“Had to return half of my order as the sizes was not right! That was over 3 weeks ago! I have still not had my refund! No idea why it takes so long! Our company processes refunds as soon as we receive the returns! I would really think twice about using this company! It seems they don't give refunds even they have emailed to say they received my parcel back! Scammers holding on to payments! I will be reporting to watch dog if I do not get my refund soon”
“Paid for next day delivery. The courier was unable to deliver my parcel as they couldn't find my address even though its been here for a hundred years. They did not want to try to find my address and attempt redlivery, instead they said I must give them another address. I do not have another address that they could deliver to so I requested that they return the item to the sender. They said they couldn't do that. I asked what would they do if they couldn't deliver - would they just hang on to the package indefinitely? They then repeated that they couldn't return the package to Boohoo without me requesting that from Boohoo, and Boohoo then requesting a return from them. What a ridiculous courier service, unwilling to deliver, unable to return, unable to help in any way at all. I have now requested that BooHoo request the courier return the parcel to them. I've not had a response from BooHoo despite being promised a reply within 24 hours. No doubt I'll have to wait weeks for a refund, like the last time. So disappointed with this awful service. Incidentally, no one bothered to tell me that they couldn't deliver, it was only when I tracked the parcel that I found out.”
“I placed an order for next day delivery via boohoo and within 2 minutes of placing the order I realised I had selected the wrong address. No big deal, I have done this on other sites and it has been rectified no problem. I spent FOUR hours trying to get through to their customer service department, only to be ignored and promised responses which weren't delivered. Whilst waiting for the web chat to be responded to, I got an email to say that my package had been shipped. To another part of the country. Again I asked for help and I was made false promises that they would 'try and pass my address to the courier' but they neglected to tell me that my package was already at the local depot in York. I live in Manchester. They let my order be signed for at the wrong address and I am now struggling to get my parcel back. I have essentially thrown £4@ down the toilet for a 2 minute mistake. I won't be using boohoo again.”
“I have found my experience with Boohoo to be absolutely appalling and would highly recommend that nobody shops there! Ordered two bodies which arrived three days later than they were meant to. I then tried these items on only to find that the quality was absolutely shocking - I would go as far as to say that the items were faulty. I have returned the items and have now been waiting two weeks for a refund, following very little contact from Boohoo despite several emails on my part. I will NEVER go near the place again. Would give it 0/5 if possible!”
“Re: We got it! Your returns confirmation [#135950]
Dear Boohoo and future customers.
This is a real farce! I returned 2 items in one package and have made this fact Exceptionally and INTRINSICALLY clear from the beginning.
Boohoo have confirmed receipt of the package which had a swimsuit and peach coloured dress inside.
The dress has NOT been refunded and boohoo are expertly avoiding and DIVERTING away from the fact. THERE WERE TWO ITEMS IN ONE PACKAGE which you have already confirmed receipt of!!!
Now I have received a message saying they cannot refund until 21 days as they allow that time for returns. Again I say they have ALREADY CONFIRMED RECEIPT OF THE SELF SAME PACKAGE ...
FRAUD is a criminal offence, I have complied with all your demands and you have confirmed receipt of the package sent I ALSO sent PROOF of postage.
I want my money back IMMEDIATELY. I will be reporting this to to the consumer watchdog
FUTURE BUYERS BEWARE of BOOHOO nonexistent customer services and standards!!”
“Wouldn't even give them one star! Customer service was absolutely horrendous! Paid for one day delivery, the courier never even attempted to deliver the parcel, we have cctv footage of him, our stair has a buzzer system you need to press to get in, they're all numbered, yet the driver decided not to even try, looked at the door and walked away! 3 ATTEMPTS LATER AND I STILL DON'T HAVE MY PARCEL! No apology from boohoo or the delivery company!”
“I ordered what I thought was a brand new dress from boohoo, when it arrived it smelled of body odour and had clearly been worn already. They are re selling dresses which have already been worn and passing them off as brand new dresses”
“I didn't want to give them even one star after the terrible experience I had to put up with. Ordered an outfit for a wedding a jumpsuit a shirt to go underneath well first they changed the order by going to saver delivery which takes 3-5 days instead of next day which I had choose since it was £1.50 charging me an extra £3 which isn't really important it's more that they changed my order and when I tried to get in touch all I got was once an order has been placed it cannot be changed or cancelled until it arrives. I explained I needed it for a wedding on Monday only to get a unimpressive message back about how they couldn't do anything. Once it arrive the day before the wedding the jumpsuit was horrendous the material was cheap and tacky the size wasn't even close to being right and the product did not match the description they had failed to mention it had a zipper going all down the back of the jumpsuit. The material was paper thin see through in places and just looked really bad the legs of it were incredibly long even six inch heels I had to roll them up. When I went to return I realised I had to print off a label which seems like a waste of time and ink for a £35 jumpsuit I wasn't impressed it should of been of a better quality. Boohoo are a terrible company and o wouldn't order from them again spent £50 for a jumpsuit and shirt for a wedding only to have nothing to wear and wasting more money for an outfit that was actually appropriate (not see through)”
“Placed and order and paid extra for Saturday Delivery (knowing I was in all day and I was going away on Monday) - didn't arrive until Tuesday!
The courier service Hermes Group showed as delivery attempt for Sat and Sunday even though I was in both days... obviously the courier couldn't be bothered.
To top it off the parcel was damaged when I finally received it - so had to send it back.
Really poor customer service, offered no refund in failed delivery.”
“Delivery was VERY late and when it did turn up it was damaged and had been opened! I refused the delivery and would not sign for it so they took it back now BooHoo have only refunded me for part of the order! Try to call them on their head office number only to be told no one there will help me i have to email or message through Facebook!”
“I ordered 2x Dresses from Boohoo for a wedding to which I am a guest at. Due to a size altercation with my original dress choice, I had to order one last minute. I ordered them on Thursday and paid for next day delivery thinking it would turn up on the Friday. I work for the Military and live on a military base, to which when the courier tried to deliver he was refused entry for not having correct ID. When I placed the order through Boohoo, it asks you for your mobile telephone number in case they need to contact you about the delivery of your good. At no point was I contacted, and the courier company in question have delivered to me before at this address with no problem. Having tracked my order Friday evening I realised this problem so i called the telephone number provided for Boohoo online and the lady that answered the phone sounded so miserable, and didn't even let me finish explaining why I was calling before she placed me on hold without telling me and transferred me to someone else. To which I then had to explain my whole ordeal to again. She literally did not care and said there was nothing she could do, and basically it was tough. She refereed me to message Boohoo via Facebook. So I decided to send a message to Boohoo via Facebook, long story short extremely poor customer service, they couldn't care less and sent generic responses.
I asked them if the courier could re-deliver and let me know a time for delivery so I could let the guards at the gate know or come down myself to collect the package. Boohoo told me they can re-deliver but no guarantee that the courier will call. WHAT'S THE POINT IN ASKING FOR A CONTACT NUMBER IF THE COURIER WILL NOT CALL YOU? MISLEADING!!!
I was told on Friday it would be delivered on Saturday, I waited in all day Saturday, and still it never came, on Saturday night I emailed Boohoo again by Facebook and they told me they would re-deliver in 24-48 hours, so Monday came which was 48 hours later, still no package. So yet again I emailed, via Facebook and was told it will be delivered in 48 hours. At this point I asked for an email to send a complaint, as i mentioned i paid for next day delivery as i needed it for a wedding the coming Friday, I sent a lengthy email and received a generic I don't really care email, its not our fault the courier had no access to your address there's nothing we can do.
Decided to ask for a full refund including P&P I had asked in total throughout this process 3 times for a refund, and finally they agreed to do so. In order to get my refund the courier has to confirm he still has the package (don't know why that is required as it was clear I didn't receive it) and update the tracking to confirm he is returning it, an then on Boohoo's receipt they will issue a refund. 2 days after asking for my refund I check the tracking and it still says that the courier company have attempted to re-deliver AGAIN?
Long story short I've not received my dresses and I've not received my refund, what I have received is poor customer service, so if that's what your looking for ORDER FROM BOOHOO.”
“I have sent 2 items back to boohoo feb2016 still waiting for my refund im disgustd in them 45 quid+ I have not received my refund its bout time itv this morning new about how bad this company is running and scamming lots of ppl furious im still trying to get my refund but still no answer im taking it further to itv anyone else pleas ring this morning between and Friday 6am to 10am to complain bout this scamming company tracy Nottinghamshire”
“I returned an item which cost me another $16 and it's been over a month since they got the item but I still haven't got my refund yet! Unreliable and untrustworthy website! I'm still waiting for my refund which is $57 AUD!!!”
“I would have put no stars at all if that was a possible option. I have waited 6 weeks for a refund and sent numerous emails requesting it. I have confirmation that boohoo have received the returned items almost immediately after they were returned. Boohoo are thieves, and should not be used in any circumstances.”
“I've been a loyal customer of boohoo for years, but unfortunately in the last month or so I have noticed a lot of difference which I do not like.
Firstly removing reviews under items sold, secondly not providing a returns label and having to print our a label is very inconvenient and time consuming! Not everyone has a printer at home and if you haven't you will have to get yourself at an Internet shop to print one out!
Lastly, first time since I've ordered from boohoo and returned items back to find full refund was not given. I had to chase them up and show proof of returns for then to come back to me and state that they are refunding me for the missed refund, no apology nothing!!!!!!!
For these reasons I will not be purchasing anything from boohoo again!!!!!!
If you become the boohoo you once were maybe I'll reconsider, but for now it's a no way!!!!!!”
“Purchasing items and delivery was great but returning items is a nightmare. You should get a refund in max 21 days but nearly 30 days later I was emailing them, chasing my refund and had to wait another 5 days which was unacceptable”
“I have used boohoo for over a year and have enjoyed some of their clothes, however their new EASY returns system is a joke! Got to print own returns label, go on the portal system, all of which is time consuming and unhelpful. Not be using them again!”
“I have always shopped on boohoo and have never had any issues. I recently purchased a red shirt, when it arrived it couldn't have being any further from the colour red. Burnt orange is what it should have been sold as. I emailed boohoo and returned the item. I might as well have received an automated response from there online team. Nearly 2 weeks after package was returned and still no refund. Do not shop here.”
