Bloomex Reviews

Name: Bloomex
Rating: 1.31

1.3 Rating 452 Reviews

8 %

of reviewers recommend Bloomex

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Metrics

1.3

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 26th October 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What we ordered and what was sent was COMPLETELY different. Bloomex said it was the same, so we sent pictures and then they said they would re-send the order. They never did. Our daughter sent us flowers and was not pleased as she had paid for deluxe and that was not what we received. Bloomex said it was. Our daughter also sent flowers to a friend and the friend never did receive them. Do NOT use Bloomex they are TOTALLY UNRELIABLE on every level.”

Helpful Report

Posted 1 year ago

“Ordered a bouquet of white roses and lavendar buds. Received a bouquet of purple roses, eucalyptus and another kind of white dahlias. When I told them that they had mixed up the bouquet ; they said that it was the correct one and that it respected their subsitution policy. Basically meaning that they can send whatever the heck they feel like, not matter what you buy. Will never use their service in the future.”

Helpful Report

Posted 1 year ago

“We were completely disappointed with our gift basket. My inlaws from Australia sent us something during the Canada Post strike. It arrived with the cheapest wine possible and no name crackers and cookies that were stale and tasteless. I tried to contact the company through their website and the only way was a physical address, no email address. I would NOT recommend using this service: poor quality and basic and cheap-looking products.”

Helpful Report

Posted 1 year ago

“I ordered a Christmas arrangement and was ASSURED it would be delivered by Christmas. It was not and now saying it will be December 31 st before it's delivered! Not acceptable! When I tried to cancel they said it was too late..... seriously? You deliver my order 12 days after placing it and say I can't cancel? Horrible service, will NEVER use this coming again!!”

Helpful Report

Posted 1 year ago

“IF I could rate this florist ZERO stars I would. I ordered a SUPERSIZE Christmas dreams centerpiece for a dear friend for her Christmas table. It was to be mostly green branches with a center candle - NO carnations. It was to be delivered on 24 Dec 24. The delivery went out days early and had already been in transit. The item was NOTHING as I had ordered - was not much bigger than the palm of a hand with mostly dead sprigs, one decimated pine cone and red carnations. NO customer service - NO Tracking as promised until I phoned and NO refund - except a partial credit ordered for future order for a business that I will NEVER EVER support again - SHAME ON YOU!!”

Bloomex 1 star review on 26th December 2024

Helpful Report

Posted 1 year ago

“Same experience as everyone else, these people are a complete scam. Ordered a Poinsettia and was substituted a basked of candy junk, without even asking if that was OK. Garbage company.”

Helpful Report

Posted 1 year ago

“Flowers that were ordered died the next day. Contacted Bloomex the next day and was told to email them pictures which I did. Tried calling back when no response and talked to someone (a guy) who hung up on me. Tried again the next day and ended up talking to the same guy (recognized his voice) and was hung up by him again. Phoned back and talked to a woman who again told me to send another email. Ended up that they sent the recipient a $20.00 dollar store credit after having spent $155.00 dollars on the order. (Had also ordered some chocolates to go with the flowers). Not even a little bit acceptable. Checked customer complaints which I should have done in the first place and found out that the BBB has had over400 complaints and refuses to accredit them. Having ordered several times from Bloomex am totally disappointed! They can keep their $20.00 store credit especially after sending it to the recipient and not me. Will NEVER order from them again. Worst customer service experience I’ve ever had!!!!!! What a joke.”

Helpful Report

Posted 1 year ago

“Pure misrepresentation. What the stock picture show is not what you receive. A marked difference and poorly appearance. Save your money or search elsewhere.”

Bloomex 1 star review on 10th December 2024

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS HORRIBLE COMPANY! Delivers 6 days late, and a much cheaper, low grade version of what is displayed online. Embarrassing! Customer service does nothing to help. No communication with customer about delivery issues for certain cities.”

Bloomex 1 star review on 9th December 2024

Helpful Report

Posted 1 year ago

“Ordered flowers for a friends family Sympathy Bouquet , Flowers got delivered 4 days later, and Damaged, roses were already turning brown, ties that were suppose to keep everything together was snapped and also snapped the stem of lily's. They offered me a bonus of their gourmet chocolates , to make things better , instead they sent chocolate covered coffee beans? Really ?? Im done with this company. Id rather go and call a local flower shop , Im about 2 hours from where this delivery had to be.. Bloomex Sorry you wont have my business anymore , and your replay to my numerous emails haven't been returned,,, I dont call that customer service.. do you? CIAO !”

Helpful Report

Posted 1 year ago

“I ordered flowers for my daughter and after they did not arrive 2 days after the ordered date I asked that they be cancelled. Bloomex support REFUSED to cancel and give me a refund saying that I could get a $20 credit because the flowers had been prepared, ordered and delivered - even though they were not delivered!! For the next 5 days I was backwards and forwards with them and they still refused and processed the order anyway. The flowers arrived 7 days late - completely dead. I posted a review and the person responding asked that I send an email to an online review email address - which I did and NOONE responded to it. I also sent photos of the dead flowers and I had the same response about the credit and they offered a basket of goodies which I did not want. All I wanted was a refund. DONT GO ANYWHERE NEAR THIS COMPANY. I have NEVER been treated so badly.”

Helpful Report

Posted 1 year ago

“I ordered a poinsettia plant for my sister and Bloomex substituted a sad looking gift basket without consulting me. I’m sure my glucose intolerant sister is really going to enjoy that. Bloomex told me they don’t send poinsettia plants in cold weather. So why did they take my order and my money? Now they say they will offer me a store credit. I don’t plan on ever dealing with these rip off artists again. Do yourself a favour and shop at local florists.”

Helpful Report

Posted 1 year ago

“If I can give zero star, I would! I ordered a particular stuffed animal to go with my bouquet for a special meaning, and they replaced it with a plane teddy bear without telling me! The person who received it did not understand why she was getting it. The message on the card was referring to what I was sending and this plain teddy ruined the whole gift idea. I reached out to Bloomex, they refused to refund me the value of the stuffed animal, saying they have no refund policy! I understand when it comes to flowers they might not be able to have the exact same bouquet they are showing and havd that kind of policy, but not when it comes to real products! That is illegal behavior!They didn't have the product I ordered, yet they let me place the order and replace the item with what they want! It s like buying a dress online and receiving a skirt because they re out of stock! This is real scam hidden behind a nice vitrine! They offered to give me a credit on my next order!!!! Meaning they re forcing me to still give them my business! No thank you! You can shxve you 25$ credit. They did not refund me even after asking to send pictures! You are a scam!”

Helpful Report

Posted 1 year ago

“The bouquet was delivered on time, the box was beautiful, the bouquet was an embarrassment, even the Bloomex guy said it was bad when he looked at the photo, I had to pick out a dead flower when we got it, the 2 roses won't last the day, it was not arranged, it was stuffed in a jar, I am horrified by what was sent for what I paid.”

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Posted 1 year ago

“3 pm my order are not yet delivered”

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Posted 1 year ago

“had an extremely disappointing experience with this company. I ordered a birthday gift in advance, but it was not delivered on time—nor did they notify me that it would be a week late. To make matters worse, they quickly charged my credit card, but failed to communicate any delays or offer a solution. This lack of transparency and poor customer service ruined the surprise and left me frustrated. I won’t be ordering from them again, and I highly recommend others be cautious when considering this company for time-sensitive purchases.”

Helpful Report

Posted 1 year ago

“Bloomex are not reliable! reach out to ACTINVSTLTD.COM to get your money refunded back to you”

Helpful Report

Posted 1 year ago

“I ordered flowers 2 weeks in advance, and they never showed up! DO NOT USE BLOOMEX - they are unreliable.”

Helpful Report

Posted 1 year ago

“Alan was very helpful over the phone with my order for a coworker. Team Pickle appreciated the assistance.”

Helpful Report

Posted 1 year ago

“I have been a long time customer with Bloomex and only a couple of times Did I have any issues which were resolved right away. Not this time Had the worst experience with a company I've ever had. I ordered flowers for my wife's and my Wedding anniversary. I spent a lot of time picking out the right flowers and colors Making sure I got what she likes. Also I asked for them to be delivered in the morning and a certain day for I was only gonna see her for a couple of days Before she went away for the week. So the day before I get an email basically saying the florist couldn't do what I ordered. So I thought ok they would still be a nice bouquet. So the next morning I waited and then all afternoon till around 5 before they got here. But again I thought great they made it before we went out. So I proudly gave to my wife expressing my love for her and gave her the box to open. My wife was so sweet trying to arrange them to look good and was having a hard time so I went over to her to see why she was having a tough time organizing them . ( she was trying to arrange the 6 or 8 good stems we received) Well what I saw made me extremely upset the colors weren't even close they were limp and some of them buds included where dead. So I immediately sent an email to Bloomex to resolve and let them know how unhappy I was for this aweful flowers we were sent and then I went to a local grocery store and found some flowers the matched the colors And the bouquet was full and beautiful and I paid 25.00 less for. ( I Will attach pics of what I ordered what I got and what I got locally. ) so now my wife was happy and myself with her anniversary flowers. So after 16 emails and a phone call with Bloomex trying to get a refund For a poor product all they would offer me was a store credit or another delivery. I told them another delivery was no good cause my wife would not be here and I would like a refund for all the terrible service I got and was gonna delete my account and not deal with them anymore. I also asked for their head office and or executive email To voice my complaint on this whole matter . Well long story short l got no emails no refund and my final email said either store credit or another delivery or nothing. So I felt I was between a rock and a hard place and didn't want to lose my money so I ended up taking the store credit so I wouldn't. So let me tell you you as soon as I'm done my account will be deleted... for this company shows no loyalty to their customers or real money satisfaction. They would have just kept my money for a terrible order and they should have gone after the florist who supplied the flowers. So again this tale is a warning if dealing with Bloomex for now I will pay a little more or less with FTD products or support locally when I can ... got to say 2 thumbs down Bloomex. I've let many people know of my experience as you know the saying " I tell 2 people they each tell 2 people and so on.”

Bloomex 1 star review on 14th October 2024

Helpful Report

Posted 1 year ago

Bloomex is rated 1.3 based on 452 reviews