“Awful experience with this website. I ordered size 8 boots, assuming it was US sizes since it just said "8," and I was ordering from a US computer. Minutes after I ordered, I sent customer service an email to double check that I ordered US 8. It took 36 HOURS for someone to respond, and she did not even look into my order, even though there was time to fix it before it had been shipped. She sent me: "As we are a UK company the sizing is converted at the checkout to UK sizing. You are able to compare these sizes to your desired size using our size guide." She clearly did not even read my email!! Absolutely terrible customer service. I emailed back explaining AGAIN that I wanted to confirm that I ordered a US size 8, but by the time they emailed back, my wrong-size shoes had arrived at my house. I was informed that they do not offer an exchange service, and had to pay almost $10 to return the stupid shoes. Boohoo is a waste of your time and money.”
“Had an awful experience ordering from boohoo delivery wise I don't know why I thought the second time round it would be any better!
They really need to stop using Myhermes as their postage courier as they always mess up and lie! they claim they have visited for delivery in their tracking where as they haven't and think we are stupid! god knows how long this has been going on for and how long more it will! at this rate boohoo will lose all of their customers as the key to a successful online store is deliveryyy!!!!
*IF YOU OPT FOR NEXT DAY DELIVERY BE SURE YOU WILL NOT RECEIVE IT*”
“They sent me out the wrong item, I complained, they sent me out the same wrong item again (the company had labelled the wrong tops and not checked) I asked them to send me a postage label (as I don't have a printer) to return wrong items and asked if I could get what I actually ordered. Their reply 'Well walk to your local library and print off labels yourself then return items and we'll send out what you ordered' absolutely disgusting...”
“Poor quality, ill-fitting clothes & they don't even include a returns in the package, you have to go through the so called online Returns Portal and download one.....if your printer is up the spout like mine, you've got to pay again to send the very disappointing items back. I wont be bothering to order from them again.”
“WORST QUALITY EVER!
At first when using boohooman I became excited and happy with the prices and the hope that I would be a satisfied customer.
Unfortunately the clothing is absolutely awful the worst I have ever seen in my entire life. The clothes are poorly made rejects using the worst materials ever. Just long enough to fall out of the returning date. They either fall apart whilst wearing or never survive one wash
The customer service is equally as appauling. Automated messages lack of care and communication and refunds which never appear in your bank. No response to questions or queries.
Yes the products are cheap. But cheap for good reason as they are rejects. Poor stitching, uneven widths and lengths, sizing discrepancy you name it I've found problems with EVERYTHING I've bought from this company. Zips so poor they jam and get stuck. Metal zips sharp and rough. Moulds with sharp edges.
What is worst is when you decide to return your items boohoos appalling customer service does everything it can to make you give up. It's a big scam. There's a 365 days a year sale and even when half price these clothes are worth a quarter of that.
Supermarket clothes and cheap high street stores are 5x better quality and these are among the cheapest ways of buying clothes.
I cannot express more ANYONE thinking of buying from boohoo please save yourself the trouble and time it's like being robbed by fraudsters or mugged when out shopping.
I hate to think who suffers making these clothes and I will be reporting all my findings to trading standards EVERYBODY AVOID THIS ABSOLUTE CON”
“I have been left feeling stressed and confused by boohoo. I ordered a dress last Sunday- I paid for next day delivery. on the Monday I waited in all day and by 8.30pm I emailed them asking where my parcel was. The next day I had to go away, so my mum waited in all day Tuesday and Wednesday. I got a reply saying there was a query with my address. I emailed back saying what was the query (they never told me what the query was) they said they had tried to attempt to deliver it 3 times which is absolute rubbish. (we have a yappy dog- so if someone had been knocking on my door the whole street would of known about it!) I then asked for the parcel to be sent to my London address, which boohoo agreed on. Then I got sent an email saying my dress has ran out of stock. How has it ran out of stock if they had been trying to deliver a parcel to me???. they have literally just shot them selves in the foot by trying to lie to me! I've managed to get my money back, but I'm left without that dress and feeling a whole lot of distrust for boohoo. so many emails sent from me trying to push for answers and the customer service has been vague and terrible... even spelling my name wrong. The last time I ever use them. (if I could give them minus stars I would)”
“I ordered goods that have never arrived. Boohoo have fraudulently claimed that delivery attempts were made - I know for a fact that they're lying because I'm housebound. They are refusing to issue a refund. I will never again attempt to purchase anything from them, they are dishonest thieves.”
“Absolute nightmare!
Ordered parcel 2 weeks ago and courier was not able to deliver my item, even though the delivery address is a Company open 24/7. Contacted customer service who were unable to communicate with the courier to send my parcel back to them as I was no longer interested in receiving it. To this day I don't have my parcel or my money back.
Do not use them!”
“I have ordered from boohoo many times now, and I can fairly confirm that the only decent thing that was sent to me was a bag! A bag! Given the fact that it can hardly be messed up really. But I ordered a body suit, not only had it started fraying but it was totally poor quality! I could easily get MUCH better quality in Primark which is fair to say! Another issue I have had is when I purchased two items, a jumper and a jacket. The jumper started to pull in many different areas VERY easily which I think is absolutely disgusting given the price.(£20) it was very poorly made may I add again, the jacket stitching was absolutely horrendous! it started to come away and it had tore under the arms, this jacket was not too small for me may I confirm, when I had complained they decided to send me a replacement, As soon as I opened the package I could immediately see holes in the jumper, it's as if they didn't even check over the items before sending! The jacket was not better either. I had confirmed I will not be purchasing from them again and they wanted to add on a £5 store credit for the hassle, keep it thanks. I think the only decent thing about boohoo is that they offer next day delivery at such a low price. But overall, absolutely disgusting. Poor, poor quality clothing.”
“I ordered with Boohoo 3 times, every single time something was wrong. First time the size on paper label was different than on shirt. Second time they sent me similar top than on website but it wasn't THIS one. After all I decided to give them next chance. I ordered a knitwear, it supposed to be red. It came in different colour and what is more the quality is very bad!! I think there are much better 20 pounds knitwears. Horrible shop!! No more shopping with them!”
“First ever order, ordered a coat. Low on stock Boohoo cancelled order and emailed stating a refund would be given within 5 working days. Now nearly 2 weeks has gone by no refund! Have emailed, have sent face book messages and they have said 5 working days even though it's been over 9 working days. Just refund it for goodness sake! It's not your money I don't have the goods and nor do you intend to send it so refund! Pay pal are now informed and I will NEVER use your company again as I'm having to fight for money that is rightfully mine.”
“I use to LOVE shopping with Boohoo, but recently their service has gone down hill! Especially with they delivery service!! I made an order at 9.41am Wednesday 12th October, i paid for a next day delivery, and its now Friday 14th October and i still haven't received my items!! Next day delivery is sent on an 8am-9pm!!! delivery service! 9PM- are you joking!? It has never been this way before!! No one delivered yesterday and even if they did, no card was left or anything. Its now Friday and i have just received a text saying a delivery was attempted but no one was in!! YES I AM!! No one knocked or rang! your company has delivered so many times in the past to this address!! Tried contacting customer service via Twitter, and i kept being told that someone will be with me ASAP, the longest time i had to wait was 13 hours and i still had to prompt them for a response! You can clearly see on twitter how many unhappy customers you have! Going to avoid using Boohoo again, which is such a shame as i use to love it so much!!”
“Wanted to return unwanted item because i was house bound with operation Spoke to customer advisor for alternative to return item because I don't have a printer. I was digustingly rude claimed he was a manager. Wouldnt let me pt a complaint in. Senior manager rung me he also extremely rude. Seems like they've not been tained or they've been traind to talk over customers or terminate the calls. Felt like i was talking to someone who worked for shabby company Boohoo really need to sort out there customer service advisors. Theh dont even desereve 1 star”
“This company has false free delivery codes that dont work and false discount codes that cant bevapplied either. There is no manned telephone for this company. They are con merchants”
“Ordered something with next day delivery and still hasn't turned up, this is the 3rd day I've been waiting for it to arrive and still no luck, I've DMed them on Twitter as they ask you to if you have any problems and have had no reply on there either.”
“I ordered a dress cause its my birthday saturday and im going out friday night,i ordered on tuesday 8pm and it said next day delivery,ive been waiting for 2days now indoors and no one has turn up with my order,now i m stressed to find a dress and have to run and get something friday morning.been chatting with customer careon facebook different person come and chat to me and im still waiting nothing has turn up.I am very very unhappy and i wont be ordering again”
“Absolutely the worst store I have ever I will never ever order from here again. The worst customer service !! The orders take up to 2 weeks even when you pay for expedited shipping !!! And the when your clothes do arrive they are ripped and cheaply made! I ordered for my vacation and paid for faster shipping so I can have it before. No one is helping me all they are saying is please allow until the 10th for your order! Even tho it shipped on the 26th... that is not 6 working days.”
“WHAT A JOKE
PIECE OF CRAP DELIVERY TO ME FELL APART AT SEAMS WITHIN 1 HOUR
2 MONTHS STILL NOT GOT A FULL REFUND.
CBA GOING INTO ALL DETAILS OF MY COMMS, THEM BLAMING DIFF DEPARTMENTS
DISGUSTING AVOID - CRAP CLOTHES AND WORSE SERVICE”
