Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

Write Your review

Tell us how Biscuiteers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The presentation of the biscuit and packaging couldn't be faulted, it was beautiful, as was the handwriting with the personalised message. However the biscuit was rather small and quite dry which was a shame. It also in turn made it seem rather expensive. Style over substance sadly.”

Helpful Report

Posted 9 years ago

“Lovely biscuit but extremely small for the price”

Helpful Report

Posted 9 years ago

Hi Rebecca, Thank you for your review. All our biscuits are hand made and hand iced at our kitchens in London. We are sorry to hear that you are disappointed by the size of the biscuit and will certainly pass your feedback on to the product development team. The Biscuiteers

Posted 9 years ago

“It's quite an expensive way to send a message. I thought £10 for the biscuit was just about acceptable but then another £3 or £4 on top for delivery. To an address in central London. And then to find that it isn't despatched directly but goes via the Royal Mail sorting office first. The sentiment of the message was slightly lost as it took 3 days to deliver. Just stick first class postage on and send it out.”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for your review. We are sorry to hear you feel disappointed by the delivery of your biscuit. We do use very secure packaging to ensure that our biscuits arrive safely. We will certainly share your review with the production team. The Biscuiteers

Posted 9 years ago

“Sadly although I booked and paid for a Saturday delivery (the birthdays) the tin of biscuits did not get delivered until Monday pm. The recipient was pleased with the biscuits. You were just let down by the courier. I did ring to mention it.”

Helpful Report

Posted 9 years ago

Hi Angela, Thank you for your review. It is disappointing to hear that the occasion was missed by the late delivery. We are pleased to hear you have spoken with one our customer service executives who will have certainly spoken with the courier company regarding the late delivery. The Biscuiteers

Posted 9 years ago

“Lovely biscuits but sadly broken on arrival by post so perhaps best to visit the shop.”

Helpful Report

Posted 9 years ago

Hi Katherine, thank you for your review. We are really disappointed to hear that your biscuits arrived broken. One of our customer service executives will be in touch with you via email today to resolve this issue. The Biscuiteers

Posted 9 years ago

“Delivery was fine but the biscuit itself was quite small bit disappointed with the price and style”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your review. We are very sorry to hear you feel disappointed by the style and price of your personalised Christmas biscuit card. We always appreciate when customers get in contact, so your thoughts will definitely be shared with our development and design team. The Biscuiteers

Posted 9 years ago

“Biscuits look amazing but the only problem was I asked for delivery on the 17th of December and didn't actually receive it until the 19th of December. Not happy with the delivery service but everything else is good”

Helpful Report

Posted 9 years ago

Hi Oliver, Thank you for your review. We are sorry to hear you feel disappointed by the delivery service provided. I can see on your order that delivery was estimated on the 18th December with Royal Mail. As the delivery was made after the anticipated delivery date, we would certainly like to make this up to you. We will be in touch via email shortly to resolve the issue. The Biscuiteers

Posted 9 years ago

“Beautiful Nutcracker packaging and much anticipation in receiving these but I found the cookies themselves a let-down when I opened the box. Drab colourscheme, two-tone and rather beige/grey and piped in a hurry, with eyes missing and generally not as bright or magical as expected. I make royal iced cookies myself to a higher standard so I have perhaps unrealistic expectations but I have seen the product in the shop and thought this particular collection below par mainly due to the drab colours.”

Helpful Report

Posted 9 years ago

Hi Anne, Thank you for your review. We are sorry to hear you feel disappointed by the presentation of your Nutcracker biscuit tin. Each of our products are hand-iced by professional icers in our kitchens in London. We have spent a lot of time and effort perfecting our biscuits so it is always disappointing when we hear something isn't right. We will certainly pass your comments along to our icing team. The Biscuiteers

Posted 9 years ago

“When ordering online, the Black Friday discount code given me by Biscuiteers didn't work, and I had no reply to my "help" email as it was the weekend. (I did receive one on the Monday with another code, but by then I had ordered the biscuits using a smaller discount code). We haven't given the gift yet! However, we were surprised at how small the tin is. Hopefully the biscuits will be tightly packed inside and undamaged. We were pleased to read on the website that the biscuits will last for a long time if unopened, but it would be helpful if this could be displayed more prominently.”

Helpful Report

Posted 9 years ago

Hi Shirley, Thank you for your comments. We are sorry to hear you experienced problems with our promotional offer on Black Friday. We can see from your order that you purchased one of our Nativity biscuit tins. This tin has 13 of our delicious handmade biscuits which we feel is fairly reflected in the price of the tin. We have spent a lot of time and effort perfecting our packaging to ensure that biscuits arrive with recipients safely. Using a little bit of icing, each of the biscuits will be stuck to glassine paper. The biscuits are then surrounded by further protective glassine paper to keep them safe on their travels. We always appreciate customer feedback so will certainly pass your comments regarding website information on to our web design team. The Biscuiteers

Posted 9 years ago

“I was pleased with the ease of ordering and speed of delivery. I loved the packaging the buscuits were presented in. I am really disappointed at the size of the product in relation to the price paid. I don't think it is great value for money. Plus, it is slightly frustrating that I am unable to check the actual products (particularly the personalisation) before I hand them to the recipients, as I will ruin the wrapping if I do. I just hope they look OK.”

Helpful Report

Posted 9 years ago

Hi Alexandra, Thank you for your comment. We are sorry to hear you feel disappointment by the size of your biscuit cards. Here at Biscuiteers all of our products are completely handmade, from the rolling out of dough to the icing stage and packaging. We feel the price of our products truly reflects the love and effort which goes into each and everyone of our special products. We will certainly pass your thoughts along to our production team as its important that our customer's opinions are always voiced. The Biscuiteers

Posted 9 years ago

“Morning my order has not arrived and was a gift for a friends 40th 2 days ago. I can see you posted it on 01/12/15 but has not arrived 1 week later Thanks Linda”

Helpful Report

Posted 9 years ago

Hi Linda, Thank you for your comment. We are sorry to hear your order has not arrived with the recipient. We will be in touch via email to resolve the matter. The Biscuiteers

Posted 9 years ago

“Hopefully this order got to the recipient on the right day, I haven't heard from them yet, so have to trust you. My previous experience was not good as you sent out my order three times, on different days and it was all very embarrassing... However I decided to give you another chance. The product is great, beautifully packaged and lovely to be able to send in the post but your admin leaves something to be desired!”

Helpful Report

Posted 9 years ago

Hi Julie, Thank you for your comments. We are really sorry to hear you have had a bad experience with us in the past. I can confirm that your order was delivered to the recipient at 12:46 on the 28th November as requested. Please do not hesitate to get in touch via email if you have any queries. We hope the biscuit card was thoroughly enjoyed! The Biscuiteers.

Posted 9 years ago

“Sadly the biscuits were for Thanksgiving and they didn't arrive. Although you tried to chase it, they never got there :-( Hugely disappointing as my friend ended up with no pressie on Thanksgiving. You have kindly refunded me the money but I wouldn't take the risk again if it was for a specific event. However, usually I absolutely love your products and think the biscuits are inspired. I am a huge fan of your company and have recommended it to many people. The only reason I'm not awarding 5 stars or 10 on the recommending scale is purely due to the issues with delivery. Thank you.”

Helpful Report

Posted 9 years ago

Hi Jayne, Thank you for your comments. We are really sorry to hear that your experience didn't quite live up to previous experiences with us. Your comments will certainly be passed along to the head office team and we will also be talking to UK Mail about the quality of service provided for our customers. When our parcels are handed over to the delivery companies, we place our trust in them that they will get to our customers safely. This is a very important issue for us so is certainly something we will be following up closely. The Biscuiteers

Posted 9 years ago

“To be honest whilst I love what you show online I was a little disappointed with the final items. There aren't any provisions for writing on the 'cards' and certainly the smaller personalised ones aren't as large as I expected (I couldn't find dimensions when I looked online) and I will have to subsidise with something to go with them which at their price point is a little frustrating. I had hoped for them to be a perfect teachers present instead of the standard bottle of wine and a little more creative and suitable for the children to give.”

Helpful Report

Posted 9 years ago

Hi Melanie, We are sorry to here you are disappointed with the products you received. Our customer service team will be in contact via email shortly. The Biscuiteers

Posted 9 years ago

“Bit of a mix up on the delivery date as the Christmas gift was delivered in November. I am sure I did not put this date but there you are. The only offer I got was to get the recipient to refuse delivery and they would send another at the right time. Rather takes the surprise out of it doesn't it. Anyway not sure I would bother again as they obviously thought it was my fault.”

Helpful Report

Posted 9 years ago

Hi Sally, Thank you for your comments. We are sorry to hear you feel disappointed by the service provided. I can confirm that the 12th November was selected as the nominated delivery date. We will certainly pass this along to our web team to look into. The Biscuiteers.

Posted 9 years ago

“Great products to send as gifts, but I find the website terrible and clunky to use - I have been prevented from making an order recently as I could not enter the recipient's address - the form would not pick up 'Wiltshire' and so I couldn't get on to the next page. I gave up in the end.”

Helpful Report

Posted 9 years ago

Hi Jessica, Thank you for your comments. We always appreciate customer feedback so will certainly pass your comments, regarding the issues you encountered with the website to our development team. The Biscuiteers

Posted 9 years ago

“your product is good your website and the purchasing process is total rubbish and a major disincentive to visiting again”

Helpful Report

Posted 9 years ago

Hi Michael, Thanks for your comments. We are sorry to hear you feel disappointed by the website and will certainly pass your comments along to the development team. The Biscuiteers

Posted 9 years ago

“Your biscuits are fabulous. However your online ordering is awful. Every time I try and buy some biscuits from you I nearly give up each time as I have to keep inputting the same information as it won't accept it, and its just not user friendly, please take a look at it, many thanks”

Helpful Report

Posted 9 years ago

Hi Samantha, thank you for your comments. We are really sorry to hear that you experienced issues when placing your order. This is certainly something we will pass along to our development team and ensure they look into. The Biscuiteers

Posted 9 years ago

“Nice idea but biscuit a bit small for price and writing placed oddly, would have looked nicer spaced out more into the centre of the star.”

Helpful Report

Posted 9 years ago

Hi Rhiannon, Thank you for your review. We are sorry to hear that you feel disappointed by the presentation of your biscuit. This is definitely something we will pass along to our production team and endeavour to improve going forward. The Biscuiteers

Posted 9 years ago

“As always, the quality of the product was excellent, I am consistently impressed with biscuiteers. However, the delivery was shoddy and I paid £6.95 for a gift to be delivered 6 days late - totally unacceptable.”

Helpful Report

Posted 9 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews