Bloomex Reviews

Name: Bloomex
Rating: 1.28

1.3 Rating 576 Reviews

7 %

of reviewers recommend Bloomex

Company Reviews

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Metrics

1.3

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 1st February 2026

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use Bloomex. They let me pick Mother's day,May 10, for delivery of flowers, Charge me an extra 5 dollars for it. Then they change the delivery date to May 8 which was Free online. They wont respond to refunding me the extra charge that is no longer applicable because they cannot accommodate. Why would you let customers pick days you’re to busy to deliver on. let alone charge. Honestly Bloomex Do better, or stop. Take a hint with the other reviews. I’ll update on actual delivery when it happens.”

Helpful Report

Posted 2 months ago

“Ordered flowers to be taken to a funeral home & was notified days after delivery could not be met. Asked for a refund & was told not their policy but order a store credit which I did. They never reversed original charge. Helpdesk is just a fruitless effort. Wish I had looked at all the horrible reviews first. .never again!”

Helpful Report

Posted 2 months ago

“I could not be more disappointed in a company. Not only did the flowers not arrive on my mother-in-law’s 85th birthday as promised , customer service was severely lacking on the telephone. The flowers that did arrive a day late were not the flowers that I ordered.the greenery was smashed is spots from being stuffed into a tight box The arrangement didn’t look anything like the arrangement I had paid $100 for. I never got the SMS text that the flowers have been delivered. It felt awfully fishy when I had to pay for my order in full online and then give the recipients name and address. Of course, when I went to enter name and address of the recipient the field in the text box would not take it. That’s when I resorted to making the call to customer service. customer service did not introduce themselves, spoken in a very thick accent with rapid speech. I asked politely for them to slow down so that I could understand them better. They did not accommodate my request. I will not be ordering from Bloomex again.”

Helpful Report

Posted 2 months ago

“I ordered a bouquet of flowers for my friend’s 65th birthday and the picture that she sent to me of what arrived was nothing like what I had ordered. I ordered a super size blush and berry bouquet but she only received a small bouquet of mostly pink cheap looking flowers. I was very disappointed and spoke to customer service who asked me to send my concerns in an email with pictures, so we’ll see what happens….. it’s been eight hours and no response yet. I will never order flowers from this company again.”

Bloomex 1 star review on 25th April 2026

Helpful Report

Posted 2 months ago

“Please read the review before you order from this company. I ordered the flower arrangement Steal the show, and purchased the super size. What was sent was nothing at all like what was shown, and yes some flowers may be changed out due to one reason or another, but when the whole arrangement is not at all what you ordered, and what was sent is wilting, and the size was smaller then the basic size. I contacted bloomed right away, and trust me they don't care, and of course no refunds just a credit if you want to say $20 for a $125.00 order is. If they had to give refunds they would be out of business. This company are scammers. They should not be in business.”

Helpful Report

Posted 2 months ago

“Ordered a fruit baskets for a freind it was not wrapped so that things would stay together which i asked would be done. When delivered basket was upside down & all the fruit everywhere. Tried to report this & they asked me to send them a picture of it gave them my order number why cant they look, it up on their website. Will never use them again & people should be aware of their company”

Helpful Report

Posted 2 months ago

“Horrible customer service. I had ordered a delivery to arrive the Saturday. They emailed after my money had been taken to say they couldn’t deliver until TUESDAY! They never replied to my emails to cancel the order it was horribly embarrassing when my flowers turned up for my mother three day late! Additionally, they added an item to the order (biscuits) without telling me—and my mother had an allergy to one of the ingredients in the biscuits. I was mortified! This company should not be allowed to exist. I’m angry, disappointed and out money…”

Helpful Report

Posted 3 months ago

“Flowers were ordered to be sent for the death of a loved one. Bloomex took the address incorrectly and did not send the flowers until being contacted a week after the funeral. The flowers were received broken and wilting and a quantity that was embarrassing. The sender paid good money for this and the quality and quantity received could have been exceeded by our local grocery store for $12. After contacting Bloomex I got the old run around stating that they will review with management and get back to me.”

Helpful Report

Posted 3 months ago

“No contact with me the receiver. Found them on my doorstep with barely any water in the vase. Who knows how long they sat out there for. Two days later the flowers were starting to wilt. Very disappointed, these were a birthday gift from my daughter in England. Do better!”

Helpful Report

Posted 3 months ago

“BEWARE – SCAM Updating as this goes, but right now: they couldn’t deliver what they promised and are refusing to refund me. I spent almost an hour on the phone being told everything would be fine—location confirmed, delivery date confirmed. Then the day of delivery, my order gets put into “investigation” and no one even tells me. I had to chase them down myself. When I finally got through, all they could offer was delivery 4 days later (completely useless) and no refund—just a credit with restrictions. Not acceptable. I asked multiple times to speak to a manager—apparently that’s not possible. They can only “submit a ticket” for a callback… which never happened. On top of that: They can’t even tell me which florist my order was sent to Customer service replies feel copy-paste/automated I’ve asked repeatedly for a phone call and get ignored Now they’re publicly saying they “can’t find my order” So here it is: Invoice #5437789 At this point, this feels completely dishonest. Don’t trust the initial “good service”—it means nothing when they can’t follow through and won’t make it right.”

Helpful Report

Posted 3 months ago

“I really try not to write any negative reviews unless it’s serious and raises awareness in others. I placed a flower bouquet for my wife’s birthday—an occasion of deep personal significance. Last year, due to a serious injury, I was unable to do anything for her birthday. This year, I made a deliberate effort to make it special. Your company failed me completely. At the time of purchase, your representative, Mike, explicitly assured me that delivery would be completed by 12:30 PM. Around 2 pm after talking to another agent "Fred " assured that the delivery would be done by 6 pm. None of the commitments was honoured. The order did not arrive until approximately 8:00 PM—over seven hours late. By then, the damage was already done. My wife had left with her friends, and my children—who had been waiting—were forced to leave as well. The entire purpose of the surprise was destroyed. The moment was lost. What followed was even more unacceptable. Upon opening the package, I found the flowers to be dried, lifeless, and of shockingly poor quality. The teddy bear was deformed and mushy, the glass vase was broken, and the card was bent and carelessly handled. This was not a delivery—it was a complete disregard for basic standards of service and dignity. One word HORRIBLE. Stay away from them, and spend your hard-earned money on your loved one at the local florist who works hard, not on these kinds of commercial, unprofessional, no personal blood thirsty ones.”

Helpful Report

Posted 3 months ago

“I ordered a $150 floral spray for an out of town funeral from my father and family for his last brothers funeral. The morning of the funeral i was emailed to say they could not get the delivery done. The offered to send different flowers to one address the NEXT day. Not acceptable. I would not have even known if i didnt check my email. I called and they said all they could do is cancel to refund. Then i got an email indicating that they would not refund, rather give me a one time credit that i had to use all at once, and it didnt even cover taxes or delivery. Dont use Bloomex. Horrible service. Not what i needed for an already stressful time.”

Helpful Report

Posted 3 months ago

“Not only did Bloomex fail to deliver flowers on time, they sent flowers via Purolator to a location nearby for pick-up 2 weeks later while those receiving the flowers were not even home. Rather than offering a refund or trying again, they added insult to injury by offering a measly discount on a future order - brutal!”

Helpful Report

Posted 3 months ago

“Terrible, they have now stuffed up THREE orders and no assistance!! One of these being for a death for family in a different state and they didn't send them at all. Customer service and their solutions have been outrageously absurd and ridiculous. DO NOT BUY ANYTHING FROM BLOOMEX EVER”

Helpful Report

Posted 3 months ago

“DO NOT USE THIS FLORIST! I ordered a large standing funeral arrangement, but without any notice, Bloomex substituted it with something completely different and inappropriate. Instead of the substantial arrangement I selected, they delivered a small vase arrangement that even included blue flowers—hardly suitable for a funeral setting. The size, quality, and overall presentation fell grossly below expectations, especially given the emotional importance of the occasion. This was not a minor substitution—it was a significant downgrade. When I contacted customer service, the only resolution offered was store credit. Given this experience, I have no confidence in using their services again. Additionally, as a U.S. customer, a credit with a Canadian florist is not practical. Extremely disappointing experience. DO NOT USE!!”

Helpful Report

Posted 3 months ago

“Send Blooms Canada is Bloomex. I had the same awful experience with them as I have had with Bloomex and now I know why. Deceitful, terrible customer service, terrible products and no integrity. I attempted to rectify the issue I was having by Live Chat, Email and by phone. I finally received an email from Send Blooms Canada that was signed at the end by Bloomex. I will no longer order flowers from them or anyone else for that matter. I will be sure to let people know that they are one and the same company.”

Helpful Report

Posted 3 months ago

“I tried to order flowers for out of town, website wouldn't let me complete the order nor cancel it. I called the 1-888 number, the woman (who I could tell was working from home, there were kids yelling in the background) said the postal code was wrong. I Googled it, it was correct. I asked her to cancel the order. She confirmed I would not be charged. Surprise, I was charged $57.73 for $39.99 flowers, $14.99 delivery and $2.75 GST. I have now been advised that they won't give me my money back but that I now have a store credit of $57.73 for PRODUCT .. so I have to now spend $57.73 on flowers PLUS add delivery and GST on top of that. Really wish I had read reviews beforehand. Terrible company, terrible policies, terrible all around.”

Helpful Report

Posted 3 months ago

“Never, never use BLOOMEX services. My niece ordered a plant and speciality balloons from the US for the 75th birthday. Instead of sending the plant, they sent a cheap flower bouquet with NO balloons. When phoned to ask about the WRONG order delivered, they said, 'oh, we didn't have the plant. So we sent flowers'. They didn't even bother to call the sender for order change. The total amount paid for this order was USD 70 which needless to say, gone down the drain. Majority of their reviews on Google and BBB are 1* but in fact, they are 0*.”

Helpful Report

Posted 3 months ago

“First time I ordered a bouquet, the delivery was never made. After calling and asking why, the receptionist said a glitch caused the warehouse to not receive the order. When the next delivery date came, they dropped off the flowers at a VASTLY different time than instructed so they weren't received correctly. Instructions were for after 5pm, delivery was made before 11am. Lastly the flowers I ordered were not even CLOSE to resembling what the picture portrayed. Worst delivery I ever seen by far.”

Bloomex 1 star review on 25th March 2026

Helpful Report

Posted 3 months ago

“The owners of this company have no integrity. Their advertising is false and misleading. I ordered flowers for my sister's 70th birthday. The flowers delivered looked nothing like the ones I had ordered and they were in a bad condition. I rang the company three times and was told that I needed to forward photographic evidence of my order, as well as photos of the flowers received. I was told the 'email investigation team' had to look at it! They could give no explanation as to why the wrong flowers had been sent - the order number on my original order did not match the order on the box in which the flowers arrived and they had no answer for that either. On the third call, I asked for a refund and was told I would not get a full refund. They said someone would be in touch and that never happened! I rang again after a couple of days, the merchant apologised and said that someone would be in touch. Noone had ever contacted me. The owners of this company make a living out of lying to people and stealing from them- I hope that anyone who is about to purchase from these people reads all these truly worrying reviews. It is reprehensible that they are allowed to continue operating.”

Helpful Report

Posted 3 months ago

Bloomex is rated 1.3 based on 576 reviews