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Bloomex Reviews

1.4 Rating 248 Reviews

9 %

of reviewers recommend Bloomex

Company Reviews

1.4

Based on 248 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 12th May 2024

Bloomex 1 star review on 12th May 2024

Maria Rosa Stornelli

Bloomex 1 star review on 12th May 2024

Maria Rosa Stornelli

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bait and switch. Just wanted to send a cheap and cheerful bouquet with quick delivery and what the recipient received was so far departed from the purchase it's laughable. WISH I'D GOOGLED FIRST! I was told the flowers were at least fresh looking, guess that's something. First image is what I ordered, second image is what they got. This is a scam company, do not buy from them.”

Bloomex 1 star review on 19th May 2023

Bloomex 1 star review on 19th May 2023

Posted 1 year ago

“Damaged product & no response! I ordered flowers & a vase for Mother's Day 2023 to a senior's residence. The delivery man just dropped off the flowers in a box & the vase in bubble wrap at the front desk. When the front desk attendant picked up the bubble wrap vase, it was broken - she could hear the broken glass when holding the bubble wrap. I received to response to my composition - just a request for a review. * terrible product * terrible service * terrible staff, knowingly delivered a damaged product Re: Order 4050660, May 12, 2023”

Posted 1 year ago

“Poor reviews x 2 --- I would give zero stars if I could 1) 1st order the flowers were smushed and already wilting before I took them out of the box. They did not perk up once put in water. Looked like it could have been weeds from a ditch (I had even gotten the better package for more money), ended up getting flowers from local grocery store. 2) 2nd order: I ordered on a Thursday night for delivery a week away (Friday). Found out the next morning my mom (recipient) was going to be out of the prov at time of delivery so I contacted bloomex livechat immediately (less than 24 hours) and they said there was nothing they could do --- delivery wasn't for another week! --- except change the date of delivery. I chose another date and then they said new delivery date isn't available. No refund, no new date, no credit, nothing. Horrible experience all around. The flowers are getting delivered tomorrow -- "sometime during the day before 8pm" --- so I have to get to my parents house to pick up the delivery sometime tomorrow. I'll update my review on the quality of the second second order. I'm not holding my breath for good (or even decent) quality, fingers crossed I'm wrong.”

Posted 1 year ago

“This is the second and last time I will use Bloomex, the first order arrived 4 days late and in very poor condition. The second order was a day late when I asked it be cancelled, I was told I cannot be cancelled because it was in delivery. In fact it was not in delivery. It did not arrive for another 3 days and when it arrived it was in such poor condition the recipient did not accept the package. Now Bloomex is refusing to issue a refund. I have paid for services I have not received. Bloomex is a terrible company and do not recommend them to anyone.”

Bloomex 1 star review on 18th May 2023

Posted 1 year ago

“BUYERS BEWARE!! So disappointed, ordered Mother’s Day flowers Friday May 12th for my Mother. Flowers didn’t arrive until Tuesday May 16th in a box with no vase, personal note written on the back of the invoice and flowers extremely wilted. Bloomex claim to be Canada’s #1 florist but the quality of the flowers were terrible, not like the picture online. So misleading. What was supposed to be a beautiful surprise became something so disappointing!!! You can purchase better flowers at the grocery store and for less than $50.”

Posted 1 year ago

“No no no, these guys are terrible, customer service appalling and delivery times are false advertising, even when you pay the extra for delivery fee to get there on time”

Posted 1 year ago

“Buyer Beware - The Bloomex website was experiencing a “glitch” according to a customer service agent, so the agent processed my order. After confirming the delivery date payment information was provided. Additional terms and conditions were not provided or agreed upon. On the agreed delivery day the recipient (not purchaser) was informed that the delivery would be “sometime next week”. The day after the scheduled delivery date I contacted customer service requesting a refund for services not rendered. The agent said they do not offer refunds, I informed the agent the T&C’s was not provided prior to purchase, and payment would not have been authorized had they been. The issue was left unresolved at that time. 3 days after the agreed delivery date I called customer service, I asked to speak to a supervisor but the agent hung up, additional calls were screened (I called from a different number which was answered until my name was given). I converted the conversation to an online customer service representative where my requests for assistance were again screened and Bloomex customer service ignored. When I requested assistance as a different person, they responded immediately, until my order number was confirmed, then they again refused to have any sort of discussion with me. The flowers were delivered completely wilted and could not be salvaged, the recipient contacted customer service and was also ignored. This is fraudulent behavior- the company does not honor their end of a purchase agreement or offer any customer service support.”

Posted 1 year ago

“I ordered flowers for my mom in BC for Mother’s Day. They were to be delivered the Friday before. I logged into my bloomex account on Saturday and the status showed delivered. I waited till Sunday(Mother’s Day) to call my mom and found out she never received them. Apparently the unit number was left out of the delivery information. I 100% know that I entered it. I never checked the tracking because the bloomex account showed delivered. Of course someone changed that today after I called to inquire and was told there’s nothing they can do. I checked with the courier company and the earliest they could redeliver is next Wednesday. The flowers will be dead by then if they’re not already. I provided both my and my mothers phone numbers. Why did no one call when there was a problem with delivery? Don’t recommend Bloomex and will not ever use them again.”

Posted 1 year ago

“I ordered flowers for Mother's Day and I am incredibly dissapointed. The flowers look NOTHING like the picture on the website; they are tiny and some are wilted. The deliver person just dropped them off on the porch in a box. Never ordering there again.”

Posted 1 year ago

“The flowers arrived on time. Quite a few of the flowers were rotten and drooping. Pictures are day of delivery and after 1 day.”

Bloomex 1 star review on 13th May 2023

Posted 1 year ago

“My order did not arrive on the day it was scheduled to. phone line always busy and disconnects you. online chat they boast is instant, once you get a live operator they literally ask for an order number then say nothing more. basically offers services they cannot fulfill. tried to offer me store credit at the cost of the delivery fee but refused to refund.”

Posted 1 year ago

“If I could give it less I would. I ordered these for my 80 year old mother this week. This is what i ordered in the first pic and this is what they sent in the second.”

Bloomex 1 star review on 10th May 2023

Bloomex 1 star review on 10th May 2023

Posted 1 year ago

“I have ordered from Bloomex for over a decade and have usually had orders to other cities in Canada. All of them were floral orders. This past weekend, I ordered a gift basket. The recipient was extremely please. The package was received in a very timely manner. Thank you, once again, Bloomex!”

Posted 1 year ago

“My daughter ordered flowers for my birthday. They arrived after 6. My daughter didn’t think I was going to even receive them. My son ordered chocolates and paid express delivery to arrive before noon on May 4th. They arrived today, May 8th at 2:10 this afternoon. The box they came in has seen better days. The package had bene rewrapped at least 3 times. This is terrible. I told my son to cancel the order. Very disappointed as both my children wanted to make my birthday special.”

Posted 1 year ago

“I had the deluxe bunch of sunflowers delivered to my daughter when she had given birth to my adorable grand daughter. The flowers were wilted and only a few in the bunch. I paid for what i thought was a clear vase, and she received a discusting red one. I most definitely will not use this company again.”

Bloomex 1 star review on 5th May 2023

Posted 1 year ago

“Terrible company never I will buy again 👎 I pay $65 for 20 Tulips and receive terrible tulips and the company not return my money back …I hate the flowers terrible look I received email: no excuse”

Bloomex 1 star review on 2nd May 2023

Posted 1 year ago

“I ordered the deluxe calla lily bouquet for my sick aunt and she received 6, yes 6, wilting roses. It was actually so shocking and embarrassing. Bloomex will do nothing to fix it, they just offered a 20% off future order (I would never order again) and then I complained more and got a full credit. I looked more into them and they are just completely heartless frauds. DO NOT ORDER. They need to be put out of business. I have attached photos... the first one is the small calla lily bouquet and mine was double the cost so I figured I'd get about double the amount of that. They second one is what she received. These wilting roses were $75. Look further into it, they only have good reviews that they pay for and they have thousand of bad BBB and site reviews. There was also a CBC Marketplace on them.”

Bloomex 1 star review on 12th April 2023

Posted 1 year ago

“I'm from Ukraine. Yesterday was my sister's birthday. Before Yesterday I have paid for bouquet with roses and lavender + cute box of chocolate candies. But yesterday my sister get cheaper carnations with 3 roses + cheaper candies ( I have photo screen with prices of sweets I paid for vs sweets that was delivered to my sister). The company changed all produtc from my order for worse. Company did this without my knowledge. As for me, it's dishonest and not fair, that Bloomex is selling you worse and cheaper products, when you pay for and wait for the specific product at a higher price. They say that some sort of flowers can be not available because of season. But, in my opinion, if some flowers don't grow at this season, thay can't be on website in this seasson! I'm sure, that Bloomex hasn't good products (flowers and sweets). The products on website are sham. They take more money for better (sham) products and than they sell you worse products. I am very upset, dissapoited and angry. My sister is far from home, far from me ant other close persons. I wanted she was surprided and happy. But the Bloomex company ruined all my good intentions.”

Bloomex 1 star review on 28th March 2023

Bloomex 1 star review on 28th March 2023

Bloomex 1 star review on 28th March 2023

Posted 1 year ago

“I placed an order AFTER confirming they delivered to my location. They charged my credit card and 24 hours later told me they did NOT deliver to my location. So why did you take my money? I asked for a refund. They said they would have a "partner" deliver but, the partner couldn't get there until FIVE days later. I explained this was for a party and FIVE days later no one would be at the address. Again, I asked for a refund. I was told I would get one in 24 hours. The next day I received an email stating my order was "on hold". Management had reviewed my case and because I did not respond to "alternatives" they would attempt to deliver again (in 5 days). I called again for the FOURTH time. Again, I demanded a refund. I was told there was no way to get my money back because I had not responded to management's request for alternatives??!?!?!?!?!?! I re-stated there were no viable alternatives. The party was over; delivering flowers after the fact to an address where no party was taking place is not an acceptable alternative. I DEMANDED a refund. Again, I was told it was being reviewed by management. Clearly this place is a SCAM---- why confirm the address is in your delivery area if it is not? I'll tell you why. So, they can take your money and never give it back and not have to deliver any product. I will be pursuing legal remedies. I'm due a full refund and clearly, they are not giving me my money back!”

Posted 1 year ago

“The WORST COMPANY EVER. DO NOT USE THIS SITE. Probably the worst experience I have ever had with an online company. First off, I booked with this company as it advertised its services as "same day delivery". It was not. Definitely not. They asked for all my contact information (which I provided) then all the contact information for the recipient (which I provided). Then on Saturday morning, the courier left the warehouse with the arrangement, only to not call the receipient, and NOT deliver the flowers. I was NOT informed, neither was the person whom the flowers were for. Her grandmother just passed away, and was grieving. I then get an email from this company saying that I need to pay $14.95 to have them re-delivered. I tried to call their customer service centre to arrange a refund or have my flowers delivered (given I have paid $90) ASAP, to which they refused until I pay the re-deliver fee. I personally think this is unacceptable, as they have all the information of the recipient - which they should have called prior to attempting to deliver the flowers. I then request for someone to call and explain why this was not done and why they are unable to offer a full refund, as they have 1. failed to deliver on the same day. 2. failed to deliver (or contact the receiptant to let them know at what time they should be delivering the flowers). They did not call, but instead sent an email with words like "unfortunately.. we are sorry etc etc etc". I am so so so very upset with this service. If I had known there was a "re-delivery fee or NOT BE SAME DAY DELIVERY" I would have gone else where. They still have not offered a solution and are holding my funds hostage until I pay for their failure to deliver (fee).”

Posted 1 year ago

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Bloomex is rated 1.4 based on 248 reviews