Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a "new baby" box to my friends and they weren't sure whether to eat them or just admire them ! With encouragement they ate them and enjoyed all of them :o) All arrived in one piece.”

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Posted 6 years ago

“Such beautiful product! So much care is taken in making the biscuits and they taste amazing! Delivered promptly and securely too. Thank you from my mum for her Snowman Christmas box, she loved it and it made her smile.”

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Posted 6 years ago

“Well, they were a present for friends who took me to Denmark for a treat. They absolutely loved them and they made such a lovely change from flowers. They thought they were too pretty to eat ...... but they managed somehow and are trying to save some for Christmas, but not doing terribly well as they are delicous. Thank you Biscuiteers....... All for one and one for all! And the rest for me :)”

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Posted 6 years ago

“I bought them as gifts They looked fantastic as usual”

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Posted 6 years ago

“Very expensive for what they are”

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Posted 6 years ago

Hello, Thank you so much for your review and I am so sorry you feel this way. Our items are a little more premium than your Supermarket biscuits just because every biscuits is hand cut and hand iced to ensure the highest quality, as well as every tin being hand stickered. A member of our customer service team will be in contact with you though to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“So disappointed! Ordered a wedding cake biscuiteer for a friend and it was broken when she opened it. I did email Biscuiteers to complain but they did not respond back to me 👎🏼”

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Posted 6 years ago

Hello Tracey, Thank you so much for taking the time to leave a review. I am so sorry to hear that your Biscuiteers gift arrived damaged, this is so disappointing and we apologise for any inconvenience this may have caused. We don't seem to have received an email from yourself but a member of our customer service team will now email you to resolve this for you. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Great service. Great tasting chocolates.”

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Posted 6 years ago

“Very disappointed that I could not purchase two replacement biscuits for Christmas boxes due to a missed letter in the personalised message. Certainly not 100% biscuit happiness as stated on the site rather two children disappointed in the gift for their grandparents. I was a returning customer having purchased a number of boxes in the past but if a simple icing issue cannot be rectified then I would not risk ordering again.”

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Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry that we were not able to accommodate you with this issue. Unfortunately, as the spelling mistake had been made at checkout our icers were none the wiser and did spell the name as outlined in the order. Unfortunately, we don't have spare stock of biscuits from specific tins to send out so we just weren't able to accommodate on this occasion. However , we would be more than happy to send out a personalised letterbox biscuit, if you wanted to purchase this as a replacement that could then be put in the tin. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“I’ve sent Miss Hug to my hubby, he loved it! I saw it when I came back from holidays and it’s great! Perfect! Beautiful cookie, all those papers, note, box and everything!!! Well done! Will use again!”

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Posted 6 years ago

“I ordered a biscuit as a get well surprise for a friend. I was kept inform of its progress & delivered on the day I requested. She was brill end with it & said it looked too good to eat!”

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Posted 6 years ago

“Very pleased with my order. It was delivered well and quickly”

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Posted 6 years ago

“My grandson loved his star biscuit. It didn't take him long to demolish it. Wonderful idea. Thankyou”

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Posted 6 years ago

“Absolutely loved them! My only thing I’d say is that they’re a little bit smaller than what I thought they’d be”

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Posted 6 years ago

“Attractively packaged, these biscuits are amazing both in looks and taste. Fantastic, speedy delivery to where ever you want and the personalised little card just adds to the finishing touch. The perfect unusual present for the man who has everything, my nephew was thrilled!”

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Posted 6 years ago

“Love the biscuits. Love the web site. Love everything about it. Thank you. Angela Harris”

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Posted 6 years ago

“I love this company from the unique design on the delivery boxes to the quality and variety of items they offer, with something to cover all occasions. My friend celebrated her 1st Wedding Anniversary today and I sent her the Heart Biscuit flanked either side by iced birds, for her Wedding I sent them the Bride & Groom Gingers and for my wedding acceptance I used the iced letter biscuit. I loved the design on the boxes and the fact that the items I have chosen are not too big to fit through the letter box. Delivery has always been as advised and communication has always been excellent. Would highly recommend if you are looking for a unique way to celebrate a loved ones special day or just to cheer someone up.”

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Posted 6 years ago

“The best thank you present to send - quick, easy, pretty and delicious!”

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Posted 6 years ago

“excellent idea for a present or any king of celebration”

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Posted 6 years ago

“Great quality super fast delivery”

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Posted 6 years ago

“I visited the shop last year, and loved them. So ive brought a few for Christmas presents this year I just hope they last till then haha.”

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Posted 6 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews