Bloomex Reviews

Name: Bloomex
Rating: 1.33

1.3 Rating 416 Reviews

8 %

of reviewers recommend Bloomex

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1.3

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 26th October 2025

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising. Ordered a bouquet for Mother’s Day and the quality, overall product what no where close to what was advertised. Photos show what I ordered vs what was delivered. Extremely disappointed. Don’t waste your money!”

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Posted 5 months ago

“They refused to deliver on the day promised, even though I found a local florist who was quite capable of making that delivery. Customer service is a joke; repeated calls were dropped or "forwarded" (!!!). Even the chat box stopped responding. And they would not even agree to cancel the order! Worst customer service I have experienced in ages.”

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Posted 5 months ago

“Horrible service, ordered flowers 3 days in advance. It will only arrive tomorrow. Reps kept telling me flowers would arrive saturday or sunday at the latest for mothers day.”

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Posted 5 months ago

“Yesterday, I attempted to order a bouquet for my elderly mother through your website. The site repeatedly gave me an error message: “bloomex.ca says user not found.” After wasting time trying to resolve this online, I was forced to call Bloomex to place the order manually. The representative assured me the flowers would be delivered to my mother’s retirement facility by 6 or 7 PM Mountain Time, at the latest. I made it clear how important the timing was, given her age and the setting. Despite this, I did not receive any confirmation that my order was processed until 6 AM Pacific this morning. As the day went on and no delivery update arrived, I called Bloomex several times. Each time, your call recording cut me off, claiming all agents were busy. The online chat was equally useless-I waited 20 minutes with no response before finally shutting down the chat. When I finally got through to someone through your phone support (after being passed around from customer support person to customer support person), they said they would call the carrier then call me back to update me, but I never heard back. After yet another call to them (30 min later), I was told the flowers would arrive before 9 PM Mountain Time and that they had no way to reach the carrier because it was a courier. A Mother’s Day bouquet arriving at 9 PM for an elderly person in a retirement facility is absolutely unacceptable. Your support staff clearly have no idea what’s going on, and reaching them is a nightmare. The live chat doesn’t work, and the phone system is broken. At 9 PM Mountain Time today (Mother's Day), your website claimed the order was delivered. My mother, however, had received nothing. Only after I called her did she find the bouquet abandoned outside a neighbor’s door-no knock, no phone call, not even the correct address. There were no SMS updates to me as I'd requested on my account and order. To make matters worse, when she opened the box while I was on the phone, the bouquet inside was not only ugly, but absolutely not what I ordered. I was mortified that this is what was sent in my name - for $70! The 'bouquet' looked like it had been purchased from a convenience store - at best. This is a complete failure on every level: The order was not delivered to the correct address. There was no attempt to notify the recipient. The product received was not what I ordered and was of shockingly poor quality. Your customer support was unreachable or unhelpful at every turn. I've run a business for 23 years, and I wouldn't be in business if this was how I treated my customers. Bloomex has failed to deliver on its promises in every possible way.”

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Posted 5 months ago

“Please do not waste your money or time. They do not deliver on the day you request for who knows why. I gave them a second chance and I regret it. I've had nothing but horrible service from this company. Customer service is a joke. Ignorant, rude and 0 ability to take accountability. Slow to respond and keep giving me the run around. Totally incompetent and should be shut down. Going with a competitor next time.”

Helpful Report

Posted 5 months ago

“My wife ordered flower for her mom in another provance for Mother’s Day and paid extra to get delivered on Mother’s Day. They delivered the flowers Friday not Sunday. Wasn’t the flowers she chose or in the basket shown. Been in contact with them 6 times and be getting the runaround. Say they can’t give a refund just a store credit I can’t seem to use. Have been hung up on 3 times. Got told they contacted the manager but can’t contact him again. If I could give zero stars I would. DO NOT USE. Waste of money.”

Helpful Report

Posted 5 months ago

“I recently placed an order through Bloomex Canada, only to discover after the fact that I was charged in USD. As far as I am aware, Canada uses the CAD currency. This pricing discrepancy is not made clear until after the order is completed, which is misleading and unacceptable. Transparency around pricing—especially regarding currency—is a basic expectation. Please clarify why a Canadian-based service is charging customers in USD. Based on this experience, I will not be ordering again. Yet to find out what the quality of the flowers were.”

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Posted 5 months ago

“I will NEVER order from Bloomex.ca again! After having difficulty trying to place my order online, I spoke with a rep who took my order manually. I was assured the recipient would receive it a few days later on Saturday. The address was confirmed. On the morning tha it was to be delivered. I received an anonymous text stating the address was incorrect. I called Bloomex again to inquire as to why the delivery didn't happen and they gave me a totally different reason....stated it was given to a different courier service because it was outside of their delivery area. I was then told the delivery would not happen until the following week. I stated that was unacceptable and asked to speak to a manager. The request was debated and i was told they would tell me the same thing. I insisted that I wanted to speak to a manager again and was told I would receive a call within 24 hours. Well, here it is 5 days later and 2 more follow up contacts later (being told the same thing, that a call would be made within 24 hours) and still no call back. I cancelled the order and requested reimbursement. To date no refund. This company has the worst customer service. I would not recommend them to my worst enemy!!!!!”

Helpful Report

Posted 5 months ago

“Terrible, do not waste your money”

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Posted 5 months ago

“Promised local delivery, in the end send via courrier mail, delayed, and customer service was extremely rude. Wouldn't recommend at all, didn't want to cancel or refund order to I had to do a chargeback”

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Posted 6 months ago

“I paid extra for a next day delivery and 2xextra flowers. They were a day late, didn't have the flowers in stock, promised a "Designer" bouquet as compensation and "gourmet" chocolate. A wilted sad looking bouquet showed up. Not designer, no extra flowers and dollar store cookies. When I sent in a complaint they offered no compensation and sent a generic AI generated email in response. Save your money. Go to the grocery store. You will get better flowers there. Or support your locL florist like I should have.”

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Posted 6 months ago

“I paid extra for morning delivery. I called 3 times to see when it would arrive. They hung up on me. It came at 8.40 pm.no compensation. Do not order there. Terrible service!never again!”

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Posted 6 months ago

“The arrangement was small despite paying an upsizing option Only half the describe flowers were used. Sparse and not at all like the website picture.”

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Posted 7 months ago

“I have ordered from bloomex 2 times. One was for my manager because she lost her mother. The flowers arrived 3 days later then the actual delivery date and it was falling apart. It looked so cheap. I was so embarrassed. 2nd time was for my goddaughter 16th bday. I ordered deluxe and it had just carnation. It looked nothing like the picture. Please do not waste your money. Just to make up for my Goddaughter situation, I went to costco, bought 2 dozen roses and wrapped it myself and delivered it. I wish I can give bloomex zero.”

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Posted 7 months ago

“I was told, after making payment on a purchase, that the same arrangement could not be supplied. I should have been warned about this before payment was made. The $70 arrangement that was actually sent appeared to be worth no more than a small $10 arrangement you would buy in a supermarket. After the recipient sent a photo, I was flabbergasted. MOST CERTAINLY NOT IMPRESSED!!!!! Also delivered a day late.”

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Posted 7 months ago

“I ordered a bouquet with Bloomex but I’m not satisfied at all. First of all, the customer care doesn’t answer : I was sent a link to follow up my order but since it didn’t work I asked for an alternative but didn’t receive any answer. Secondly, in the delivery instructions I clearly said to deliver the bouquet at a specific time and it wasn’t respected (what if the recipient hadn’t been at home out of that timeframe?) and to call the person, which wasn’t done. In fact, the bouquet was left at the door and anyone could have taken it. Luckily someone took it and gave it to the recipient. I won’t use this company again.”

Helpful Report

Posted 7 months ago

“I wish I would have read the reviews before ordering. I have had nothing but a nightmare trying to deal with customer service. I ordered a bouquet that states a wide variety of colors. What was sent was cheap all red flowers. It looked like a Valentine's Day bouquet. It was a congratulations occasion. It was a day late getting to the destination and was left outside for the recipient...in a very cold climate. I messaged many times. The customer service reps are not allowed to stay on a call for more than 10 minutes. They said I had to call back to discuss my complaint further. Never will I buy from Bloomex again!”

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Posted 8 months ago

“My friend sent me flowers from Bloomex. The arrangement was so so, looked cheap, unprofessional, and not aesthetically pleasing. The next day, half the petals fell off on one of the roses, and another rose had a droopy head. On investigation, the head was snapped off sometime ago as the stem already turned dry and black. So the arrangement was 66% junk. The message was printed on a cheap, crinkled piece of paper, semi glued to the inside of the card. It was very cheaply done . I will not tell my friend because it would be embarrassing. Bloomex is counting people not speaking up no matter how poor the quality of the gift no doubt. So, I will never send Bloomex flowers myself.”

Helpful Report

Posted 8 months ago

“Horrible the bouquet sent was not the one I ordered, it came 4 days late of my anniversary, the flowers were wilted and damaged frozen into a block and delivered upside down, I called to express my dissatisfaction and was offered in store credit to buy a perishable food basket. I then asked to speak to a supervisor and was told they would call me back and its been 6 days with no return call THEY RIPPED ME OFF !!!!”

Helpful Report

Posted 8 months ago

“My order was received on time. However, it looked NOTHING like the photo on their website. When I contacted the company, this is the response I got. "Upon reviewing the provided pictures, we confirmed that the arrangement you received adhered to our policy and item description. While we strive to source flowers that closely resemble the images on our website, variations may occur due to differences in computer monitors and natural variations in crops. Additionally, flowers may shift during transportation or vary in appearance depending on the angle of the photograph. Nevertheless, the florist maintained the design and color scheme of the arrangement, resulting in a fresh and beautiful presentation" Very disappointed and won't use Bloomex again. The item sent was more than a variation, it was nothing like the one on the website. Lesson learned”

Bloomex 1 star review on 23rd February 2025

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Posted 8 months ago

Bloomex is rated 1.3 based on 416 reviews