BOATsmart! Reviews

Name: BOATsmart!
Address: 24 W Campbell Rd Suite 512, Richardson, Texas
Rating: 4.40

4.4 Rating 8,102 Reviews

89 %

of reviewers recommend BOATsmart!

Company Reviews

Metrics

Info

4.4

Based on 8,102 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

1-877-792-3926

Email:

info@boatsmartexam.com

Location:

24 W Campbell Rd Suite 512,
Richardson
Texas
24 W Campbell Rd Suite 512, Richardson, TX 75080,

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BOATsmart! 5 star review on 7th September 2021

117

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Course was fine but customer service is awful! I called 4 times and emailed twice and still have not received a reply. Cannot access the government final exam so I can’t even take the exam and get my license! Awful!!”

Helpful Report

Posted 2 years ago

“The course was good but the modules/quizzes would be better if you knew what which question you got wrong. But my real beef with the program is that you may not receive your card in the mail as promised. Trying to have this issued addressed has been a nightmare and I am not I'll ever get my card.”

Helpful Report

Posted 2 years ago

“My son started off the did the first chapter and everything seemed great. After a couple of days went by he wanted to continue the course as he had the day off but the website is down and not working. Emailed, Facebooked and called without any success or update as to whats going on and when it maybe back up...?”

Helpful Report

Posted 2 years ago

“It was a very long session but I did learn a lot. I do have some suggestions about the graphics. Women pilot boats and PWCs too. Take a look at the number of women that have been depicted in your presentation as boat operators. It is not equitable. Secondly, the section about a Sail Plan. You have a woman in a bikini as the holder of the plan. For much of the session, she is viewed from the side/back. When you do have her face front, she has the most prominent set of breasts. Perhaps rather than wearing a bikini, she could be wearing shorts and a t-shirt the same as all the other people characterized. In this era, this could be viewed as sexist. Thank you for the opportunity to provide feedback.”

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Posted 3 years ago

“Course content was very good. For some topics there were a lot of details (like obscure statistics) discussed that would be hard to remember but those were not tested (thankfully)! The website worked well generally, but there were a couple of times that it got "hung up" and wouldn't allow me to advance after completing a section, but this was resolved pretty quickly by going back to previous slide and then re-advancing. Took a little less than 4 hours and the content was clear and mostly pretty relevant.”

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Posted 5 months ago

“Stay away from this company, it's a totally a scam. No customer service at all. NO ONE WILL REPLY TO YOU”

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Posted 1 year ago

“Hi, I did the french language version of your course, and I noticed quite a few spelling mistakes and some questionable translations, both in the modules and on some of your web pages. Some modules were better than others though.. Also when I attended the exam, some concepts were not called the same in french by Transport Canada, which made it more difficult to answer the questions correctly. On the other hand, I liked the pace of the modules and the presence of videos and voice over.It helped retain the information better. It would be great to add some videos with scenarios to help us think about how we should act in specific situations. Or add some more scenario questions in the quizzes. Hoping you will improve the French version to make it just as good as the English one, Thank you, Marine :)”

Helpful Report

Posted 1 year ago

“Stay away from this company，it's absolutely scam，NO customer support at all，I contacted them by phone，support email and owner‘s email，NO response at all，website says refundable within 60 days，but it's IMPOSSIBLE！Never trust this company！！！”

Helpful Report

Posted 1 year ago

“Stay away. Very very bad place. Did course and would not let me do final exam. Call the number to help and all day I left my phone on hold and no answer. I emailed them and nothing. I’m thinking they took my money and that’s it. Guess my next step is to make a complaint to transport Canada. Try and get my money back. So learn from my experience and stay away. On day two going on day three that close at 5 pm nothing☹️ Haha they just hung up on me at 5pm. Going to try and call they American number now.”

Helpful Report

Posted 2 years ago

“The coarse was easy to follow and informative. My son & I took it together & we both passed. We did have a great deal of trouble with technical support, when calling their 1-800 number, they don't return calls. Logging into the online portions was sometimes challenging and made worse by their lack of online or phone support. BTW, my son has his temp. PCOC card... it expires next week and we are still waiting for his permanent card... did I mention that The Collective will NOT answer the phone or return calls?”

Helpful Report

Posted 2 years ago

“absolutely terrible do not use this website for your boaters test. completed it years ago and now i cannot purchase a replacement because they use their website and made it unable for me to see my previous courses. ive tried to call them, email, live chat, none of them will respond, what a waste of my time honestly. im not someone to make bad reviews but this is frustrating . don’t believe me? try and get ahold of them yourself before purchasing through their company. give them a call, you will be on hold until they close, give them a email they will not respond.”

Helpful Report

Posted 2 years ago

“The site has been down randomly all week. Then when my son went to attempt the exam. He couldn’t enter it. Below it was showing he had attempted the exam several times in the future apparently! I will NEVER recommend Boatsmart!!! I can accept website crashes but several in such a short period and then the major issue with the exam! Absolutely terrible system!”

Helpful Report

Posted 2 years ago

“Phone # rings once and hangs up I need a new card, Is this business still up and running”

Helpful Report

Posted 2 years ago

“Your tool doesn't allow a person to write the exam without taking 4 hr of courses. That's crazy. My wife and I did the courses together. I wrote the test and got my card. But we had to go thru the courses again just for her to write. You have a crazy setup. I won't use it again.”

Helpful Report

Posted 2 years ago

“Lessons were repeated multiple times in modules. Animated videos were not playing. Audio would finish and would still have 1 minute on the timer to go to next lesson. Sometimes wouldn’t have audio at all. Took over 4 hours to complete. The whole functionality of the modules and videos were scuffed. Would not recommend this to anyone and can’t believe this is a approved website for a required state certification.”

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Posted 2 years ago

“Had difficulty navigating the course on my phone - it clearly isn't designed for a mobile experience. Customer service when I reached out was terrible.”

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Posted 2 years ago

“The timed sections were too long and I could have passed the quizzes before the time that the timer allowed. Wasted a lot of time sitting there.”

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Posted 4 years ago

Thanks for taking the time to leave feedback Bruce. We understand the test can take a while for some students, but the time requirements and quizzes are required by Transport Canada and NASBLA to ensure students of all reading levels are able to fully understand all content. The timed requirements are the same across all course providers, and we find many students prefer the convenience of completing the course from the comfort of home, rather than in a classroom setting. Thanks for sticking with it and safe boating!

Posted 4 years ago

“It would be very useful when doing the modules to be able to go back and see what mistakes you made and what was the correct answer. As of now, you are left in the dark!”

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Posted 4 years ago

“Love the audio and the animated videos! Very easy to follow! The only complaint I have is, after I paid the regular $49 fee, the BoatSmart 50% off Ad popped up on my facebook feed.”

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Posted 4 years ago

“The program was good, I actually learned quite a bit but some questions on the final test were not covered. Also, when doing the modal quizzes, you aren't given the correct answers to the ones you get wrong so you dont learn anything and likely carry those wrong answers over to the final. And lastly, the time allowed for each lesson is way too long, I finished reading and then sat there for upto minutes each lesson waiting to move on. What a waste of my time.”

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Posted 5 years ago

BOATsmart! is rated 4.4 based on 8,102 reviews