B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 345 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an Oak Unit today from Huddersfield Leeds Road store. The staff were extremely helpful ! Special thanks to Tatiana who went above and beyond helping us get it into the car! Excellent service 👍”

Helpful Report

Posted 5 years ago

“IF you want to be discriminated, lept upon by several staff members & security, then be victimised, antagonize & finally abused..VISIT THE BRANCH UN NW10 WILLESDEN/HARLESDEN. Just to mention if you have a beard, a rucksack & tanned or Mediterranean or even brown skinned or mixed race, dont forget Muslim then this store will claim your a THIEF, follow you from aisle to aisle, right upto to the car park in addition take pictures & your registration then aid your removal with more staff...now great customer services as I rang to complain just hear say..no call back & little interest...not something out of the ordinary as long as the directors line their pockets.wont hold my breath for an apology but will I assure u il make some noise given every opportunity & social media. Store probably closed as sooner rather then later due to pathetic ignorant arrogance employees...never look down at others or judge B&M staff, u might be out of work...so wait for ur just returns!”

Helpful Report

Posted 5 years ago

“I returned a faulty Now Tv stick to a store I did not complete the original purchase in- The lady who served us was brilliant and helpful and exchanged the item with no hesitation. The store was really busy at the time and a long queue formed behind me, even though many customers were tutting and much eye rolling was going on she carried on being helpful and friendly and professional. The lady behind us kept pushing her items closer and closer to the till in a bid to speed our transaction up, but due to the nature of what was returned she had to open the item and remove the codes etc and didn’t succumb to the pressure. This was the Foss Island Road Store in York.”

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Posted 5 years ago

“Just returned from Ellesmere Port store brilliant customer service. l think the guys name was Steve sorry l did ask but forgotten ( had tattoos on both arms) so polite friendly and efficient,he lifted 5 bag of soil & 3 bag of gravel & a big pot on trolley then pushed to tills and waited Until I’d payed, then loaded it all into my car and took my trolly back. Thank you”

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Posted 5 years ago

“Worst service ever”

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Posted 5 years ago

“Gold star for Nadia in the Ferryhill branch. Excellent customer service when returning an item. Very helpful and accommodating, can`t praise her enough.”

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Posted 5 years ago

“Called in b&m Durham to purchase some purfume asked the assistant if I could sample the perfume first and was told no even though other perfumes in the cabinet had been opened which I pointed out. I was told that she still could not open the one I was interest in as she would get wrong. Very poor customer service how does B&M expect to sell perfume if you cannot sample before you buy”

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Posted 5 years ago

“I just found the cashier not particularly customer friendly another colleague shouting over about a code then I wanted some money back and the staff that came over was smelling off fags so not very impressed”

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Posted 5 years ago

“Website is always wrong saying stores open on boxing day at 8am get to store and its 9am lots of people turned up to store if we hadn't made a fuss they would have ignored us all you hear if you question the staff at this store is it's head office they sort out website the manager of the shop should be checking site great way to keep your customers I would have given no stars but website won't let me”

Helpful Report

Posted 5 years ago

“Awful ...walsall wood branch lady called lyndsey... was rude to another customer and to me. Was throwing my items at the checkout. Not sure if she hates her job or what? But she needs serious customer care training or to be let go. Terrible I will not be back to this branch.”

Helpful Report

Posted 5 years ago

“We took some toys back to the b&m store in Market Harborough The two ladies that dealt with us were very nice and efficient, especially us it was our fault in buying the wrong toys in the first place”

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Posted 5 years ago

“John was so helpful and help me so much. Works at Dingle B&M Liverpool. Think he needs to be praised”

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Posted 5 years ago

“In every store the staff are so friendly and helpful..they are always trying to go the extra mile..brilliant”

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Posted 5 years ago

“Always be sure to check sell by dates on products as they are frequently out of date and on sale at full price. I have also had to return many products which are not working and appear to have been used previously and then re-packaged. I wonder if they are possibly getting returned items from other places, re-packaging and then selling them at slightly cheaper prices. Personally I would prefer to pay a bit more for quality products. Unfortunately quality is not what you will find at B&M stores.”

Helpful Report

Posted 5 years ago

“I often pop into my local b&m Arnold but last weeki was taken aback when a male staff member spoke to another staff member very rudely and abrupt I don't know how she bit her tongue because I wouldn't of”

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Posted 5 years ago

“The stores are scruffy, dirty and the staff do not look presentable at all and rude. Over the last 5 years you’ve got greedy and not considered freshening up the stores and management taking health and safety more on a daily basis.”

Helpful Report

Posted 5 years ago

“I would like to recommend BOBBY from B&M store Wolstanton for his efforts to help me source several items in store. He rang several other stores on my behalf and found items in his store for me. He did this with the great zeal and I Was very impressed with work ethic. Thank you Bobby.... you are a star”

Helpful Report

Posted 5 years ago

“Absolute rubbish! Bentley Bridge. I worked hard for 9years 2 months and was sacked for lies good on me even with no evidence of aggression on camera and conflicting statements not going word for word as any decent frame job is done these so called bits of evidence looked over by C.A.V called fishy and blatant slander and liable they up held the decision in an appeal hope they all never darken my path again seriously ruined my life because of these people I may end up homeless!”

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Posted 5 years ago

“It was my son 1 birthday I got him two toys got home and they didn't work I change the batteries and still not working I will never buy toys again from B&M I am so mad shouldn't have faulty toys on their shelves”

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Posted 5 years ago

“Visit the Shrewsbury Harlescott store quite regularly for occasional bits. Nearly every single time I visit I am not spoken to at the till, never get even a 'hello'. Usually I have to wait for the member of staff to finish their conversation with either a friend in the store or a colleague before they scan my items despite there being no-one else in the queue, and reluctantly as it's made clear the conversation is far more interesting than doing their job. My items are then cast to the end of the packing area, a hand held out for payment and usually not a thank you afterwards. I work in customer service, if I acted like this even for one shift, I would lose my job. Disgusting 'service'.”

Helpful Report

Posted 5 years ago

B&M Stores is rated 2.7 based on 345 reviews