Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big Frog Supply was professional and efficient. Appreciated finding a good source for our wayer filter.”

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“It was a relatively quick, cheap and easy fix. Better price than amazon!”

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“Great experience. My item shipped two hours after I purchased and was delivered in two days. I've recommended to others and would do business with Big Frog Supply again without hesitation.”

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“Item was shipped out immediately. I received it in short order. It was just what I ordered. Have installed it and it works great. Excellent outfit to do business with!”

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“I was a little nervous about making such a large purchase from an online retailer that I'd never bought anything from before. I'm so happy I did, outstanding service, and great value at a great price. Bob”

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“Big Frog had the best price and delivery was so quick! Thank you!”

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“Good pricing, on time delivery and easy website to navigate.”

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“Great Customer Service! Ruby is awesome! Fast service, and products arrived in great condition, quickly except for a UPS screwup - not Big Frog’s fault!”

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“Smooth transaction from start to finish. Excellent customer service.”

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“Big Frog delivered the product they said they would at the price they quoted me on the phone. In fact, they upgraded my item (a tankless water heater) to a newer model, while still honoring a discount off the price of the older model. This resulted in Big Frog providing me the best deal I could find in all my online and local searches. The water heater was packaged properly and shipped promptly. It arrived intact and within the estimated delivery time. I should also mention that the person I talked to on the phone was very knowledgeable and helpful, and she did her best to ensure that I had a pleasant shopping experience. Which I did.”

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“No Problem. Received prompt updates on merchandise and was delivered when they said it would be.”

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“Timely arrival and in good condition. Timely arrival and in good condition”

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“The item was displayed so I could accurately identify it as what I needed. The shipping was FAST and the price was better than several other sites on the internet, including Amazon.”

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“Fast Shipping, easy to install and set up, works great!”

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“I ordered a tankless hot water heater, and it arrived damaged. Ruby with customer service was incredible! She was able to get me a new unit fast. I will definitely use Big Frog Supply again. Thank you :)”

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“Big Frog staff handled my order efficiently and quick. Items received in time for my tankless water heater install.”

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“Product arrived early and was as advertised. Price was competitive”

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“Rubys the best! Replaced the missing item with no hassle. Thanks Big Frog!”

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“The item was reasonably priced, free shipping, and arrived sooner than advertised.”

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“They had the hard to find product we needed at an affordable price.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews