Name: Bloomex
Rating: 1.28

“Terrible. Sent an orchid to my mom (what my father used to get her because she loved them) Sent the smallest orchid ever in a box literally 3 times its size for 80$. Emailed and got an AI answer accusing me of manipulating photo angles. (Flower was right next to the box, taken by my 72 year old mom) Terrible company. Terrible service. Check their IG photos with 3 likes and 100 angry comments. Please avoid”

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Posted 2 months ago

“Pretty bad service!!!🤬🤬🤬🤬🤬🤬 My son bought your flowers to send me on Mothers Day and nothing showed up. Pretty embarrassing for my son who had a beautiful intention to give me something for mother’s Day and A BIG NOSHOW!!!! 😡”

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Posted 2 months ago

“I made an order over the phone with these guys. About 10 - 20 minutes later they emailed me to say they changed the delivery date for 5 days later due to supply shortage. I immediately called back minutes after getting this email and cancelled, and went through a different store. Well... they never cancelled it on thier end and went ahead to deliver the flowers 5 days later and charged me for it still. I contacted them after my dad called to ask why i sent 2 different flower deliveries. When i contacted them, the agent told me that i had not cancelled in time - that i had cancelled after the flowers were already in transit. This was a complete lie. I had canceled less than 10 minutes of getting their email! I asked to speak to a manager and was told someone would contact me within 24 hours. No one did. I called back again the next day and was told the same, that they would have cancelled it for me but that I had not cancelled until after they were in transit. Again i asked to speak to a manager and they told me one wod call within 30 minutes. Guess what, no one called. I called my credit card company to dispute this purchase. They could not help me because my dad had accepted the flowers (had he known, he would have refused to accept, and then my credit card people could have reimbursed me.) Which sucks cause how are the people getting the flowers supposed to know to refuse in this senario right? Bloomex refused to refund me for their mistake and instead offered store credit (which i'll never use likely) or a gift basket (which we all know wont equal the real value of my 90 bucks). I brought this to the Better Business Bureau's attention. They mediated between us but Bloomex would not refund me my cash, nor would they admit their mistake. I refused their store credit and gift basket, because human error I understand, and an apology for thier error would have been accepted with store credit. The fact that they refuse to admit there was a mistake on thier end and continue to blame me its absolutely unbelievable! I have the emails, they have records of my calls. So the proof is in there. I feel like ive been scammed and lied to. Terrible service. Oh by the way, if you go through florist.ca that is them as well. Becareful!! Dont get ripped off like I did!”

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Posted 2 months ago

“Scam! Ordered large and received small and garbage! Disgusting truly how they rip people off”

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Posted 2 months ago

“I am very disappointed with Bloomex, I live in Calgary, Alberta. I did command last week on May 4th. i think the flowers with the jar of jam is so nice. its so cool for my mom. My mom live in Quebec near Ontario. its long distance. i missed so much my mom. My mom received the flowers last Friday. Yesterday, I did chatted my mom and my brother Pat. He show me the gift of my mother. its so horrible and disgusting. half flowers are died and half flowers are alive. and the jar of jam is so small then the picture its fake publication. the card is very ugly without love. the letter of love is with the publication discount 15% its very ridicule. i lost 70 dollars. My mom is so sadly. i want to hug my mother. How i have feel about my mother.”

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Posted 2 months ago

“They have consistently poor service, flowers substandard, paid for vases that were not provided, missed delivery dates, promised discounts never applied to account. Tried to cancel my account and unsubscribe, but no online avenue to do this. will never use their services again. recommend not using them.”

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Posted 2 months ago

“Ordered flowers for Mother’s Day from Bloomex 2 days prior to Mother’s Day paid $20 extra to have them delivered early in morning It’s the 11th and just got an email saying that they will be delivered tomorrow May 12th Called asking for a complete refund and they would not refund I will never order from here again and hopefully no one else will”

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Posted 2 months ago

“I live in Alberta and ordered a bouquet of mother's day flowers for my mother in law in the Hamilton, Ontario area early in the week to ensure we could get in the queue. Payment was processed and delivery was promised for early on Mother's Day. This was so important to our family for specific reasons disclosed to the CSR. They failed to deliver the flowers as promised. I've been trying to sort out what happened, spending 2 hours on hold getting disconnected each time and told they were having courier issues and that a supervisor would call me back within 48 hours. Completely unacceptable with an utter lack of competent customer service. I then accidentally hit 1 for a new order and was answered almost immediately, but when they found out the reason for the call, I was conveniently placed on hold for another 15 minutes before getting disconnected once again. I've emailed their customer care contact, and have left a message at their head office in Calgary for a call back. As far as our family is concerned, never again!”

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Posted 2 months ago

“I had an extremely disappointing experience with Bloomex this Mother’s Day. I paid an extra $20 for guaranteed delivery between 9am–12pm, but the flowers never arrived at all. After calling customer service multiple times, I was finally told that the warehouse never processed my order. Despite this being completely on their end, they are now refusing to provide me with a refund. This was supposed to be a special Mother’s Day gift, and instead it turned into a stressful and frustrating experience. Charging extra for a delivery window you cannot fulfill and then denying a refund for a failed order is unacceptable. I would strongly caution others before ordering from Bloomex.”

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Posted 2 months ago

“I had an extremely disappointing experience with Bloomex this Mother’s Day. I paid an extra $20 for guaranteed delivery between 9am–12pm, but the flowers never arrived at all. After calling customer service multiple times, I was finally told that the warehouse never processed my order. Despite this being completely on their end, they are now refusing to provide me with a refund. This was supposed to be a special Mother’s Day gift, and instead it turned into a stressful and frustrating experience. Charging extra for a delivery window you cannot fulfill and then denying a refund for a failed order is unacceptable. I would strongly caution others before ordering from Bloomex.”

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Posted 2 months ago

“The flowers I received for Mother’s Day arrived in a box that was left in the mail locker, as I opened the box I saw that the flowers were the worst quality, they were stuck in a little oasis wrapped in green plastic and the glass vase was loose in the box. The flowers were old and just like something you would get on sale in a supermarket and stuck them in a box! Very , very unprofessional, a ripoff. Don’t use this company, horrible service!”

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Posted 2 months ago

“Je suis très contrarié du bouquet que ma mère a reçu pour la fête des mères. Vous avez envoyé un message annonçant que les fleurs seraient différentes à mon bouquet choisi dans votre site Web. Mais franchement, c'était plus un bouquet pour funerailles. Tout en blanc au lieu des couleurs printanières. Au moins la fleuriste a inclus 2 petits rouges. C'est comme une fleuriste qui a choisi des restants de fleurs. Pas de couleurs. Pas de roses. Enfin, un bouquet tellement laid!! Quelle expérience désagréable cette année.”

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Posted 2 months ago

“POOR SERVICE!!!!! DO NOT ORDER FROM HERE!!!!! Paid for same day delivery but never got anything delivered, ruined the Mother’s day for me. Will never recommend this for special occasions.”

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Posted 2 months ago

“Ordered flowers for Mother's Day delivery. Even though I ordered them on Friday, they were never delivered. When I called, I was left on hold. Finally emailed them and while they did respond initially asking for the order number, they still haven't responded as of 8 pm. Imagine having a business that's main job is delivering on milestone holoidays and not being able to accomplish that?”

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Posted 2 months ago

“DO NOT ORDER FROM HERE!! ITS A COMPLETE SCAM!! I sent my Mother-In-Law an arrangement for Mother’s Day and they arrived 1 day early (not a big deal) but were completely different from what the picture showed. I was told that ‘in the event of a shortage of specific flower or plant types or colors, we reserve the right to substitute with alternatives of equal or greater value’. I’ve attached the pictures of what I ordered and what was delivered. Totalling $67! After reaching out to complain I got the same automated response from their email address. This company is a complete scam and not worth a single penny. Please do yourself a favour and never order from here, I wish I had looked up the reviews first because I’m yet to find a positive one. If I could rate this a negative number /5 I would. So disappointed companies can continue to get away with this.”

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Posted 2 months ago

“Run, run, run from Bloomex! They know how to ruin your special occasion.Two bouquets of wilted flowers arrived yesterday morning. Looked nothing like on the picture. Flowers started shedding petals last night. they are all brown this Mother's Day morning.”

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Posted 2 months ago

“90$ bouquet, looks nothing like the picture, customer service's response (having denied my request for refund) "Photo serves as a representation of the potential of the bouquet". The fact that an fb page with 4.4k members exists that solely consists of complaints against bloomex should tell you everything you need to know about this company. Yet another occasion ruined by a tacky bouquet that looks nothing like the picture. For the past 3 years the quality has taken a serious dive, prior to that we always received exquisite arrangements. The last few orders we've paid $70-$90 for something I can get at the pharmacy for 11$....”

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Posted 2 months ago

“I ordered the deluxe birthday mug bundle. The mug was replaced with a cheap mason jar, the flowers were sparce and the balloon was deflated. I was embarrassed when my daughter in law received it!”

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Posted 2 months ago

“Half dead flowers arrived this morning from my children, it was not what they order for my Mother’s Day gift. It seems they only answer the phone if you want to place an other. Do not waste your money! Shirley”

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Posted 2 months ago

“My sympathy basket was delivered upside down. Broken plants and dirt scrambled everywhere.”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Bloomex Reviews