“Made my first ever order with boohoo on Monday and paid for next day delievery as needed them for an event on the Thursday evening boohoo claim to have delievered my items but today is Saturday and I still do not have them. I've emailed boohoo and they responded 2 days later to ask me to confirm my address I replied straight away to receive a email back saying they will be in contact again in 48 hours. I'm disgusted in the service I have received I have paid for my items which I do not have and boohoo have not issued a refund. I would avoid ordering from them again at all cost complete rip offs!!!”
“Terrible company, every item I order is terrible quality. Bought some trainers that feel like plastic bags on my feet, a pink onesie which is so thin and poor quality that its see through! Don't even get me started on the customer service, what a joke!! Sent me a white top covered in makeup stains, had to ask for a replacement about 100 times, was too late by the time someone actually responded to me as I had left for uni. Still haven't had a refund! Never ever going near this company again.”
“My advice?? Please never use this disgusting company, have taken my money, rude customer services, if you dont mind emailing around 10 times, should not be allowed to tra”
“I ordered a Megan MA1 scuba bomber in the black and there was a whole in the armpit section as the sleeve had not been sewn on properly. For me it wasn't that big of a deal as I know how to sew but for other people who can't, this can be very inconvenient.”
“The description said that it is petite, ideal for 5:3 (me) but when I received the dress it was way too long and I can't even wear it with heels without it dragging on the floor ! Never buying from here again as just don't trust their descriptions!!”
“Ordered 3 items, which were delivered in a timely matter. I tried everything on and none of it fit, so I put everything back in the original packaging with original receipt, put the return label on and went to the post office. First of all, their return label is just their address. You have to pay for the return. Fine. I mailed everything back, WITH a tracking number. Nearly a month later, there is no refund. I have emailed them twice. The first time, the customer service person emailed me back saying the items haven't been received. I provided her with the tracking number that gives the day and time of arrival, and never heard back. A couple days later, I received a standard form email thanking me for my interest in returning an item. I responded, again with the tracking number and my order number. I stated that the items were in fact received, and I want a return ASAP. Once again, no reply. Definitely do not recommend buying from here.”
“I ordered my item late Saturday night knowing full well that I wouldn't receive my item until Monday. However, I still have not received it and it's 20:27 pm on Monday night. I then messaged boohoo on Facebook and they said that there was an address query that they did not inform or ask me about, however they said I would have to allow 24 hours for my item which is useless as I need it early tomorrow. Will not recommended boohoo to anyone and will never buy from boohoo again. Disgusting”
“Hermes apparently delivered my parcel even though i never received it. Contacted Hermes and they did not get a signature - no surprise there. Boohoo only contactable through email and they take 2 days to respond. I needed these items for my holiday and now have no chance of getting them. Will never order through Boohoo again.”
“Tried to return two items costing £15. The time I spent writing emails just to get a returns label wasn't worth it and I have now given up and thrown them. I have banned my three teenage daughters from buying things from Boohoo so my money is now going to Asos (which incidentally doesn't have a problem accepting returns costing three times more than this Boohoo order). Thank God I wasn't trying to return a significant amount!”
“Don't buy clothes from this website!!! Awful quality and disgusting after care...
Had to wait 2 months for a refund on a pair of boots which I returned due to being faulty & glue marks all over them... Sent endless emails (some went Un-replied) really shocked as expected it to be on the same bar as missguided but it's HORRENDOUS! Won't buy from them again.”
“Delivery driver didn't even bother coming up the drive and left it on the wall- also all of the clothes looked so nice on the website but when they arrived they felt cheap and looked even worse! Overpriced for poor quality, might as well have gone to primark”
“I recently placed an order with boohoo, to find that they put the wrong postcode on the parcel also paid for next day delivery and it came the day after the day I wanted it to. I will not be purchasing anything off here again.”
“My returned item got sent back to me?! Been waiting for almost a month for my refund and still got nothing, absolutely disgraceful and won't be shopping here again, including all my friends and family because I don't want the same to happen to them. Don't buy from here...”
“I think the fact you have to print your own return label is ridiculous! I don't have a printer to do that! I always order from you but won't be again”
“First time I have used Boohoo. The sizing was inconsistent and the quality was poor. I was unable to print a Returns label as their system said my order number or email was wrong. They were both correct so I emailed Boohoo (no customer service number available as the "do not welcome callers".) They replied but I don't think they read my email because they said I should enter the order number that is on the Delivery note and my email... D'oh and If I am unable to print it then I would have to pay the return costs. Bit of cheek as the problem is with them. I've emailed them again so will be interested to see what happens. I've had to email them 3 times so far over this. Bit useless really. Won't be using them again”
“I ordered 4 items. They looked lovely on the website and I was so excited for them to arrive, when they arrived they were completely different from the picture!! They were horrible and felt cheap.”
