“I have shopped with boohoo for many years now. I spend thousand of pounds a year at Boohoo. They're always up to date with the latest trends.
The best way to benefit as a student is via the UNiDAYS discount, currently 25% off exc sale items and as a premium customer I get free next day delivery. I always end up saving £££s.
Apart from the excellent Style the returns is super easy. You log into your account and select the options for a refund, print off the label they issue you with and post it at the post office. The refund for me has always worked extremely easily.
I've only ever had one problem with Boohoo, when I paid for next day delivery on a Friday and the item arrived on Monday. I didn't receive a refund and was told to wait by the customer service team who didn't help much.
Other than that, I've always loved Boohoo and I am happy to give credit where it is due.”
“Victim to a scam!
Dear customers,
I truly hope that you have read the reviews of this company before making your purchases. This is the worst nightmare I have encountered and until now, I am experiencing heavy anxiety.
It’s been 19 days since my package was supposed to be delivered on the 27th September to an address in the Netherlands. I can tell you that I have not received the package and the customer care team does nothing but claim to be investigating the issue. Well, they have stopped replying to my communication at this stage. I have since requested for a refund, to which I have not received any confirmations at all.
I have spent 250 euro for purchases on items on their site and this was quite expensive for me considering I am still a student.
Customers, please beware. Don’t get lured by this company by falling into their trap.
I warn you. You are welcome.”
“Purchase arrived very quickly, I was informed of the process of the order throughout and when I returned the goods I was then informed once the goods were returned and they processed the refund immediately”
“If I could give it no stars I would. They do not care about customer service. I Paid £6 delivery for selected delivery, and it won't arrive by the time I need it, getting 4 responses for 4 different people the only way to contact them is through social media, which is a total joke, cannot cancel my order. They don't care about their customers, ridiculous responses from their Facebook messages. You have lost my custom and my friends. Boohoo thank you for your lack of help and customer service. Your system is a joke”
“Ordered a top august, got a text saying delivered, but never received the parcel, filled out form as advised by boohoo customer service, and not heard anything, no refund, no item replacement, shocking service !”
“Awful customer service, 4 different staff unable to solve a really simple problem. The £9.99 premier delivery option you pay for one year suddenly disappears, and you are charged for slow delivery. Awful experience.”
“I ordered an item I wanted to take on a holiday with me so paid for next day delivery. My address was not available for next day so I got it ordered to a locker in the area. 3 days later (after the weekend) I received a notification to say my parcel was delivered to a locker in a completely different location 40mins from my house. I called the courier company who said Boohoo had already told them there were a number of items misdelivered and to take it up with Boohoo. I contacted them online (as there is no contact number) and the next day was re-assured it was delivered at the correct locker. I checked the locker and it was not in fact there. Another day went past and I was told they were checking with claims. Yet another day went by and claims said they were looking into it. 48 hours went by and I didn't hear anything. By this point it was too late and I was already on holiday and no longer required the item.
I have now been told it will take them 14-15 days to get the item back to the warehouse and then another 4-5 days to issue a refund. What a joke.”
“First time ordering from here. Never again.
Just as review below, misleading customers with prices, offers and delivery.
I made a large order, several hundred pounds worth. Some sale items, some full price items. I was offered a £1 delivery at checkout which I accepted.
When received confirmation I saw I had been charged full price for the sale items. Which were still on sale on the website.
Thinking this was just an error I contacted boohoo customer services who advised me as I had taken the £1 delivery offer it voided all other offers/promotions. Including sale items. They refused to help me further.
This is very very misleading and quite frankly dupping customers.
Despite liking majority of the items I am returning them all for refund. I paid through PayPal so any disputes with refunds I will go through them. And make sure I have proof of postage.
I will never shop here again and warn others. They seem to be happy to fleece customers of their money and customer services is appalling.
Will stick with misguided and H&M”
