Boohoo Reviews

2.1 Rating 1,793 Reviews

26 %

of reviewers recommend Boohoo

Company Reviews

Questions

Metrics

Popular Questions:

Delivery

How does Boohoo deliver? How long does Boohoo take to deliver? Does Boohoo deliver on time? How is accuracy and good condition of items delivered by Boohoo?

Returns

How is Boohoo returns process?

Customer Service

How can I contact Boohoo? How quickly does Boohoo resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Boohoo.

Email:

customerservices@boohoo.com

Location:

49 51 Dale Street
Manchester
M1 2HF

How quickly does Boohoo resolve customer queries?

Helpful Report

(1 month ago)

Greater than 28% of reviewers feedback is Boohoo takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

54.35%

Industry Average

“ The customer service is TERRIBLE. ”

- Anonymous

“ I returned a jacket over a month and a half ago, I've reached out to their customer service 5 times now. No response. No refund. I'm disputing the charge with my credit card company because they clearly do not want to refund my money! Stay away! ”

- Angela P

“ I have followed up on messages regularly to be told to wait then today followed up again to be told my refund has failed to process & id be transferred to a customer services agent. ”

- Harriet Hall

Boohoo Reviews

Email:

Location:

Customer Service - Average