Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.60

4.6 Rating 5,799 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was kindly given the Master Icing Kit for Christmas as I have wanted to try flood icing for years. “Everything you need to give your home baked biscuits the Biscuiteers touch. Ideal for any budding Biscuiteer” the website boasts. I was initially really happy to receive the kit until it transpires that the cutters are chosen completely at random and there are no instructions or pictures to go from. There is a small booklet contained in the tin which tells you how to make the icing, draw an outline etc but nothing specific to the cutters that were sent. As a complete novice this makes it very difficult to have a good go at a design. It’s the equivalent of IKEA including a booklet on how to screw a screw into a piece of wood but no specific instructions for the bookcase you just purchased. I contacted customer services to request instructions as I honestly thought they must have been missed out. Their response was that the design is left up to the individual and there are no pictures of the finished products! I asked what my cutters were (as one in particular was pretty abstract) and they didn’t know! The product description states “cutter designs may vary” which I assumed meant that they changed them seasonally not that they picked 3 completely at random and when asked can’t tell you what they’re supposed to be! This set is supposed to be the ‘master’ set and yet the smaller, less expensive tins have a theme and instructions! In summary, although the products are packaged beautifully they are not worth the £50 price tag. I could buy all items from a local cook shop (probably for a lot less), if I didn’t need any instructions - £25 would be a better price point for what’s contained. This product totally misses the mark. The description should say “everything you need to give your home baked biscuits the Biscuiteers touch - except for the instructions” In future it needs to include a step by step guide to enable a beginner to produce a good quality finished product.”

Helpful Report

Posted 4 years ago

“I've placed a number of orders through Biscuiteers in the past, so want to start by saying that I think product wise, they are fantastic and everyone that has received them, has been very happy. That being said, I placed an order recently to be delivered on a specific date. The date arrived and I had no emails to confirm dispatch, so contacted customer support. I was then told a few days later the order couldn't be fulfilled, and would I like to select something else. By this point the occasion had passed, and had I not raised the problem, my order would have just been forgotten. The apology was also really poor, which is a shame given I imagine most items are ordered as gifts. I've since placed another order, figuring this was a one-time problem, however whilst I knew my recent order had been delivered, I heard nothing from the recipient. It was only when I messaged him to check in that he liked the present, that he confirmed there was no note, no card, no reference to sender included, despite the fact that I'd left a gift message. Kind of spoils the element of gifting when the recipient has no idea who it's from. It's such a shame that service can be really poor, as truly, the products are fantastic.”

Helpful Report

Posted 4 years ago

“How dare you inform me today that you cannot deliver the Christmas present I ordered for my 85 year old mother on 3 November 2021 for delivery on 20 December 2021. Covid is not an excuse for you not to fulfil my order in fact if you read your email to me when I chased as I hadn't received my order you assured me it would arrive by today, it was packed and ready to go! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. You have had my money since November! I can assure you that I will be reviewing you company online for others to see so they don't get false promises to avoid being left in the situation I am now, with no present for my mother despite your assurances you would be fulfilling my order!”

Helpful Report

Posted 4 years ago

“Corporate Christmas gifts I ordered have now been delayed twice from an original delivery of Dec 17th, to Christmas Eve, and now Dec 30th, which is an unacceptable delay. A request I made for an order cancellation after the first delay, as Christmas Eve was too late, has been ignored. Very poor communication, large delays, and a glitchy website has made this very frustrating. I will not be ordering from here again.”

Helpful Report

Posted 4 years ago

“After a failed order stupidly rebooked other items still in stock. Delivery date prior or on Christmas Eve promised but order confirmation then different and Dec 30th. Still no answer from Customer Services.....Really fed up. Company may win awards but service this Christmas has been very poor.”

Helpful Report

Posted 4 years ago

“Ridiculously over priced chocolates but might appeal to the "I saw you coming" crowd. Far better if you bought a conventional tin of chocolates and give the rest of the money to charity.”

Helpful Report

Posted 4 years ago

“I bought several biscuits for Christmas presents, so I haven't eaten them myself (however tempting they look!) So my rating is a 4 rather than 5 because I can't, alas, vouch for their taste. But the catalogue is gorgeous, the ordering process easy, and they arrived promptly, and well packed. I'm pretty sure the people I'm giving them to will enjoy them!”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“My recent order was a gift so I left a note for the person receiving them but they didn’t get it. It was only when I asked if they had received them that they told me there was no note. However they did go down a treat and said that the biscuits were delicious”

Helpful Report

Posted 4 years ago

“I bought the biscuits for Christmas presents will report back after I have heard from the recipients. Love the tins.”

Helpful Report

Posted 4 years ago

“Ordered biscuit boxes as corporate gifts for key clients. The main one arrived with impact damage to the tin, so it was not presentable. The boxes are only protected by a single layer of corrugated card in transit. Biscuits undamaged, but had to find something else quickly, which was a nuisance.”

Helpful Report

Posted 4 years ago

“I have bought several boxes to gift to friends this year. Delivery is always prompt, customer service is great and the biscuits are beautifully decorated and tasty. It would be good to see gluten-free and vegan Christmas tins offered next year.”

Helpful Report

Posted 4 years ago

“Lovely products and great customer service!”

Helpful Report

Posted 4 years ago

“Unfortunately I made an order for several Christmas gifts which arrived damaged and with missing items. I made two attempt to make contact and did not receive a response. A few days later the damaged item was replaced but the missing items were not and I still had not received any communication. I had to present the hampers ordered in a gift bag as the presentation box was missing.”

Helpful Report

Posted 4 years ago

“Very poor customer service. Large Christmas order not arrived and no sign that even dispatched. Rang 40 times - can't get through, can't hang on, can't leave message. Email says 2-3 DAYS to reply. Suspect I need to rapidly order other pressies from somewhere different. Love products and have spent lots with them but when sonething goes wrong, nothing.”

Helpful Report

Posted 4 years ago

“The biscuits are a wonderful present but I can't help but notice the considerable size of the tin has been reduced.”

Helpful Report

Posted 4 years ago

“Have known this company ( and invested in it many years ago) and trust their beautiful craft and tasty products. Bought some presents over Xmas and everybody loved them! Thank you”

Helpful Report

Posted 4 years ago

“Lovely fresh decorated sugar biscuits delivered in beautiful tin boxes. They make excellent treats and presents. I have purchased more than tens of products over the last two years and are always very well received.”

Helpful Report

Posted 4 years ago

“You cancelled my order (deciding to no longer deliver to Ireland) and left me no time to replace the gift with something else. I’ve ordered so much from you but to be let down when you’re ordering gifts leaves a sour taste and makes me wonder whether to trust you again.”

Helpful Report

Posted 4 years ago

“You took my order and then cancelled it much later as you decided you would no longer delivery to Ireland. You left me no time to find an alternative”

Helpful Report

Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,799 reviews