“fucking stupid website. ordered a jumpsuit in the wrong colour and couldnt cancel it? Have to wait for it to be delivered and then return it which is fucking mad. website kept freezing fcking hate boohoo have pissed me right off DO NOT USE THEN ROBBING CUNTS”
“I ordered a few things from Boohoo.com back in June 2017. Due to poor quality I returned my order as soon as it was delivered. Today is 30 days since they got the returned items back, however, I still wasn't refunded. Also, i paid additional $ 20 to return the parcel.
I think the website is scam. Try to avoid it unless you don't mind to waste money.
It's already 40 days passed. I sent them clear pictures of the receipt as well as a delivery confirmation. Then they asked me what items I returned and I even sent PDF with detailed descriptions. I think they never refund anyone. I was dummy not to read the reviews first. What a waste of money. They email me the same thing: it takes 21 to 28 days, please provide proof and so on. Well, I provided all they asked... it is a scam!”
“Ordered black shirt they sent blue. Ordered next day delivery as I needed this shirt asap. Messaged ash of fb he said they couldn't send replacement even though their website still says it's in stock! Waste of time”
“Worst sham of a company. Don't fall for it - cheap and nasty for a reason. Took my £200 payment, didn't send an email receipt confirming, and not received my order. Tweeted them (as only way to contact them) on my husband's account as I don't I have Twitter - only to be told they couldn't discuss via his account due to data protection. Nasty criminal company, doesn't understand common sense, and who take your money and ignore you after that. Court it is.”
“item not delivered on time even tho paid extra for next day delivery
courier claimed to of tried to deliver item, time they claimed they tried to deliver was false as i arranged for item to be delivered to place of work, and the practice was open and reception is constantly manned by 3 receptionists , no courier tried to deliver and no card left ,
boohoo not interested, and chose not to believe their customer, i wont use them again.”
“Really bad quality despite the catwalk copies. All the dresses are see threw! Why is that? Where are you expected to wear such clothes? And the material ruins in the wash. Cheap and not cheerful.”
“Great styles and designs but awful qwful quality, the material is often transparent and you can see the colour and shape of your underwear. Not a good look! After a few washes the material has bobbled and mishaped. Two dresses I bought had such deep creases that not even an iron could get them out.”
“Yes I ordered a dress and had a 25 percent discount code sparkle25 and a premium delivery code free could not apply them when ordering my dress tried phoning and email about 6times over four days with absolutely no proper response and it has still not been resolved there customer service is a disgrace”
“Boohoo sent me the wrong item when I ordered it using a 50% discount code. They refused to send me a replacement even though the item I wanted was in stock. However, they told me I could re-order it and they would apply a 50% discount (after badgering them for 3 days for it). I therefore re-ordered it and used a discount code for delivery as I didn't think it was fair for me to pay full price for delivery given that it was their fault. They therefore refused to refund me the 50% they originally promised as I had used another discount code! So, I was supposed to pay full delivery cost and take the time out to send back the incorrect item they sent to me even though it was their fault! There is no one to speak to and their email responses aren't personal - they are just generated sentences that are the least helpful I have ever read. Be careful ordering from them!”
“My daughter ordered about £100 worth of clothes from Boohoo, all in a size 8. Everything fitted except for one skirt which was way too big. I asked Boohoo Customer Services if we could swap this skirt for a size 6. It took days for the Customer Services to properly answer my request, and when they did they said that I would need to reorder and pay another delivery charge (around £5). My daughter is going away this weekend and she won't have the skirt in time now.”
“The WORST online shopping experience I have ever had. I ordered 15 items, 4 arrived, after a week of trying to get a response from someone and filling out the claims form, they assured me my items were now on the way. They sent me the EXACT SAME 4 items I had already received, and no sign of the others. It is impossible to talk to someone, despite what their emails say it takes over 48 hours for someone to get back to you, and when they do get back to you they send a generic email. The WORST service I've ever experienced. ASOS is absolutely incredible in comparison. I will never be shopping on boohoo again.”
“Do not order from Boohoo! They are a scam. To make a return they state you must print your return label from their website and drop the parcel in the mail. However, they will not give you a refund. They claim you need a photo of a receipt from the USPS as proof of return, which would not be provided since Boohoo gives you the mailing label. This is their way of scamming you out of money and keeping their merchandise! This service is horrible!!!”
“I ordered a few dresses and a couple of jeggings from them. The pack pocket on one of the jeggins came off after a day and two of the dresses have holes in them. Utterly disappointed. Unfortunately, I took the tags off before noticing any of them, so I won't be getting a refund.”
“Ordered Two tops, lovely tops, look real good, top notch, 110% my type on photos. £35 my order came to, not too bad, I ordered them Monday 3rd July with 3-5 days delivery, I thought 'yeah that's fine it will be here by Friday' (which is when I need it for) it is now Thursday and I have yet to receive an email saying my order has been dispatched. Is this me worrying like an anxiety ridden little muffin? maybe. What's the chance that it will be delivered by tomorrow? not very likely. I've read so many reviews saying they've been waiting longer than 3 weeks, my hope is lacking and my bank account is empty, that about sums how I'm feeling. Boo who? Boo you!”
“I ordered some sale items on the website nearly two weeks ago . Yesterday I got an email to state that the prices were incorrect and that they had refunded my account . I wanted the items and it took them so long before telling me. Really disappointed in this website it's not my fault and feel that the items should of been sent to those who ordered before they corrected the price !!!!!!!!”
“I order 70 pounds worth of clothing on a Friday and paid for next day delivery...I got an email to say that it had been Dispatched And said it would definitely be here by Sunday. Well it's Wednesday and still haven't got anything, been left with the claims company waiting to hear where it is.
I have ordered from boohoo before and never had any problems, prices were good and the clothes fit nicely.”
