Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were concerned that on the day we ordered, the website was down and we had to order by phone. We then found that the male blue Birthday cake was not being produced at all (although it was on the website the day before) and there was no direct alternative. We had to order a cup cake with no provision for a personal name on the biscuit. A previous order in September was easy and straight forward to process”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave us a review. I am so sorry for the issues we were having with our website that day. I can completely appreciate that this must have been very frustrating when trying to place an order. And I also apologise that the specific letterbox biscuit you wanted to order was out of stock when you could then place an order. We would have hoped the biscuit you chose was a good alternative and with the option to add a gift message with the delivery you still get to add a personalised message for the recipient. Please do let us know if we can help you in anyway though. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“I bought the letterbox running biscuits as a gift for my husband's first marathon, I was a little disappointed they couldn't be personalised with his time and number but lived the decoration. He opened the biscuits 2 weeks after I bought them but they tasted stale and of cardboard. The expiry date had 2 weeks left after opening so I don't know whether they have a short shelf life or if I was sent old stock. This was very disappointing as the decoration is beautiful. I emailed biscuiteers with my comments, but have had no response. I ordered a tin as a birthday gift before tasting these, I hope these don't taste the same.”

Helpful Report

Posted 6 years ago

Hello Angela, Thank you so much for taking the time to leave a review. We are so sorry to hear that you were not happy with the taste of your biscuits. This is really disappointing and we will be flagging this with our production team. All our biscuits leave our kitchen with a minimum of one month shelf life so your biscuits would be within date. I can see that you are in contact with our customer service team to resolve this and we apologise for any inconvenience this has caused you. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Very well packaged gift. Biscuit was beautifully decorated, but sadly the taste was bland. Overall dissapointed.”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for placing an order with us and I am so sorry to hear the biscuit didn't taste as it should. This is really disappointing and a member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Disappointed that for GBP 65 per tin that they tell you the flavours inside the chocolates, but not which one was which.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to have disappointed you, this is the last thing we would want to hear. All our chocolates should have a description within the lid to outline what chocolate is what flavour so I am very surprised to hear that your chocolates did not have this. A member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“I ordered the Tea & Biscuits tin as a gift for a friends birthday, as I live abroad it was great being able to select dates and leave a gift message. Unfortunately the delivery was late though so I’m not totally happy with the service. Friend tells me they taste good though.”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for taking the time to leave a review. I'm so glad to hear the recipients enjoyed the taste of the biscuits. Having tracked your delivery I can see that delivery was attempted within the time frame we state for our Royal Mail next day service but I believe no one was in to sign for the parcel so a calling card was left. I can then see a collection of the parcel was made the following day. We do apologise that delivery was not successful on the first attempt but for our larger tins we do require a signature on delivery. Thank you so much for placing an order with us. Kindest Regards, Biscuiteers x

Posted 7 years ago

“They do look good but for the price i also expected them to taste good and was disappointed, they were average at best. If you want a biscuit that looks good these are perfect but there are better tasting biscuits available for a fraction of the price.”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for taking the time to leave us a review. I am so sorry to hear that you were not happy with the taste of the biscuits, we wan't our biscuits to taste just as good as they look so we will be taking your feedback extremely seriously. A member of our customer service team will be in contact with you shortly to discuss this further. Thank you and Kindest Regards Biscuiteers x

Posted 7 years ago

“Nice packaging, but my delivery (a birthday card package) did not arrive on the correct date. When I asked biscuiteers about it they just drew my attention to their ‘95%’ delivery estimate. Certainly not 100% ‘biscuit happiness’ as another part of the website claims.”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for taking the time to leave a review. With our Royal Mail service we do say that 95% of deliveries will arrive the day you select at checkout and a small amount can arrive the following working day. However, having tracked your order I can see that your order was delivered on the day you selected at checkout, perhaps just later than when you initially contacted us. I hope the recipient enjoyed their gift. Thank you and Kindest Regards Biscuiteers x

Posted 7 years ago

“Beautifully decorated biscuit I purchased the item as it was advertised as a biscuit card, however when it arrived the biscuit was in its own box and the 'card' was a folded piece of paper I would not have made the purchase had I realised it was not all incorporated into a card £14 including delivery for a biscuit is overpriced”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for taking the time to leave a review. Our Biscuit Cards are a singular biscuit nestled inside our hand-illustrated gift boxes. They make gorgeous gifts and what’s more our keepsake boxes are perfect for storing bits and bobs once the the biscuit has gone. For all orders you also have the option to include a printed gift message to let the recipient know who the gift is from. We do try to make this clear on each items product page through images and product description but we do apologise for any confusion here. We really hope the recipient enjoyed their gift. Thank you and Kindest Regards Biscuiteers x

Posted 7 years ago

“Biscuits arrived in Hong Kong on time but sadly two of the biscuits were smashed upon arrival. There was no personalisation evident. Recipient said biscuits were delicious however. I would not order for overseas again .”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for taking the time to leave us a review. We are so sorry that your biscuits arrived damaged, this is really disappointing and a member of our customer service team will be in contact with you directly to discuss this further. Thank you and Kindest Regards. Biscuiteers x

Posted 7 years ago

“Beautiful biscuits, buts sent an email about the delivery for Valentine’s Day being late & no one has bothered to contact me!!!!”

Helpful Report

Posted 7 years ago

Hello Pam, Thank you for taking the time to leave us a review and for sending us an email. I can see that a member of our customer service team has now replied to your email explaining our delivery process. We apologise if you were waiting for a reply, we do say that it can sometimes take up to 24 hours to receive an email reply. We really hope the recipient enjoyed their gift. Thank you and Kindest Regards. Biscuiteers x

Posted 7 years ago

“Lovely but expensive I’m guessing the expense is in the packing and delivery however they are pretty I feel the lady I spoke to on the phone could do with one it may just cheer her up :)”

Helpful Report

Posted 7 years ago

Hello, thanks for taking the time to leave a review! We're glad that you liked your biscuits. If there is anything at all we can help with please don't hesitate to get in contact with us via yum@biscuiteers.com. The Biscuiteers x

Posted 7 years ago

“My friend was very happy with the biscuit, but I ordered it on Saturday and she didn’t get it until Friday. Too long for the delivery price paid”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave a review. A member of our customer service team has been in contact with you as we would never expect our delivery service to be delayed to this extent and we would very much like to arrange reimbursement for the inconvenience caused. The Biscuiteers x

Posted 7 years ago

“Didn’t arrive on the day I selected.”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to leave a review. With our Royal Mail delivery service it is not guaranteed that the delivery will arrive on the selected day, as some deliveries do need a little extra time and arrive on the next working day. We do try to make this clear on our website and in the confirmation email. Please note that we have a courier service which guarantees the arrival of your order on the chosen date. The Biscuiteers x

Posted 7 years ago

“The biscuits themselves were absolutely stunning and the 2 orders I placed were well received. What I didn't expect was that after paying for a nominated date for delivery that the actual delivery was delayed until after Christmas. Not what I expected.”

Helpful Report

Posted 7 years ago

Hi Leoni, thank you for taking the time to leave a review. We are really sorry to hear this. Our Customer Service team have been in contact with you via email regarding this issue. We do apologise for this, we have been let down by DPD on this occasion and we hope to get this resolved ASAP for you. The Biscuiteers x

Posted 7 years ago

“Was a good lazy family idea for me as I was unable to get to the shops this year. However, there wasn’t a lot of biscuit for the money!!”

Helpful Report

Posted 7 years ago

Hello Taya and thank you so much for taking the time to leave a review. We really do appreciate all feedback from customers and we have taken your comments on board. We have received an incredibly high number of calls and emails this festive period and so it has taken us a little longer to get back to customers than usual to respond and we are very sorry about this! The Biscuiteers x

Posted 7 years ago

“Lovely company with great products! But my previous order had the wrong message in it - because I didn’t notice this on the email it was my error. I ordered again last Tuesday for delivery on Friday, and the item did not arrive until late Monday. The very helpful member of customer services replied to tell me that delivery cannot be guaranteed this time of year but your website does not make this clear. Delivery was refunded. So overall a good product, lovely packaging and good customer service... but I seem to be unlucky!!”

Helpful Report

Posted 7 years ago

Hi Jenna, we are so sorry to hear that. I believe that a member of our Customer Service have been in touch with you about the late arrival of your order and we hope that you feel it is resolved. If there is anything else we can help you with please don't hesitate to contact the Biscuiteers customer service team via yum@biscuiteers.com. The Biscuiteers x

Posted 7 years ago

“I always get the Christmas cookies to refill our lovely cloth calendar we bought from you, and love the beautiful cookies. But this year because some of the details icing seems so fine and thin many of the cookies were very damaged when I opened the box when it was delivered. Many of the cookies had come off the layered paper they were meant to be stuck to with the icing on their back. SO it is sad to have so many damaged cookies because in the past they were always perfect and in tact.”

Helpful Report

Posted 7 years ago

Hi Aulani. We're very sorry to hear that your biscuits were not up to our usual standards - I believe that a member of our Customer Service has been in touch with you about this. We certainly don't want anyone to be left with a broken biscuit so hopefully we can resolve this for you asap. The Biscuiteers x

Posted 7 years ago

“They look fabulous and they are a present so can't comment on taste”

Helpful Report

Posted 7 years ago

Hello, we're so glad to hear you liked the look of your biscuits, we can assure you that they taste great too! The Biscuiteers x

Posted 7 years ago

“Very nice biscuit and iced nicely but wouldn't say it's worth the price. Nice if you're willing to spend more as a gift but don't really got much for your money as the biscuit is as small as a digestive.”

Helpful Report

Posted 7 years ago

“The product was great but let down by late delivery. I paid for next day delivery and received reassuring emails stating that my order had been received, had been made and was ready for delivery the following day. Unfortunately on the day of my friends birthday I received a text that stated that Biscuiteers had not got my order to DPD on time for it to be delivered as promised. Very disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. Unfortunately we were let down by our courier company on the day of your delivery, and any customers affected have been contacted directly, so I do offer my sincerest apologies for this and hope that this has been resolved for you. I do hope that the product was enjoyed despite being a day late. Please do contact yum@biscuiteers.com with any further comments or queries you may have. Biscuiteers x

Posted 7 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews