Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Bloomex Reviews

1.4 Rating 248 Reviews

9 %

of reviewers recommend Bloomex

Company Reviews

1.4

Based on 248 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Bloomex made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 14th May 2024

Bloomex 5 star review on 12th May 2024

Bloomex 1 star review on 12th May 2024

Maria Rosa Stornelli

Bloomex 1 star review on 12th May 2024

Maria Rosa Stornelli

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had purchased twice from Bloomex this year; the 1st order was loved by the recipient, the 2nd order has yet to be delivered; i wanted to place a third order today, when i totalled the order - I called the bloomex line, as I could not input my 20% coupon online. I was also told that I could not use my Bloomex Bucks as only one discount per order is permitted. The total came to .01 more than what was left on the gift card - in other words, I had $42.51 available on the card, and the order without my Bloomex Bucks came to $42.52. The level agent suggested I use another card for the .01 difference - i asked for customer service, basically after explaining the issue twice - she told me the same thing - I would have to pay for the order in full. As we no longer have pennies in circulation - all retailers reduce the total - in this case - from .01 to .00. Bloomex refused - they have not only lost this order, but there will be no future orders from me - there are other canadian florists online that offer discounts. Totally disgusted - .01 difference.”

Posted 1 year ago

“Charged me twice by mistake, they didn't,t want to reimburse me, still waiting... also false advertising saying they are local. Do not order.”

Posted 1 year ago

“Flowers were old and wilting, vase came broken by the driver. Called customer service to complain, hung up on us twice. Please do not order from this place. If I can give them 0 star, I would.”

Posted 1 year ago

“They don't care about delivery”

Posted 1 year ago

“Order No. 3767193 I ordered 3 different baskets from Bloomex on Aug. 4th for my granddaughter who lives in Pembroke. She was very happy and said that they were all very nice. They were delivered the very next day as promised. I'm happy with their service.”

Posted 1 year ago

“The bouquet i ordered was in a round vase with ribbon. I asked if it would look like picture they said yes. What i got was flowers in a box with an ugly green vase. I paid extra for same day delivery extra to enhance the boquet and extra to get the vase. For $88 dollars i was truly disappointed and embarrased.”

Posted 1 year ago

“Actually I would give them zero stars if I could......Although delivered on time, I am very disappointed and embarrassed! My sister-in-law just received the basket of flowers I sent her for her 65th birthday. It is nothing at all like what I ordered from the website!! Advertised as originally $79.99, but on limited time special for $39.99. What she received was in a cheap pink plastic dollar-store type basket with completely different flowers. I have emailed the company to fix this, and told them I would contact BBB if not satisfied. I am still waiting.”

Bloomex 1 star review on 30th July 2022

Bloomex 1 star review on 30th July 2022

Posted 1 year ago

“Buyer beware”

Posted 1 year ago

“I only gave it 1 star because I can't give 0. I ordered flowers for my best friend to lift her spirits and was so excited to find a beautiful lavender bouquet on the website. Once received, I saw that it looked nothing like the picture on the website where the picture had included a few lavender roses and the bouquet received only had one rose in a very different color. The flowers were in poor condition and when I advised the company by showing them pictures of what was received, they said they're within their policies and apologize for my unfortunate experience but at the end of the day, was not willing to do anything to rectify the situation. Horrible horrible customer service. I will never buy flowers from here again > :( Please save your money! There are so many other competent florists who care about their customers, Bloomex definitely isn't one of them. I have attached pictures of the flowers on the website and what was received. You will see, they look nothing alike!”

Bloomex 1 star review on 7th July 2022

Bloomex 1 star review on 7th July 2022

Posted 1 year ago

“Paid a lot of money for a Savoury Seafood basket because the person has diabetes and they got a ton of candy and tuna. Will not be buying from this company again.”

Bloomex 1 star review on 30th June 2022

Posted 1 year ago

“To all Bloomex staff, why do you still work for this money swindler company? Are you tired of being scolded by customers through the phone and live-chat again and again as they have been cheated? If you have conscience, go straight to your local Authority and report all the scams that this company has done. God will always bless you if you do so now.”

Posted 1 year ago

“I would advise to not deal with this company. The picture on the left is what is advertised on their website and the one on the right is what was received. I also paid extra and upgraded to a bigger bunch then pictured. As you can see it is not what I paid for ($89.90). I have spoken to the company and keep getting the run around. They say they will be intouch within 24 hours but you never hear from them. Very disappointed ☹️”

Bloomex 1 star review on 18th June 2022

Bloomex 1 star review on 18th June 2022

Posted 1 year ago

“I have ordered from Bloomex.ca 3 times and I have been very pleased with the product, timing, convenience and customer service. I highly recommend this for any occasion.”

Posted 2 years ago

“Do not use - terrible experience and customer service is horrible. Still waiting for a refund for flowers that were never delivered. Despite having my order confirmed, charged to my credit card AND having phoned the contact center the morning of to CONFIRM that this would be delivered that day, the flowers were not sent and I was not able to do ANYTHING for my friends milestone birthday. They made me look like an uncaring friend as I didn’t find out these would NOT be delivered until I called back a SECOND time at 430pm EST to find out why they hadn’t arrived yet….too late to do anything else or send a new gift They ruined this special day. They made me unable to send ANYTHING to my friend and I have lost all confidence and will never order again given the extreme unreliability of this service AND their answer was that they didn't know what happened and sorry for my experience. Unbelievable.”

Posted 2 years ago

“Bloomex, You are not sorry, you don’t care, you just take our money & deliver nothing!!!! Absolutely disgusting , this company needs to be investigated!!! Scammers, Office if fair trading needs to get involved.”

Posted 2 years ago

“Horrible company.”

Posted 2 years ago

“Overpriced Mother's Day bouquet arrived broken, dead and moldy. Bloomex customer service refused to refund the purchase price. If I could have given zero stars, I would have. AVOID THIS COMPANY AT ALL COSTS.”

Bloomex 1 star review on 19th May 2022

Bloomex 1 star review on 19th May 2022

Bloomex 1 star review on 19th May 2022

Bloomex 1 star review on 19th May 2022

Bloomex 1 star review on 19th May 2022

Bloomex 1 star review on 19th May 2022

Bloomex 1 star review on 19th May 2022

Posted 2 years ago

“I don’t typically write negative reviews but this one called for it!Bloomex US and Canada are scammers! They charge people and do not deliver the requested item. I paid extra for a pink vase and an ordinary vase was delivered. I even paid extra for a deluxe bouquet and it was a very sorry looking bouquet, not deluxe by any means. I am so disappointed. To add to that, their customer service is absolute garbage. Last year I ordered from their US site and a box of chocolates that I paid extra $15 dollars wasn’t delivered. Order from somewhere else I’d say. Terrible service! They ruin peoples occasions!”

Bloomex 1 star review on 18th May 2022

Bloomex 1 star review on 18th May 2022

Posted 2 years ago

“The owners name is Dimitri Lokhonia and his direct number is (416) 565-7089. He needs to hear these complaints so that he can correct the issue.”

Posted 2 years ago

“I ordered flowers for my mother for mother's day on May 7th. Because I had issues with their website, I opted to call into the company and place my order via phone. The agent placed he order and confirmed the address. Because I was sending this as a surprise to my mother's place of work, I asked the person on the phone to take down my cell phone number and my mother's cell phone number in order to assist the driver should their be a delay. I requested to please have the item sent by 5 pm the latest as she would be leaving for work and I did not know her schedule for the following week. It may be a good time to note that their website advises they can deliver on the same day as well. So placing an order for the item a day early obviously would be better. Right? WRONG! I waited all day for a message saying she got the flowers and how surprised she was. By 4 pm I started to question what the issue was and called the company again. The agent reassured me that the item would be delivered by 5 and if there was an issue the driver would call. 5 p. M my mother left work and no flowers had arrived, I attempted to contact the company multiple times and received no answer. I continued to call and when I finally received an answer they advised the driver returned the flowers to the warehouse. I asked why they didn't call me as the request had stated on the bill? The driver was having issues finding the property. My mother works for one of the larges Shopping Malls in Toronto. They offered to have the item delivered again the next day for an extra charge of $14.99. I requested a refund, at which time the agent said they could request to have the $14.99 waived and have the item delivered. I agreed, even though it was a day late, but stated that I wanted a refund if they failed the second day. Day two, the exact same thing happened. I won't even waste my time typing it. Since May 9th (today is the 12th), I have been back and forth with the company stating that I want a refund since my mother has taken a leave of absence to take care of my father who is unwell. At this point I had already purchased flowers from another company so she had something to take away on her last day and to make up for Mother's day. I live far from her and don't drive and rely on delivery services. I have received multiple emails from the company that state they will not give a refund and also that they need me to pay the $14.99 they originally said I wouldn't be charged. No one seems to read anything you write back and they continue to spew the same response on every email back. May 11th, not only did the driver magically find the location he claimed he couldn't find, but they actually delivered the flowers, 4 days late. When my mother's colleague opened the box, the vase was shattered, the flowers wilted and the Mylar balloon was deflated. And most importantly as I told them SO MANY TIMES she was not there. They are still refusing my refund, want to give me a store credit now, as if I'd order from them again. The last email they sent me makes me sound so uncooperative, it's ridiculous. They don't understand that there is no way to have my mother sit around and wait for new flowers to be delivered. She is hardly home as she takes my farther to treatment and runs errands on a daily basis. We also help as much as we can and with work our schedules are all over the place. DO NOT ORDER FROM THESE PEOPLE UNLESS YOU WANT TO THROW YOUR MONEY AWAY.”

Posted 2 years ago

«
1
2
...
7
8
9
10
11
»

Bloomex is rated 1.4 based on 248 reviews