“My charger was not working properly, sometimes it would not charge, no matter what I tried. Biostrap replaced it in 1 business days, problem solved! Fantastic!”
“I received a unit that was defective and they made getting a replacement simple. Wish all customer service was this attentive. Fingers crossed this one is more pool proof.”
“I was disappointed to discover that I had lost my original BioStrap during a torrential rain storm recently. In my haste to get out of the drowning rain, I didn’t perceive that I’d stripped it off my wrist. I have since ordered a replacement as I value the information that this device provided (mainly my sleep, HR, and Oxygenation data). I also got the (more secure) alternate strap. BioStrap for their part did give me a discount on the replacement, which was nice of them.”
“The Biostrap works better than I was expecting. It monitors key peramiters needed for good health and keeps up with your exercise effectiveness. I highly recommend Biostrap.”
“I am pleased w/the product, unfortunately I had to get a new phone for it to work properly. Consider testing your product w/ a variety of phones so that u can better accommodate your customers”
“I had purchased a wristband and shoe pod. I received my Biostrap very quickly. Unfortunately, I was having issues with trying to get my wristband to pair with my phone. After chatting with a team member, and trying a few different things, it was determined that my sensor was in brick mode. I was promptly emailed a return label with instructions on how to return for a new sensor. Not even a week later, I received my new sensor!! I'm super pleased with not only the level of help that I recieved, but the quickness in which everything was done.”
“Can't say enough about the product and have been even more impressed with their quick and helpful customer service, would definitely recommend to anyone!”
“I had a problem with my new unit they determined it needed to be returned and they have shipped me a new one shortly after I was able to get it b the mail”
“I have to say, so far I am loving my biostrap. It has been very helpful lately with my attempt to get my health in check. For example, last night I wasn't feeling very well but after sleeping for 8 hours I woke up feeling much better and the biostrap app even congratulated me on my recovery and said that my body was exhibiting signs of exhaustion last night and let me know that I had made a full recovery. Wow. The customer service team has been very helpful to me and you can tell that they care about their customers. Caitlin has taken care of all my needs so far and has made one happy customer. Thank you, keep it up!”
