Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How dare you inform me today that you cannot deliver the Christmas present I ordered for my 85 year old mother on 3 November 2021 for delivery on 20 December 2021. Covid is not an excuse for you not to fulfil my order in fact if you read your email to me when I chased as I hadn't received my order you assured me it would arrive by today, it was packed and ready to go! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. You have had my money since November! I can assure you that I will be reviewing you company online for others to see so they don't get false promises to avoid being left in the situation I am now, with no present for my mother despite your assurances you would be fulfilling my order!”

Helpful Report

Posted 3 years ago

“Corporate Christmas gifts I ordered have now been delayed twice from an original delivery of Dec 17th, to Christmas Eve, and now Dec 30th, which is an unacceptable delay. A request I made for an order cancellation after the first delay, as Christmas Eve was too late, has been ignored. Very poor communication, large delays, and a glitchy website has made this very frustrating. I will not be ordering from here again.”

Helpful Report

Posted 3 years ago

“After a failed order stupidly rebooked other items still in stock. Delivery date prior or on Christmas Eve promised but order confirmation then different and Dec 30th. Still no answer from Customer Services.....Really fed up. Company may win awards but service this Christmas has been very poor.”

Helpful Report

Posted 3 years ago

“Ridiculously over priced chocolates but might appeal to the "I saw you coming" crowd. Far better if you bought a conventional tin of chocolates and give the rest of the money to charity.”

Helpful Report

Posted 3 years ago

“I bought several biscuits for Christmas presents, so I haven't eaten them myself (however tempting they look!) So my rating is a 4 rather than 5 because I can't, alas, vouch for their taste. But the catalogue is gorgeous, the ordering process easy, and they arrived promptly, and well packed. I'm pretty sure the people I'm giving them to will enjoy them!”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“My recent order was a gift so I left a note for the person receiving them but they didn’t get it. It was only when I asked if they had received them that they told me there was no note. However they did go down a treat and said that the biscuits were delicious”

Helpful Report

Posted 3 years ago

“I bought the biscuits for Christmas presents will report back after I have heard from the recipients. Love the tins.”

Helpful Report

Posted 3 years ago

“Ordered biscuit boxes as corporate gifts for key clients. The main one arrived with impact damage to the tin, so it was not presentable. The boxes are only protected by a single layer of corrugated card in transit. Biscuits undamaged, but had to find something else quickly, which was a nuisance.”

Helpful Report

Posted 3 years ago

“I have bought several boxes to gift to friends this year. Delivery is always prompt, customer service is great and the biscuits are beautifully decorated and tasty. It would be good to see gluten-free and vegan Christmas tins offered next year.”

Helpful Report

Posted 3 years ago

“Lovely products and great customer service!”

Helpful Report

Posted 3 years ago

“Unfortunately I made an order for several Christmas gifts which arrived damaged and with missing items. I made two attempt to make contact and did not receive a response. A few days later the damaged item was replaced but the missing items were not and I still had not received any communication. I had to present the hampers ordered in a gift bag as the presentation box was missing.”

Helpful Report

Posted 3 years ago

“Very poor customer service. Large Christmas order not arrived and no sign that even dispatched. Rang 40 times - can't get through, can't hang on, can't leave message. Email says 2-3 DAYS to reply. Suspect I need to rapidly order other pressies from somewhere different. Love products and have spent lots with them but when sonething goes wrong, nothing.”

Helpful Report

Posted 3 years ago

“The biscuits are a wonderful present but I can't help but notice the considerable size of the tin has been reduced.”

Helpful Report

Posted 3 years ago

“Have known this company ( and invested in it many years ago) and trust their beautiful craft and tasty products. Bought some presents over Xmas and everybody loved them! Thank you”

Helpful Report

Posted 3 years ago

“Lovely fresh decorated sugar biscuits delivered in beautiful tin boxes. They make excellent treats and presents. I have purchased more than tens of products over the last two years and are always very well received.”

Helpful Report

Posted 3 years ago

“You cancelled my order (deciding to no longer deliver to Ireland) and left me no time to replace the gift with something else. I’ve ordered so much from you but to be let down when you’re ordering gifts leaves a sour taste and makes me wonder whether to trust you again.”

Helpful Report

Posted 3 years ago

“You took my order and then cancelled it much later as you decided you would no longer delivery to Ireland. You left me no time to find an alternative”

Helpful Report

Posted 3 years ago

“I purchased the 4 tins of Christmas biscuits as gifts so sadly I haven’t eaten any of them!!! I can definitely say that they look totally amazing & I’m sure they will be thoroughly enjoyed by the lucky recipients. The delivery was very prompt & they were packaged safely & with care.”

Helpful Report

Posted 3 years ago

“My order still hasn’t arrived. Very disappointed that in my contact with Biscuiteers they will take 3-5 days to reply. Too little, too late.”

Helpful Report

Posted 3 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews