“I have signed up to the year delivery charge which is great value. You can try in your own home and send back if not suitable. All clothes are cheap to reasonable.”
“I purchased a jacket as a Christmas present and ordered it at about 6pm it was delivered the day after. I am pleased with the purchase as it looks nicer than the pictures on the website.”
“Firstly in the same order I was sent a faulty product and then another product 3 sizes too large! Their returns process seems straight-forward but please take this as a warning... It is not!! They refunded me for one less item than they should have and I have been going round and round in circles for over 2 weeks trying to get this resolved and am still getting nowhere! I usually either get no response whatsoever or some sort of useless generic response... And then occasionally! I get someone that looks like they may actually be able to help me only to then have someone else reply to my next email and just destroy all the progress I seem to have made! The fact that they do not provide a customer services phone number as well is very suspect...AVOID AVOID AVOID!!
Edit**
After persistent contacting and going through several different people having to retell the situation more times than I can remember I finally got my refund!! But my view of the company is unchanged, they are a joke and I will NEVER shop here again!”
“My last three orders I have made have been wrong.. Wrong size and wrong colour.. Makes me wonder if the company does this on purpose to make money on the delivery side.”
“Fantasic website but unfortunately took our money fir items that are out if stock . We werent informed straight away so we were slightly dissapointed with this”
“DO NOT ORDER FROM BOOHOO! They will take your money and you will never receive your product!!! I ordered my products September 5th and it shipped September 10. It is October 16 and I have not received 1 item!! I keep contacting their customer care and no one can tell me anything. They keep saying they will check on it but nothing has happened. Stay far away from this website. Good prices but you will not get your order.”
“I have shopped with boohoo for many years now. I spend thousand of pounds a year at Boohoo. They're always up to date with the latest trends.
The best way to benefit as a student is via the UNiDAYS discount, currently 25% off exc sale items and as a premium customer I get free next day delivery. I always end up saving £££s.
Apart from the excellent Style the returns is super easy. You log into your account and select the options for a refund, print off the label they issue you with and post it at the post office. The refund for me has always worked extremely easily.
I've only ever had one problem with Boohoo, when I paid for next day delivery on a Friday and the item arrived on Monday. I didn't receive a refund and was told to wait by the customer service team who didn't help much.
Other than that, I've always loved Boohoo and I am happy to give credit where it is due.”
“Victim to a scam!
Dear customers,
I truly hope that you have read the reviews of this company before making your purchases. This is the worst nightmare I have encountered and until now, I am experiencing heavy anxiety.
It’s been 19 days since my package was supposed to be delivered on the 27th September to an address in the Netherlands. I can tell you that I have not received the package and the customer care team does nothing but claim to be investigating the issue. Well, they have stopped replying to my communication at this stage. I have since requested for a refund, to which I have not received any confirmations at all.
I have spent 250 euro for purchases on items on their site and this was quite expensive for me considering I am still a student.
Customers, please beware. Don’t get lured by this company by falling into their trap.
I warn you. You are welcome.”
“Purchase arrived very quickly, I was informed of the process of the order throughout and when I returned the goods I was then informed once the goods were returned and they processed the refund immediately”
