Bonmarché Reviews

Name: Bonmarché
Rating: 3.00

3.0 Rating 242 Reviews

50 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.0

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales assistants very helpful as I had my elderly (83) mother with me. They treated her with loads of respect almost like royalty.”

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Posted 8 years ago

“Staff were very friendly & helpful bought a long dress & Ivory short jacket both superb fit & good quality, well pleased.”

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Posted 8 years ago

“Very efficient and quick delivery and you can return goods to shops”

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Posted 8 years ago

“Excellent customer service from Karen in Bonmarche' in Harlow.”

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Posted 8 years ago

“i am a regular customer of bonmarche spalding store i visit most weeks for a look and offers. However i find the quality and style have gone down since David Emanuel is no longer one of the designers. The smart casual look aimed at the 50 plus market who are a good portion of customers at this store. I am finding it much more difficult to buy as much clothing and am having to find other suppliers of size style and quality. I realise i might be the difficult one but on past few occasions i have asked other customers who agree they dont find as many outfits they like and also looking for other suppliers. i do hope it will improve in near future as it an important part of life. i like to look nice but cannot afford to pay to much.”

Helpful Report

Posted 8 years ago

Bonmarché is rated 3.0 based on 242 reviews