“I returned an item because it was not as described on their website but I only received a part refund. The consumers rights Act says that consumers are entitled to a full refund including the standard delivery, but the customer service team said they were not able to refund me the delivery cost and gave no reason for this.”
“Ok so this is just an update on my order about the boots. So the item is no longer online. I'am unable to do an exchange on size which is the product quality default. They told me to return the item and there sorry for the inconvenience. Horrible exchange policy. Never shopping there again this is the first and final time. If you are expecting something to fit in the correct size that you order please do not expect it to fit properly.”
“I ordered a pair of ankle boots and my usual size is a 6 from Canada when I received them they were way too big not sure how the sizing works but it definitely does not fit true to size a bit disappointed”
“Ordered a jacket which arrived with the fastening hooks all hanging off. First, and last , purchase. Also am boycotting any company that uses the useless Hermes delivery company.”
“my dress covered in mud and doog poo
I have placed a last minute order with Boohoo as I was in all day the following day.
I have found my parcel in the back yard, thrown by Hermes passed over the neighbour’s garden to land at ours.
We have a big Malamute in the garden and he has ripped the parcel into pieces and dragged my clothes in mud and dog poo.
I have sent photos of the card left by Hermes and the condition of the parcel and the clothes and they want me to return it for a refund.
IT IS UNACCEPTABLE TO EVEN TOUCH THOSE CLOTHES AND SECURE IT TO POST THEM BACK. MY PARCEL AND MY CLOTHES ARE COVERED IN DOG POO!
I refuse to wash it for a return or even touch them. And I repeatedly get a response form CS to return them back. They can arrange a collection and the courier can wrap it themselves.
Edit”
“Best online shopping experience from ease of ordering online to quality of clothing, great price, quick delivery. I have placed 6 orders and they have consistently met all of the stated criteria. Have recommended to all my friends and will continue to shop at Boohoo.”
“I placed my order on 7th Jan 2017. I did not recieve my items which was next date delivery and also needed for a special occasion. I emailed boohoo to enquiry where my parcel was. But all they advised is that they need to investigate the matter and get back to me. Not only did I have to chase them for an update on my items but when I finally requested a refund for their lack of incompetence, they stated that this would take 48hrs (26th Jan 2017).3days later no payment. When I emailed them back to state where the payment was made; they advised that the payment was submitted on the 26th Jan 2017 and paypal have recieved this. I need to check my account, if any further problems to contact paypal directly. Rest assure this payment has not been recieved as of yet. Today - 1st Feb 2017 I called paypal and explained the situation and advised no such payment has been recieved and they will investigate further and provide me with a speedy response.. Never again will I shop at boohoo”
“Although the cost of my goods were reasonable when I ordered 2 garments off the website they looked lovely and stylish prefect for a night out. But when they arrived I was horrified to receive poor quality goods. The trousers had an elasticated waist and the hem was stitched with cotton that clearly visible and looked terrible. On both garments the boo hoo label was sewn in and you could see the stitching on the outside. I was recommend Boo hoo as I had been told the clothes were good quality at a reasonable cost. This was not my experience I will not be ordering again.”
“Ordered my daughter some pyjamas for Christmas, carefully checked the size chart which stated that a medium would fit UK size 12. My daughter tried on the pyjamas on Christmas day but sadly the they were too small. Unfortunately I was outside of Boohoos timescale for returns (I like to start shopping a little early for Christmas as the budget doesn't allow for one huge blow out near the day), anyway, I guess that was my fault for being so organised. Not wanting to get stuck with said nightwear I sold them on to a friend who is 5'3 and a size 8. They came back a few days later because the top was too small to fit her tiny frame. Highly unlikely I will ever shop with this company again if they can get sizing so badly wrong. Prefer not to deal with the hassle of returns if I can avoid it.”
“ordered some clothes in the same size, 5 items fit and 3 dont even though same size. Need to return items but told from customer service i need to print a returns label or no refund. unfortunately i dont have a printer and was told by customer service to go my local library to print one or i can write the label on but this will be at a postage cost to myself. After already paying £3.99 delivery and boohoo advertising free returns it turns out they don't have free returns unless you pay for printing. This must be a relatively new rule as i have never come across this issue before. I dont see why the returns label is not included on the delivery note. Ive emailed saying that this is sheer greed and is an under hand way of getting customers to pay for their own returns whilst boohoo advertise "free returns" needless to say after i have recieved my refund i will be closing my account and not using them again, they have lost a valuable customer through corporate greed and incompetence. Dont order from this company there are other online clothes stores to use who dont try and rip customers off.”
“I bought some cloth for my mum. It was in the middle of december. After new year i decided to check my paypal statment, and i saw there that i was charged two times for one order. Contacted them - no respond. Wrote really ugly letter, got respond with sorry bla bla bla and a promise to refund. Now two weeks gone from promise, no money and no sorry aswell. Fraud in the best case. Thinking to go to police and later to make a claim with lawer. If i wouldnt check - my 15 pounds would be stollen or maybe even is stollen, because no refund yet !!!”
“Love the Boohoo clothes. But my last order they sent a coat and it was missing the belt. I wanted to keep the coat and just get them to send the belt. No I wasn't allow to do that, I had to send the entire coat back but was told they would refund the coat and my postage. They told me to keep the Postage receipt with tracking and to contact them once they received the coat back. THey refunded the coat and then the nightmare to get the shipping costs back started. I sent them a scanned copy of the receipt and they needed my banking info and said it would be refunded it 5 days that was over two months ago and many many emails back and forth and them asking the same information over and over again. This started in Nov and it is now Jan 19th, 2017. I have sent them the same information over and over again and told this story over and over again. Even though the history of our conversations is all there. Tried again today but not holding out much hope that it will be resolved. I honestly dont think they know how to refund to a canadian bank. And instead of following the adjustment through and making sure it has been handled it is left to me to follow up on. Terrible Terrible customer serive.”
“I am from Canada and I ordered a dress for my first time from boohoo last Wednesday, i needed it for this Sunday ( for my bridal shower) and today is Tuesday. I payed for the express mail because i new i ordered it later than i should have. After reading all the negative reviews i was so scared that i was not going to get it on time or have it be the wrong size. First of all my dress fits like a dream! And I received it today at 10:00 AM!! So it took 3 full working days to get to me. I orderd a size 8 canadian because thats what i measured to be when i used boohoos measuring , and thats exactly what I received. Im shocked how negative all the reviews were! I will most definitely order from them again. Thank you so much for being reliable and on time!”
“Totally disgusted !! Placed an order with boohoo for a numberror of items kept all except one because it didn't fit, so returned it.
A few weeks later one of the items started to come undone at the hem notified boohoo who offered a replacement or refund...great. I wanted a replacement. Then got an email saying could not have replacement or refund because I had all ready sent 1 item back from that order and the system would not allow another...!! Do not order from this company and expect faulty goods to be replaced. Disgusting.”
“Boohoo make the returns process and policy so difficult clearly in the hoping they will issue less refunds. No returns labels are enclosed with orders as ALL other online retailers offer.
Recently I placed two orders equating to almost £500. When I logged on to select my items for return and produce two separate returns labels, I accidentally selected a courier label for one order instead of Royal Mail. Then when I tried to print the labels they just wouldn't print.
So I contacted the HO number to be told no calls are taken, only emails. So I emailed asking for labels to be posted or another option helpful option. To which I was told I had to get a friend to print the labels or I won't be able to return! Taking this on the chin, I then responded asking if they you re-email me a Royal Mail returns label as one of the labels was selected as Hermes in error.
Again the answer to my request was declined saying I couldn't change the returns method previously selected to The other Royal Mail method and I was told if I couldn't use Hermes, I would have to pay for that parcel to be returned myself. This is a huge and heavy parcel.
Sorry Boohoo what can I not have another returns label to print at my own expense??
Terrible service, I'll never use them Again.
Very very unhelpful, not the levelled service every other online retail offers.”
“Myself , my daughter and my daughter in law have been ordering from boohoo for a few years and never found any problems with them . We use bohoo quite regularly and are always satisfied with them.. They're shoes are fab. Love they're jackets . I got a winter coat from them and have had lots of compliments . Sometimes the clothes material are a bit thin on some of their tops but the cost is so cheap so I have nothing to complain about . Ordering from bohoo means I can afford to stay trendy .
I always get prompt delivery from them .
I am more than happy with Bohoo and will continue using them .”
“I was recently bragging to friends about finally being able to shop at store online that offer sizing that fits! I've ordered on numerous occasions for my husband and I,however the order placed on Dec 9th is about to be my last. The order was shipped on Dec 12th and the tracking still has not been updated since then,almost a whole month and nothing no package ! I reached out to boohoo ,who replied with a generic respond. Then eventually about two days ago said there were delays since black Friday so expect my package this week! Excuse me! I don't care ,that has nothing to do with me! I want my money back!!”
