“Ordered a top august, got a text saying delivered, but never received the parcel, filled out form as advised by boohoo customer service, and not heard anything, no refund, no item replacement, shocking service !”
“Awful customer service, 4 different staff unable to solve a really simple problem. The £9.99 premier delivery option you pay for one year suddenly disappears, and you are charged for slow delivery. Awful experience.”
“I ordered an item I wanted to take on a holiday with me so paid for next day delivery. My address was not available for next day so I got it ordered to a locker in the area. 3 days later (after the weekend) I received a notification to say my parcel was delivered to a locker in a completely different location 40mins from my house. I called the courier company who said Boohoo had already told them there were a number of items misdelivered and to take it up with Boohoo. I contacted them online (as there is no contact number) and the next day was re-assured it was delivered at the correct locker. I checked the locker and it was not in fact there. Another day went past and I was told they were checking with claims. Yet another day went by and claims said they were looking into it. 48 hours went by and I didn't hear anything. By this point it was too late and I was already on holiday and no longer required the item.
I have now been told it will take them 14-15 days to get the item back to the warehouse and then another 4-5 days to issue a refund. What a joke.”
“First time ordering from here. Never again.
Just as review below, misleading customers with prices, offers and delivery.
I made a large order, several hundred pounds worth. Some sale items, some full price items. I was offered a £1 delivery at checkout which I accepted.
When received confirmation I saw I had been charged full price for the sale items. Which were still on sale on the website.
Thinking this was just an error I contacted boohoo customer services who advised me as I had taken the £1 delivery offer it voided all other offers/promotions. Including sale items. They refused to help me further.
This is very very misleading and quite frankly dupping customers.
Despite liking majority of the items I am returning them all for refund. I paid through PayPal so any disputes with refunds I will go through them. And make sure I have proof of postage.
I will never shop here again and warn others. They seem to be happy to fleece customers of their money and customer services is appalling.
Will stick with misguided and H&M”
“Had quite a few problems with boohoo and this current one tops it off. I have been waiting for a refund since 12th July. I've been chasing them up with emails saying that I would like the refund and this company is pure ignorance.i wouldn't advise anyone to buy from this website and it's an absolute nightmare to get your money back. Never will I buy from this website anymore”
“I would never order from boohoo.com they took £44.00 pounds of me 4 boohoo.com to send me parcel with all faulty items. I return parcel and no refund. They keep your money. I have taken photos. I have never ever recieved a order so bad in my life, not good.”
“If you are looking for a clothing website that doesn't play schemes to cheat you from money then do not shop here. This is the type of company who advertise numerous attractive offers with loop holes to cheat you of money. One example that I have experienced, is offering a sale and delivery discount at the same time, with the fine print of losing your savings if you apply these at the same time. By loosely advertising this and adding brief description of these conditions, they will happily take your money and show no sympathy to your loss. In the future I will be shopping elsewhere amongst the very competitive industry and will advise others to do the same.
Happy and quick to take your money, but s complete different story when it comes to compensating the customers who have been cheated of they're own hard earned money, being a student myself, I will not be taking this lightly, despite no hope via email.”
“I ordered a few things from boohoo and tracked my order with hermes and on the day of delivery(Yesterday)when I checked it it stated that my items have been send back to sender i was at home all day so I called hermes to be told call boohoo to be told to email them i did that no respone called again today to be told to Facebook them.I've been talking to someone called keeley all she could tell me is my item has been sent back and I will get a refund but not my items.I have never heard of that before as other companies will try to redeliver.I Will never use boohoo again also have to wait to weeks to get my money back SMH.Shame on you boohoo bad customer service”
“Returned items over 2 months ago , no refunds no emails to say they received my items when i question they said they got them, refunds not processed. Then told refunds processed 5 days later no money , again i contacted said failed again another 5 days got in contact said they had to be manually put through expect 24-48 hours asking if i have open disputes when i clearly started i didn't and yet again nothing, legal action will be taken !!!”
“Really not happy with delivery, I ordered some trousers on Monday, payed next day delivery and now it's Thursday and guess what it's still not here, if I specifically pay next day delivery that means I want it for the next day. I'm really not happy and won't be shopping here again.”
“I will never order from this company again! I received a dress late after paying next day delivery and when it arrived it had the biggest hole in the side of it and it took boohoo days to reply when emailing them, I had to pay to send this dress back, they wouldn't even replace it instead. Took two weeks for a refund but they wouldnt refund me the £5 delivery charge even though i paid for them to send me faulty clothes and i didn't get the return postage back either! Absolutely waste of money and time. Poor quality, this hole was so noticeable they clearly don't respect their customers”
“I posted a 5 star review 3 weeks ago. I did state, however, that I was still leery about ordering from them again. Nearly every rating / review site gives them poor ratings.
There's a reason, and I wish I had stopped at that first order.
I ordered from them the other night and used the 50% discount code for that evening. When I checked out, the total did not keep the discount.
I contacted them within a minute of my purchase.
Three different reps insisted I never entered the code. All three refused any compensation, claiming nothing could be done, but they felt bad for the situation (???).
One even told me how to apply the code. DEH? If I say I did it, don't insist I didn't.
It makes me concerned now whether I'll be satisfied with this shipment.
Yeah... so, never again.”
“On more than 1 occasion I've not had my delivery and they fail to refund my money when they know it's their fault. Bad costumer service and no remorse or compensation given. Worst online company”
“Terrible. The quality is way far from the expectation. Dont trust their photos.
Return and refund process are complicated, have tried to email but the answer given was not helpful at all. Return address is to the UK and the shipping cost is to be borne by the customer, so if you are based outside the UK just imagine how much the shipping cost would be. Definitely not worth the value.”
“I've used Boohoo on two occasions. The first time, the dress looked nothing like the picture provided on the site, the fabric was itchy and felt cheap, the sizing was completely off, and I returned the item for a refund. I hoped it was a one off, and did order another item from them a few months later, only to find the same issues. I won't buy from Boohoo again. The only upside is that they were did not make returns/refunds difficult.”
“Awful customer service! Returned goods with tracking and confirmation email but refusing to refund for one of the items! Will never use them again! Customer service emails are just the same response over and over again, they don't listen and lack reasonable responses!”
“As a first time buyer, I ordered 2 items from the Boohoo Canada website. They claim NO EXTRA FEES or charges as they cover all taxes and duties for USA and CANADA. But I get a notice from the carrier that I am being charged for duties and taxes! I tried to get this resolved but they are non responsive!
BOOHOO is a fraudulent company!”
