“Three items ordered only öne delivered sent 4 four requests for information and refund but not one reply Boohoo your customer service is pathetic, I am out of pocket AU$54 never again.”
“I have just gotten an email confirming a refund. Very disappointed as I was only just notified(one week later) that they are out of stock. I had been checking the tracking and it had told me that the items had been shipped yet they tell me that there isnt even any of the dresses I wanted in stock! Very disappointed!”
“Order sent to another state and lost! Customer service was extremely unresponsive, so several items were out of stock by the time we finally got to talk to someone. Promised 2 day shipping of the replacement items they had and then that was rescinded. Shipping and customer service departments completely incompetent. Don’t bother trying to call anyone there – they won’t address customer service issues anywhere but online – and they’ll address them BADLY!”
“An issue on their website caused 6 of the same products to be charged and delivered to me by mistake. I then had to buy ink for my printer to print the returns labels for all products. The initial order mishap cost me 124.46. I was refunded for the prodicts and not the delivery (which was through no fault of my own). All together, the delivery has cost me 19.96!!!! That is more than 3 of the orders cost individually anyway!
Scared it will happen again! I don't have £20 to give to boohoo!!”
“Delivery as expected.
Very poor quality clothes
Watch out for colours, poor quality photograph. As an example
(DZZ74643-144-18) Katy Neppy Cap sleeve wrap bodycon dress. In the website picture it
looks a two colour (black/white or navy blue/white). In reality it has more colours (pink,and green/gray) and they are not subtle.
Very dissapointing.”
“I ordered 4 dresses I had to return because they did not fit. On may 30th I returned them. It is now July 13th still no refund. There is no number to speak to someone just generic emails every 24hrs”
“I ordered a dress, top, and a choker necklace for next day delivery. But it didn't come for 3 days... and when it finally arrived all the sizes were off (bar the necklace). The top was far too big and the dress of the same size was ridiculously small. I'm a size 16 and it fit my sister who is a size 12. Disappointed is an understatement.”
“Extremely poorly made clothes - stitching is uneven and there has been more than one occasion in which the elastic waist of the skirts that I have bought have not been sewn on properly at all. In other words, the quality of the clothes sold on boohoo would not pass off as acceptable if seen in a store. On one occasion I have had to contact boohoo with regards to my order being sent to the wrong address, the response did not help me in any way and I was told to contact the courier (which a) is not my job to do, it is theirs; and b) after visiting the courier website, they advised me to contact boohoo). Also the customer services assistant addressed me by a random name, which I found almost as funny as I found it offensive. To add to this, they also sent it to the (wrong) address at a much later date than the next day delivery service I paid for promised. In short, buying from boohoo is both a waste of time and money, and I can name at least half a dozen budget high street stores that sell better quality clothing at cheaper prices.”
“Shopped boohoo.com despite poor reviews on customer service and shipping. I paid $15 for expedited shipping, the items were not delivered by the promised date, boohoo did refund me the shipping and said the items would be there in a few days "fingers crossed". I followed up with them once the new delivery date (based on the tracking number) passed to say how disappointed I was and that I ordered those items for a specific event. The customer service agent said they had a delay with their courier and they had no further info, she also wrote I am sorry that you feel this way. Which is confusing, and almost laughable. You're sorry I feel what wAy ? I am disappointed in your customer service, your desire to rectify a problem and your ability to connect with a new customer.
I will not shop with boohoo again.”
“I have recently brought Tokyo all star jogger..
To be honest quality of the product is very poor.. 1st day worn I realised the stitches & the material falling apart, not only this white spotted dots appearing out of the jogger.
I've brought bomber jackets before aswell same problem I had stitches and wool popping out of jackets..
This is the worst experience I've ever come across. This would be the last time I've purchased from boohoo.
I will never ever recommend anyone to purchase from boohoo as it's not worth the money.”
“When you receive a damage item from Boohoo you're suppose to get refunded the shipping charges for having to return the faulty item, I sent Boohoo a picture of the shipping charges receipt at their request 4 times and still haven't received my refund so I decided to let the issue go since I did receive the refund for the item but not the refund for the faulty item as they policy states. I then purchased from them again (like a big dummy) and had to return those 2 items due to the sizing and I can't seem to get my money back, I tracked the package and it shows it was delivered to Boohoo almost a month ago. When I contact Boohoo they say they haven't received it, then they tell me to send a picture of the receipt, which I did, that's when all commication ended, I haven't heard any thing since. All I want is my money back and now since they want to ignore this issue ad well I'm also asking for my shipping refund on that faulty item, I will never purchase ANYTHING from Boohoo again,”
“Ordered some clothes for next day delivery, they didn't turn up but on the tracking site it said it was delivered! It's taken 2 days for me to get a response as there are no contact numbers just emails and then you have to wait 24 hours to get any reply! We go on holiday in 2 days the clothes I ordered were for that. Now they are saying that they can deliver tomorrow, however I'm at work till 2 pm they WILL NOT arrange a delivery slot to accommodate me, I didn't loose the parcel, I have asked to speak to a manager now I'm getting silent treatment!
Always thought boo hoo were a great company but until something goes wrong they are a complete joke..... steer clear!!”
“I ordered a pair of petite Millie trousers the waist size is perfect however the leg is I would say 100% standard leg size even with heels on the trousers are dragging underneath my heel definitely not petite at all but had all the petite tags on??”
“Had to return half of my order as the sizes was not right! That was over 3 weeks ago! I have still not had my refund! No idea why it takes so long! Our company processes refunds as soon as we receive the returns! I would really think twice about using this company! It seems they don't give refunds even they have emailed to say they received my parcel back! Scammers holding on to payments! I will be reporting to watch dog if I do not get my refund soon”
“Paid for next day delivery. The courier was unable to deliver my parcel as they couldn't find my address even though its been here for a hundred years. They did not want to try to find my address and attempt redlivery, instead they said I must give them another address. I do not have another address that they could deliver to so I requested that they return the item to the sender. They said they couldn't do that. I asked what would they do if they couldn't deliver - would they just hang on to the package indefinitely? They then repeated that they couldn't return the package to Boohoo without me requesting that from Boohoo, and Boohoo then requesting a return from them. What a ridiculous courier service, unwilling to deliver, unable to return, unable to help in any way at all. I have now requested that BooHoo request the courier return the parcel to them. I've not had a response from BooHoo despite being promised a reply within 24 hours. No doubt I'll have to wait weeks for a refund, like the last time. So disappointed with this awful service. Incidentally, no one bothered to tell me that they couldn't deliver, it was only when I tracked the parcel that I found out.”
“I placed an order for next day delivery via boohoo and within 2 minutes of placing the order I realised I had selected the wrong address. No big deal, I have done this on other sites and it has been rectified no problem. I spent FOUR hours trying to get through to their customer service department, only to be ignored and promised responses which weren't delivered. Whilst waiting for the web chat to be responded to, I got an email to say that my package had been shipped. To another part of the country. Again I asked for help and I was made false promises that they would 'try and pass my address to the courier' but they neglected to tell me that my package was already at the local depot in York. I live in Manchester. They let my order be signed for at the wrong address and I am now struggling to get my parcel back. I have essentially thrown £4@ down the toilet for a 2 minute mistake. I won't be using boohoo again.”
“I have found my experience with Boohoo to be absolutely appalling and would highly recommend that nobody shops there! Ordered two bodies which arrived three days later than they were meant to. I then tried these items on only to find that the quality was absolutely shocking - I would go as far as to say that the items were faulty. I have returned the items and have now been waiting two weeks for a refund, following very little contact from Boohoo despite several emails on my part. I will NEVER go near the place again. Would give it 0/5 if possible!”
“Re: We got it! Your returns confirmation [#135950]
Dear Boohoo and future customers.
This is a real farce! I returned 2 items in one package and have made this fact Exceptionally and INTRINSICALLY clear from the beginning.
Boohoo have confirmed receipt of the package which had a swimsuit and peach coloured dress inside.
The dress has NOT been refunded and boohoo are expertly avoiding and DIVERTING away from the fact. THERE WERE TWO ITEMS IN ONE PACKAGE which you have already confirmed receipt of!!!
Now I have received a message saying they cannot refund until 21 days as they allow that time for returns. Again I say they have ALREADY CONFIRMED RECEIPT OF THE SELF SAME PACKAGE ...
FRAUD is a criminal offence, I have complied with all your demands and you have confirmed receipt of the package sent I ALSO sent PROOF of postage.
I want my money back IMMEDIATELY. I will be reporting this to to the consumer watchdog
FUTURE BUYERS BEWARE of BOOHOO nonexistent customer services and standards!!”
“Wouldn't even give them one star! Customer service was absolutely horrendous! Paid for one day delivery, the courier never even attempted to deliver the parcel, we have cctv footage of him, our stair has a buzzer system you need to press to get in, they're all numbered, yet the driver decided not to even try, looked at the door and walked away! 3 ATTEMPTS LATER AND I STILL DON'T HAVE MY PARCEL! No apology from boohoo or the delivery company!”
