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Boohoo Reviews

2.1 Rating 1,776 Reviews
27 %
of reviewers recommend Boohoo
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Email:

customerservices@boohoo.com

Location:

49 51 Dale Street
Manchester
M1 2HF

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Boohoo 1 star review on 23rd June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Boohoo 1 star review on 30th May 2025
Kate Marcus
Boohoo 1 star review on 5th May 2025
Supreme Assets Recovery AT G Mail .com
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
110
Anonymous
Anonymous  // 01/01/2019
item turned up 3 days late , delivered by builders van , by someone who looked like they were on their way to dryline a wall
Helpful Report
Posted 8 years ago
item not delivered on time even tho paid extra for next day delivery courier claimed to of tried to deliver item, time they claimed they tried to deliver was false as i arranged for item to be delivered to place of work, and the practice was open and reception is constantly manned by 3 receptionists , no courier tried to deliver and no card left , boohoo not interested, and chose not to believe their customer, i wont use them again.
Helpful Report
Posted 8 years ago
Really bad quality despite the catwalk copies. All the dresses are see threw! Why is that? Where are you expected to wear such clothes? And the material ruins in the wash. Cheap and not cheerful.
Helpful Report
Posted 8 years ago
Great styles and designs but awful qwful quality, the material is often transparent and you can see the colour and shape of your underwear. Not a good look! After a few washes the material has bobbled and mishaped. Two dresses I bought had such deep creases that not even an iron could get them out.
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Posted 8 years ago
Yes I ordered a dress and had a 25 percent discount code sparkle25 and a premium delivery code free could not apply them when ordering my dress tried phoning and email about 6times over four days with absolutely no proper response and it has still not been resolved there customer service is a disgrace
Helpful Report
Posted 8 years ago
Boohoo sent me the wrong item when I ordered it using a 50% discount code. They refused to send me a replacement even though the item I wanted was in stock. However, they told me I could re-order it and they would apply a 50% discount (after badgering them for 3 days for it). I therefore re-ordered it and used a discount code for delivery as I didn't think it was fair for me to pay full price for delivery given that it was their fault. They therefore refused to refund me the 50% they originally promised as I had used another discount code! So, I was supposed to pay full delivery cost and take the time out to send back the incorrect item they sent to me even though it was their fault! There is no one to speak to and their email responses aren't personal - they are just generated sentences that are the least helpful I have ever read. Be careful ordering from them!
Helpful Report
Posted 8 years ago
My daughter ordered about £100 worth of clothes from Boohoo, all in a size 8. Everything fitted except for one skirt which was way too big. I asked Boohoo Customer Services if we could swap this skirt for a size 6. It took days for the Customer Services to properly answer my request, and when they did they said that I would need to reorder and pay another delivery charge (around £5). My daughter is going away this weekend and she won't have the skirt in time now.
Helpful Report
Posted 8 years ago
Purchased a voucher that was un-usable due to an email change and they would not refund or move voucher to the new email. Lost my money.
Helpful Report
Posted 8 years ago
The WORST online shopping experience I have ever had. I ordered 15 items, 4 arrived, after a week of trying to get a response from someone and filling out the claims form, they assured me my items were now on the way. They sent me the EXACT SAME 4 items I had already received, and no sign of the others. It is impossible to talk to someone, despite what their emails say it takes over 48 hours for someone to get back to you, and when they do get back to you they send a generic email. The WORST service I've ever experienced. ASOS is absolutely incredible in comparison. I will never be shopping on boohoo again.
Helpful Report
Posted 8 years ago
Do not order from Boohoo! They are a scam. To make a return they state you must print your return label from their website and drop the parcel in the mail. However, they will not give you a refund. They claim you need a photo of a receipt from the USPS as proof of return, which would not be provided since Boohoo gives you the mailing label. This is their way of scamming you out of money and keeping their merchandise! This service is horrible!!!
Helpful Report
Posted 8 years ago
poorly fitting, cheaply made
Helpful Report
Posted 8 years ago
I ordered a few dresses and a couple of jeggings from them. The pack pocket on one of the jeggins came off after a day and two of the dresses have holes in them. Utterly disappointed. Unfortunately, I took the tags off before noticing any of them, so I won't be getting a refund.
Helpful Report
Posted 8 years ago
No refund, no product, it's been over 30 days and they are avoiding the refund. Don't ever but the poor quality clothes. Order number NA101007432
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Posted 8 years ago
Ordered Two tops, lovely tops, look real good, top notch, 110% my type on photos. £35 my order came to, not too bad, I ordered them Monday 3rd July with 3-5 days delivery, I thought 'yeah that's fine it will be here by Friday' (which is when I need it for) it is now Thursday and I have yet to receive an email saying my order has been dispatched. Is this me worrying like an anxiety ridden little muffin? maybe. What's the chance that it will be delivered by tomorrow? not very likely. I've read so many reviews saying they've been waiting longer than 3 weeks, my hope is lacking and my bank account is empty, that about sums how I'm feeling. Boo who? Boo you!
Helpful Report
Posted 8 years ago
I ordered some sale items on the website nearly two weeks ago . Yesterday I got an email to state that the prices were incorrect and that they had refunded my account . I wanted the items and it took them so long before telling me. Really disappointed in this website it's not my fault and feel that the items should of been sent to those who ordered before they corrected the price !!!!!!!!
Helpful Report
Posted 8 years ago
I order 70 pounds worth of clothing on a Friday and paid for next day delivery...I got an email to say that it had been Dispatched And said it would definitely be here by Sunday. Well it's Wednesday and still haven't got anything, been left with the claims company waiting to hear where it is. I have ordered from boohoo before and never had any problems, prices were good and the clothes fit nicely.
Helpful Report
Posted 8 years ago
I ordered something on a Monday and they didn't dispatch until the Thursday night so I will not have it on time for when I need it. Things are normally slow to come from them so I did expect delays but they are never this slow to dispatch. I tried to use and pay for the next day delivery option but it did not work. I will never use them again.
Helpful Report
Posted 8 years ago
TL; DR version: Horrible quality, inaccurate size charts, NIGHTMARE return process I ordered three dresses at the beginning of May, and the quality was absolutely awful-- the fabrics felt like sandpaper and plastic, one dress was completely see-through, and the sizing information provided was completely inaccurate. I ordered based on my measurements and received garments that were completely unrelated to the numbers they advertised. Not one of these dresses fit correctly and were off by several inches. I couldn't even tell you they run big or small because each garment and point of measurement was completely random. Normally if something is low quality and doesn't fit, you can at least return it and move on with your life, but I haven't had that option due to Boohoo's customer service being just as awful and chaotic as its products. They received my return shipment WEEKS ago and refuse to return my money even though I've provided proof of shipping (more than $18 at my expense) and delivery. They refuse to even look into the fate of my shipment, simply sending me the same rude form letter over and over again telling me to wait. I have BEEN waiting. It is nearly July. This is ridiculous. I should have just filed a claim for defective/not as described merchandise. I would have had grounds, given the horrendous quality and wildly misrepresented sizing, and I would have had my money back right away without losing almost $20 out of pocket sending this garbage back. This has been a nightmare from the day I opened the package of awful, awful clothing, AND I STILL DON'T HAVE MY MONEY BACK. I've had to open a dispute with PayPal to have any hope of ever seeing these funds again. AVOID.
Helpful Report
Posted 8 years ago
We don't like leaving negative reviews, but sadly feel that this needs voicing. Our own fault from ordering from a company named 'Boohoo', perhaps the title should have warned us enough before proceeding to place an order. Anyway, upon receiving the order, the quality is poor, and sizing is not reflective of actual size guide. My wife is a size 8, the clothing was at least 2 sizes larger and poorly cut. Raised a return, sent items back on the Royal Mail tracked label. Items were recorded as received back to the 'boohoo' warehouse, but funnily enough nobody was prepared to produce a surname for the tracking! Despite contacting 'boohoo' twice now, they claim their system hasn't received the goods (Royal Mail confirmation has been produced twice to them), and that if / when they receive the returns it will take at least 14 days to process. Alarm bells continue to sound... this means the company has more returns than it can cope with (speaks for itself!), and that they have high reluctance in refunding customers they're money. Good job we aren't holding our breathe, needless to say this is the first and last time 'boohoo' will be used by us. Shall be interesting to see what Trading Standards say, and the legal advice we are seeking for 'boohoo' withholding the refund.
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Posted 8 years ago
Just want to say, Not Recommended. Check review before you order, cos I order before read review. My problem is my package already more then a month and didnot arrived yet. I keep telling them to refund so i can order from somewhere else, but they keep telling me to wait... Huh wait for how long? Everytime I write message to them, every single messages answer with different people which is dont know the case and keep me reapeating the question and keep telling me wait and wait and wait.
Helpful Report
Posted 8 years ago
Boohoo is rated 2.1 based on 1,776 reviews