“Boohoo emailed me with a 15% discount code to use before midnight that night. After spending a considerable amount of time trawling through not the best site to use I got to checkout stage about 11.05pm to be told the code had expired! Funny I thought 11pm was before midnight. I contacted boohoo customer service to be told they didn't know why it didn't work but never mind I could try next time they have a discount code! What a complete waste of time. They also suggested that I'd tried to enter 2 codes, I hadn't and that I had sale items in my basket, I didn't. Appalling customer service to not even try to offer an explanation or a courtesy replacement code and to try and suggest it was my fault. Dishonest, deceitful and false advertising. Guess they thought customers were stupid enough to be lured in with a false offer and just put up with it.”
“Boohoo is a cheap site and has good clothes and I have been their loyal customer for years. However, I have had a problem with my parcel getting lost and their customer service team is a disgrace. I have been made to feel as if I have done something wrong and yet I am the victim here. They have taken my money and I have no parcel and they are ignoring me when I ask for a refund. I have never had to deal with such rude and ignorant customer services in all my life. I shall not be shopping with them anymore. I can't believe how I have been treat.”
“Honestly Boohoo I'm beyond disgusted. I received my purchase and every item had issues. One item was dirty and stuck, 2 had all the jewellery detail missing (DID YOU THINK I WOULDNT NOTICE??????). Please learn a thing or 2 from ASOS!! I will NEVER shop at Boohoo EVER!!”
“This company will charge you $15 for express 3 day delivery and it will still take a minimum of a week to receive your order and their tracking system is terrible. The excuse will be that there was a delay (each time because it has happened to me twice now). There is no real way of knowing when your items will come. I reached out via their chat system and was told my clothes have been held up at customs and may take an additional 3 days to arrive. I need them tomorrow, I ordered them a week ago and paid to have them in 3 days.”
“Never ever I´m gonna order from that page again. I received and incorrect item in the beginning of may 2016, did receive the refund after few emails, but the refund of my shipping fees, which I have legal claim on according to their policy, never came. I´m still trying to get my money back, but unfortunately still have not received a positive message. The customer service is just awful, unhelpful and stupid, not able to get any reasonable answer from them.
DO NOT BUY FROM THIS WEBSITE!!!!!!”
“I ordered two maxi dresses that were so thin you could see right thru them. I was so disappointed and I can't wear either dress bc they are so revealing!”
“Three items ordered only öne delivered sent 4 four requests for information and refund but not one reply Boohoo your customer service is pathetic, I am out of pocket AU$54 never again.”
“I have just gotten an email confirming a refund. Very disappointed as I was only just notified(one week later) that they are out of stock. I had been checking the tracking and it had told me that the items had been shipped yet they tell me that there isnt even any of the dresses I wanted in stock! Very disappointed!”
“Order sent to another state and lost! Customer service was extremely unresponsive, so several items were out of stock by the time we finally got to talk to someone. Promised 2 day shipping of the replacement items they had and then that was rescinded. Shipping and customer service departments completely incompetent. Don’t bother trying to call anyone there – they won’t address customer service issues anywhere but online – and they’ll address them BADLY!”
“An issue on their website caused 6 of the same products to be charged and delivered to me by mistake. I then had to buy ink for my printer to print the returns labels for all products. The initial order mishap cost me 124.46. I was refunded for the prodicts and not the delivery (which was through no fault of my own). All together, the delivery has cost me 19.96!!!! That is more than 3 of the orders cost individually anyway!
Scared it will happen again! I don't have £20 to give to boohoo!!”
“Delivery as expected.
Very poor quality clothes
Watch out for colours, poor quality photograph. As an example
(DZZ74643-144-18) Katy Neppy Cap sleeve wrap bodycon dress. In the website picture it
looks a two colour (black/white or navy blue/white). In reality it has more colours (pink,and green/gray) and they are not subtle.
Very dissapointing.”
“I ordered 4 dresses I had to return because they did not fit. On may 30th I returned them. It is now July 13th still no refund. There is no number to speak to someone just generic emails every 24hrs”
“I ordered a dress, top, and a choker necklace for next day delivery. But it didn't come for 3 days... and when it finally arrived all the sizes were off (bar the necklace). The top was far too big and the dress of the same size was ridiculously small. I'm a size 16 and it fit my sister who is a size 12. Disappointed is an understatement.”
“Extremely poorly made clothes - stitching is uneven and there has been more than one occasion in which the elastic waist of the skirts that I have bought have not been sewn on properly at all. In other words, the quality of the clothes sold on boohoo would not pass off as acceptable if seen in a store. On one occasion I have had to contact boohoo with regards to my order being sent to the wrong address, the response did not help me in any way and I was told to contact the courier (which a) is not my job to do, it is theirs; and b) after visiting the courier website, they advised me to contact boohoo). Also the customer services assistant addressed me by a random name, which I found almost as funny as I found it offensive. To add to this, they also sent it to the (wrong) address at a much later date than the next day delivery service I paid for promised. In short, buying from boohoo is both a waste of time and money, and I can name at least half a dozen budget high street stores that sell better quality clothing at cheaper prices.”
“Shopped boohoo.com despite poor reviews on customer service and shipping. I paid $15 for expedited shipping, the items were not delivered by the promised date, boohoo did refund me the shipping and said the items would be there in a few days "fingers crossed". I followed up with them once the new delivery date (based on the tracking number) passed to say how disappointed I was and that I ordered those items for a specific event. The customer service agent said they had a delay with their courier and they had no further info, she also wrote I am sorry that you feel this way. Which is confusing, and almost laughable. You're sorry I feel what wAy ? I am disappointed in your customer service, your desire to rectify a problem and your ability to connect with a new customer.
I will not shop with boohoo again.”
“I have recently brought Tokyo all star jogger..
To be honest quality of the product is very poor.. 1st day worn I realised the stitches & the material falling apart, not only this white spotted dots appearing out of the jogger.
I've brought bomber jackets before aswell same problem I had stitches and wool popping out of jackets..
This is the worst experience I've ever come across. This would be the last time I've purchased from boohoo.
I will never ever recommend anyone to purchase from boohoo as it's not worth the money.”
“When you receive a damage item from Boohoo you're suppose to get refunded the shipping charges for having to return the faulty item, I sent Boohoo a picture of the shipping charges receipt at their request 4 times and still haven't received my refund so I decided to let the issue go since I did receive the refund for the item but not the refund for the faulty item as they policy states. I then purchased from them again (like a big dummy) and had to return those 2 items due to the sizing and I can't seem to get my money back, I tracked the package and it shows it was delivered to Boohoo almost a month ago. When I contact Boohoo they say they haven't received it, then they tell me to send a picture of the receipt, which I did, that's when all commication ended, I haven't heard any thing since. All I want is my money back and now since they want to ignore this issue ad well I'm also asking for my shipping refund on that faulty item, I will never purchase ANYTHING from Boohoo again,”
“Ordered some clothes for next day delivery, they didn't turn up but on the tracking site it said it was delivered! It's taken 2 days for me to get a response as there are no contact numbers just emails and then you have to wait 24 hours to get any reply! We go on holiday in 2 days the clothes I ordered were for that. Now they are saying that they can deliver tomorrow, however I'm at work till 2 pm they WILL NOT arrange a delivery slot to accommodate me, I didn't loose the parcel, I have asked to speak to a manager now I'm getting silent treatment!
Always thought boo hoo were a great company but until something goes wrong they are a complete joke..... steer clear!!”
“I ordered a pair of petite Millie trousers the waist size is perfect however the leg is I would say 100% standard leg size even with heels on the trousers are dragging underneath my heel definitely not petite at all but had all the petite tags on??”
