advised them I was looking to purchase a Rinnai tankless water heater. The sales associate was friendly, fast, and knowledgeable. Within minutes of placing my order I received an email confirmation and the actual water heater arrived in less than four days.”

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“Excellent communication with order, I received the product quickly. Thanks”

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“I ordered on Sunday, received an email that it was shipped the next morning and received it two days later. I have ordered from other suppliers and had to wait much longer to have my order filled. Bonus was free shipping.”

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“I have only received 1/2 of my order. Order number 12229. I have called twice to find out where the order is”

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“Your shipping was very fast...website very easy to order from”

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“Fast Shipping abd the pump works better then the old one ever did. Mounts are in rubber. Saved about 85.00. Thats why i will use Big Frog Supply for my future needs.”

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“Fast service. Very pleasant. Great job.”

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“I found the product I needed on the Big Frog Supply website. It shipped quickly. The product is exactly what I wanted.”

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“The order came quickly and was exactly right. Great service.”

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“Great customer service. Large order; large box pretty beat up on arrival. One of the small parts had made it's way out of the box during shipment. Emailed customer service and had the part a couple of days later, no charge.”

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“Ordering was easy, product showed up quickly and correct. No issues with installation.”

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“Received my item very quickly They really do hop to it”

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“Quick shipment, smooth first time transaction. Found my new sprinkler parts store.”

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“Got sprinkler head for our aerobic treatment unit, within days and it work great!!!”

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“right product right price right time you can not beat that”

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“The product was delivered very quickly and the price was the best around. Very happy and will shop here again.”

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“Good doing business with. This company....prompt service and product ordered was what i needed.”

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“I still have not gotten my order that I placed several weeks ago.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews