“My returned item got sent back to me?! Been waiting for almost a month for my refund and still got nothing, absolutely disgraceful and won't be shopping here again, including all my friends and family because I don't want the same to happen to them. Don't buy from here...”
“I think the fact you have to print your own return label is ridiculous! I don't have a printer to do that! I always order from you but won't be again”
“First time I have used Boohoo. The sizing was inconsistent and the quality was poor. I was unable to print a Returns label as their system said my order number or email was wrong. They were both correct so I emailed Boohoo (no customer service number available as the "do not welcome callers".) They replied but I don't think they read my email because they said I should enter the order number that is on the Delivery note and my email... D'oh and If I am unable to print it then I would have to pay the return costs. Bit of cheek as the problem is with them. I've emailed them again so will be interested to see what happens. I've had to email them 3 times so far over this. Bit useless really. Won't be using them again”
“I ordered 4 items. They looked lovely on the website and I was so excited for them to arrive, when they arrived they were completely different from the picture!! They were horrible and felt cheap.”
“Boohoo emailed me with a 15% discount code to use before midnight that night. After spending a considerable amount of time trawling through not the best site to use I got to checkout stage about 11.05pm to be told the code had expired! Funny I thought 11pm was before midnight. I contacted boohoo customer service to be told they didn't know why it didn't work but never mind I could try next time they have a discount code! What a complete waste of time. They also suggested that I'd tried to enter 2 codes, I hadn't and that I had sale items in my basket, I didn't. Appalling customer service to not even try to offer an explanation or a courtesy replacement code and to try and suggest it was my fault. Dishonest, deceitful and false advertising. Guess they thought customers were stupid enough to be lured in with a false offer and just put up with it.”
“Boohoo is a cheap site and has good clothes and I have been their loyal customer for years. However, I have had a problem with my parcel getting lost and their customer service team is a disgrace. I have been made to feel as if I have done something wrong and yet I am the victim here. They have taken my money and I have no parcel and they are ignoring me when I ask for a refund. I have never had to deal with such rude and ignorant customer services in all my life. I shall not be shopping with them anymore. I can't believe how I have been treat.”
“Honestly Boohoo I'm beyond disgusted. I received my purchase and every item had issues. One item was dirty and stuck, 2 had all the jewellery detail missing (DID YOU THINK I WOULDNT NOTICE??????). Please learn a thing or 2 from ASOS!! I will NEVER shop at Boohoo EVER!!”
“This company will charge you $15 for express 3 day delivery and it will still take a minimum of a week to receive your order and their tracking system is terrible. The excuse will be that there was a delay (each time because it has happened to me twice now). There is no real way of knowing when your items will come. I reached out via their chat system and was told my clothes have been held up at customs and may take an additional 3 days to arrive. I need them tomorrow, I ordered them a week ago and paid to have them in 3 days.”
“Never ever I´m gonna order from that page again. I received and incorrect item in the beginning of may 2016, did receive the refund after few emails, but the refund of my shipping fees, which I have legal claim on according to their policy, never came. I´m still trying to get my money back, but unfortunately still have not received a positive message. The customer service is just awful, unhelpful and stupid, not able to get any reasonable answer from them.
DO NOT BUY FROM THIS WEBSITE!!!!!!”
“I ordered two maxi dresses that were so thin you could see right thru them. I was so disappointed and I can't wear either dress bc they are so revealing!”
“Three items ordered only öne delivered sent 4 four requests for information and refund but not one reply Boohoo your customer service is pathetic, I am out of pocket AU$54 never again.”
“I have just gotten an email confirming a refund. Very disappointed as I was only just notified(one week later) that they are out of stock. I had been checking the tracking and it had told me that the items had been shipped yet they tell me that there isnt even any of the dresses I wanted in stock! Very disappointed!”
“Order sent to another state and lost! Customer service was extremely unresponsive, so several items were out of stock by the time we finally got to talk to someone. Promised 2 day shipping of the replacement items they had and then that was rescinded. Shipping and customer service departments completely incompetent. Don’t bother trying to call anyone there – they won’t address customer service issues anywhere but online – and they’ll address them BADLY!”
“An issue on their website caused 6 of the same products to be charged and delivered to me by mistake. I then had to buy ink for my printer to print the returns labels for all products. The initial order mishap cost me 124.46. I was refunded for the prodicts and not the delivery (which was through no fault of my own). All together, the delivery has cost me 19.96!!!! That is more than 3 of the orders cost individually anyway!
Scared it will happen again! I don't have £20 to give to boohoo!!”
“Delivery as expected.
Very poor quality clothes
Watch out for colours, poor quality photograph. As an example
(DZZ74643-144-18) Katy Neppy Cap sleeve wrap bodycon dress. In the website picture it
looks a two colour (black/white or navy blue/white). In reality it has more colours (pink,and green/gray) and they are not subtle.
Very dissapointing.”
“I ordered 4 dresses I had to return because they did not fit. On may 30th I returned them. It is now July 13th still no refund. There is no number to speak to someone just generic emails every 24hrs”
“I ordered a dress, top, and a choker necklace for next day delivery. But it didn't come for 3 days... and when it finally arrived all the sizes were off (bar the necklace). The top was far too big and the dress of the same size was ridiculously small. I'm a size 16 and it fit my sister who is a size 12. Disappointed is an understatement.”
“Extremely poorly made clothes - stitching is uneven and there has been more than one occasion in which the elastic waist of the skirts that I have bought have not been sewn on properly at all. In other words, the quality of the clothes sold on boohoo would not pass off as acceptable if seen in a store. On one occasion I have had to contact boohoo with regards to my order being sent to the wrong address, the response did not help me in any way and I was told to contact the courier (which a) is not my job to do, it is theirs; and b) after visiting the courier website, they advised me to contact boohoo). Also the customer services assistant addressed me by a random name, which I found almost as funny as I found it offensive. To add to this, they also sent it to the (wrong) address at a much later date than the next day delivery service I paid for promised. In short, buying from boohoo is both a waste of time and money, and I can name at least half a dozen budget high street stores that sell better quality clothing at cheaper prices.”
“Shopped boohoo.com despite poor reviews on customer service and shipping. I paid $15 for expedited shipping, the items were not delivered by the promised date, boohoo did refund me the shipping and said the items would be there in a few days "fingers crossed". I followed up with them once the new delivery date (based on the tracking number) passed to say how disappointed I was and that I ordered those items for a specific event. The customer service agent said they had a delay with their courier and they had no further info, she also wrote I am sorry that you feel this way. Which is confusing, and almost laughable. You're sorry I feel what wAy ? I am disappointed in your customer service, your desire to rectify a problem and your ability to connect with a new customer.
I will not shop with boohoo again.”
