“I placed an order on the 28th of November and today is the 18th of December and i still havent received anything!!! Never again will i order from this shop!!”
“garbage customer service
lied to about speedy delivery!!!
when asked to be refunded for not receiving the item as promised, we were shafted
Amazon...Fashion Nova runs circles around BooHoo 👎👎👎👎👎”
“I have not received my packages since the 28/11/2017
When talking to customer services they did nothing. I even contacted Hermes to check with them and nothing. I am fuming!
Anyone else experienced this problem please text my boyfriend who wants to make a stand against this company. Please text 07713881235”
“It has been a month and i still haven’t received my package!! I spoke with customer service and they ensured that they would look into it and still nothing! They even had the nerve to close it out of their system!! $150 work of items....GONE!! With no refund or anything!!”
“shipping timelines are never accurate. After spending $500 on clothes for Black Friday and tracking my shipment I got a note that everything was returned although I never returned anything. I needed those clothes for Winter! Terrible site I will never shop from them again. I am also still waiting for my refund.”
“Terrible customer service. It was been 7 weeks since I placed an order, my goods have not arrived, am being told I have to continue to wait and they won't give me a refund. Never order from these people.”
“Everything,the website is horrendous along with customer service and delivery. Would certainly advise people to avoid this company and use places like new look”
“Boohoo is an awful company,I have a delivery over 4 days late after being ordered on next day delivery,false reassurance and pathetic replies! I wouldn't recomend anyone to use them I would clearly state to avoid them,nothing but disappointment as I am refused a refund until their products have gone back to them .”
“Very bad waited for long time for my delivery then I got children's clothes, and I had ordered a dress and shoes to wear for the wedding but they told me to return the order with my money that I don't have and with 30 days, now I can't go to the wedding because I have nothing to wear, I tried to get them to send me an alternative but they refused.”
“Passer à la langue suivante : français
I ordered for the first time home on September 30, 2017 ... 2 orders (NA101911684 and NA101910159) for a total of about $ 300. I was really happy and excited about my purchases at Boohoo. But I did not know what was waiting for me. Not only did he lie saying that they came to my house and ringing I was there all the time monitoring the dates. PLUS there was always someone at home. Reimbursement ? It takes more than 1 month and you always have to ask them the news of the package is abuse and disgrace If I could describe the experience in one word: DÉCEPTION
In any case, I would not advise anyone in Canada to order At home it is mess and big no matter what. Today is December (December 1, 2017) and I still have not received all of my repayments. It's really unacceptable.”
“I had a few things in my cart all week for cyber week for around 85 dollars, Then on Friday they jacked up the prices then said "up to 80% off" now my carts worth nearly twice as much. Don't fall their lies people the prices didn't drop they've increased drastically”
“I have recently returned some items and this was well over 2 weeks ago and have no response at all. I have sent emails , contacted them on face book and even tried to ring up but I nobody is getting back to me. So where is my money? Would never buy from here again it's literally theft!”
“Order confirmation sent Order was dispatched,
Was able to track my order (I still can track it 13hrs after email) Then received email to say my a/c would be credited as items were RETURNED back to them(obviously from courier) no explanation as to why. Clothes were purchased for my daughter as part of her birthday present . VERY rude girl called yandi dealt with my queries on FB MESSENGER
WILL NEVER USE THIS SITE AGAIN 🤬🤬🤬🤬”
“Terrible Service
Only buy from this company if you want to be scammed.
Ordered two dresses and they both came in with all kinds of ravels and they are much smaller then the size chart. I even ordered up two sizes. I asked about a refund, and company policy is you pay for your own refunds. It will cost more then the dresses cost to send back to the UK. Please don't buy from them unless you want to be disappointed and be out of $40.”
“love the dress however arrived with 4 massive holes in seams.. doubt it would last the event it was required for. very disappointing. won't order from them again unless I have personal seamstress to fix problems... however i may as well get seamstress to tailor make dress instead of the rubbish I got delivered”
“If I could give no stars I would. I ordered multiple things and immediately realized I had the wrong size. I emailed customer service so they could correct this mistake before my items shipped. They responded (quickly for once) and said this wasn't possible and that upon delivery I would need to return the items. They also don't do exchanges, so not only am I paying for the return shipping but I also will need to wait for--according to other reviews-- a very long time to receive a refund and order the correct size. That's not even the worst part.
My order shipped on the 16th of October and was to be delivered in 8-10 business days. On Friday the 20th of Oct the tracking info said it was delivered...never received it. I received an email shortly after from Boohoo saying they lost the package and were trying to solve the issue.. not too long later another email saying it was located and on the way. It has been 3.5 weeks (15 business days) and I still have no package or updated tracking info since the 19th of Oct. I reached out to customer service twice about this and they said they were looking into it and would get back to me in 5 business days, 5 business days later and no response. I reached out again saying I needed a refund immediately and they said they would reach out to claims and get back to me by COB. I did not receive a response until I posted a review online. They informed me I would receive a refund within 3-5 business days.. yep you guessed it.. it's been 9 business days and still no refund or response to any of my emails.
It's beyond me how a company that is worldwide and probably receives a lot of business from online customers can have such terrible customer service and delivery. UNACCEPTABLE. Will not be a returning customer, at this point I just want my money back.”
