“If I could give 0 stars I would! The returns policy is terrible, I have been waiting 18 days for confirmation that they have received my return - which they claim not have and as I don't have my receipt they cannot refund me I have been back and forward emailing them for 30quid if I was going to try to take the pi&@ I'm sure I wouldn't take this amount of time out of my day I am a busy mum of3 and can be a bit scatter brain when it comes to keeping receipts etc. I went to post office who advised they cannot print a copy of receipt but as boohoo provide a return label with a unique sending number on they should be able to do this boohoo have said they have done but it's not been delivered. Have never had bother with Royal Mail before. I think boohoo are at it!!! Will not use again! They must need my 30quid more than they think I do!”
“I placed a order so my sister would receive the items on her birthday, one of the dresses was supposed to be worn on the day for nice meal out. When it arrived it was a size 12 in size 8 packaging, she was very upset as I, as I paid £4.99 for next day delivery for a reason! And i have now been wwiting 2 weeks for a refubd as they say they dont exchange..which is ludicrous. Terrible customer service, as they only DM on Twitter saying it's been refunded where is the solution! Where is my money?”
“My order had my name but different house number and this happened twice. They could not use my billings address. They have the worst customer services so far. Company should be scraped. Rubbish!”
“Disgusted with service. Ordered goods worth £90 paid for delivery day of my choice and they did not deliver !!! They blamed DPD that they lost my order !
This is impossible as they did not even shipped my order !
Awful liars and I am disgusted with their email replies and service.
I can not recommend to anybody and will avoid.
If I could leave 0 star I would have....!!!”
“I bought a pair of boots last autumn for next day delivery, to wear the next day. The courier's website showed they'd been delivered and signed for by me, but I didn't receive them and neither did any of my neightbours. The boots were finally delivered a day late. I contacted boohoo.com to explain that my next day delivery had been late. I received a reply which showed they hadn't read my complaint, so I contacted them again. I received no reply. I put a review on Trustpilot last week and received a response from boohoo.com, which showed they hadn't read my complaint.... This company is awful.”
“I will never shop with them again! They offer express shipping but do not guartee delivery you pay for. I paid for express and didn't receive my package for almost three weeks later.”
“Well I ordered a dress and bag from them waited in all day for them to deliver and then I just got an email saying that they tried to deliver but no one was in. So I picked it up from the delivery place myself. The dress was not true to size and the bag broke after 2 uses”
“Don't purchase from this company. If you have any issues the only method of contact is via email. 6 days after ordering online and opting for next day delivery I'm still waiting. The email chain includes 4 different members of boohoo staff, and I'm still no closer to receiving my parcel. They're choice of delivery service leaves little to be desired (DXDelivery).
They certainly live up to their name... extremely poor service... BOOHOO indeed.”
“EVERYTHING IS WRONG WITH BOOHOO. The clothing is cheap and crappy, we have to pay to return this crappy junk back, even with proof of delivery of my package, one month later, no refund! I have written 5 times, always get a generic reply, because they have ni phone number, they always have a different customer service person reply. RIP OFF. SCAM. After 5 messages, I sent my receipts, proof of order, order numbers, items I returned, and a Postal reciept with tracking and a copy of proof of delivery to BOOHOO returns from USPS....Boohoo sends a horrible crappy generic message again about how to make a return properly (policy statement) which is printed on all their order pages, and also on the website. They stole my money, took back the merchandise, made me pay to return it, then can sell the crappy stuff again to someone else and make more money! WORST COMPANY EVER!!! STAY AWAY!!!”
“i am horrified... i thought i was a valuable customer but i clearly am not, i have spent hundreds over the past 2 months with boohoo and they wont take that into consideration. They messed up my order and i was fuming - they apologise for the mess up but i have to jump through hoops to get my refund, i shouldnt have to do this and i wont do this... paypal will be involved now and ill get my money back that way! please do not use this company, i will never use them ever again - after spending so much with them ... im LIVID! THEY DO NOT CARE FOR LOYAL CUSTOMERS ONE BIT, THEY REALLY REALLY DONT”
“I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day. Recommendation, order your clothes 3-4 weeks before the date that you actually need it otherwise you will be frustrated like me.
Seriously need to question their customer service and delivery service. Marketing shouldn't advertise it if the business can't deliver it.”
“I would give this no stars!!! I ordered a dress however cancelled it before it had been dispatched and also paid next day delivery. This was on Wednesday and I still not have received the dress. I emailed asking them about this and most of my emails were ignored. When I did get a reply I was told I will receive the dress 5 days later! Next day delivery is all lies!!! They will not accept responsibility for dispatching an item that had been cancelled. What happened to the customer is always right? I have emails with dates and times to prove my cancellation and they are telling me I am wrong! No point in threatening higher authority as they will not care. I'm 21 and have always used boohoo however I will not be using this site again. Nothing but a scam!”
“The sizes were incorrect and the quality of the clothes and the finishing beggared belief and especially for the asking price!!!! The clothes were substandard and it appears there were very little or no quality control throughout the manufacturing process.
It is evident that these clothes were made in a 'back street sweat shop'. I used to be a fashion Designer/Lecturer so I know what I am talking about.
I trust I will receive my refund despite what I have stated above as it is the truth.”
“I made an order for over 200 pounds. I paid an extra 7.99 for next evening delivery. I waited in, missed an event to do so but decided to wait in. The order did not turn up. There is no customer service number to ring, only an email service. Once sending the email you get an email back saying we will contact you within 48hours . You therefore know you have no chance of getting your order for another 2 days. After 2 days, I heard nothing, sent another email , of course to get the same response email. When they finally got back to me, I was told it had been attempted to be delivered. It had been attempted at all. I then told this company I want a full refund as the items were for a specific occasion. I told them I do not want the order. They then tell me I cannot have a refund until I receive the order, then I have to send it back, at my expense, no return label either. After telling them I will contact trading standards, still no delivery. 5 days of waiting in, and still no delivery. I will never order from this company again. Absolutely disgusting service. They now have my order and my money. 5 days later.....still no sign of anything. I advice anyone about to order from these people to think twice. You do not get your goods or your money back.”
